Kidstoylover Bewertungen 

Antwort von Kidstoylover

28. Feb. 2025

Dear Rhett,

We sincerely apologize for the delayed response and the inconvenience you’ve experienced. We’ve received the returned product and have processed your refund. We truly regret any frustration this situation may have caused and appreciate your patience as we resolved the issue.

If you have any further concerns or need assistance, please don’t hesitate to reach out. We value your feedback and are committed to improving our service.

Thank you for bringing this to our attention.

Best regards,
Kidstoylover Team

Antwort von Kidstoylover

Aktualisiert am 12. Dez. 2024

Dear Sven,

We are truly sorry for any inconvenience caused. After checking our records, we could not find a purchase under your name. We kindly recommend reaching out directly to the seller you purchased the item from for assistance.

If there is anything else we can help you with, please do not hesitate to contact us. We’re here to assist you in any way we can.

Best regards,
Kidstoylover Team

Antwort von Kidstoylover

22. Okt. 2024

Dear Richard,

We sincerely apologize for the inconvenience you’ve experienced with your J20 model plane. As a company that regularly films promotional videos showcasing our products, we have tested the ground-gliding takeoff of this model and have not encountered any issues. Additionally, we have sold a significant number of these planes without receiving similar complaints about the wheels from other customers.

When you initially informed us about the issue before using the product, we promptly sent replacement wheels to resolve the problem. We regret that you encountered similar difficulties with the new wheels. We completely understand your frustration and agree to process your refund.

Please return the product to the following address:

Xiang
Kidstoylover
Parcel Locker 10114 67041
10-12 RALPH ST ALEXANDRIA NSW 2015

Once we receive the product, we will arrange your refund immediately. Thank you for your understanding and support.

Best regards,
The Kidstoylover Team

Antwort von Kidstoylover

22. Juli 2024

Dear Stavros,

Thank you for your wonderful feedback on the H650 Raptor! We're thrilled to hear that you're enjoying the plane and that it's meeting your expectations. It's great to know that the assembly was easy and that it's flying so well, even in water. Your experience and satisfaction are exactly what we aim for.

Happy flying!

Best regards,
Kidstoylover Team

Antwort von Kidstoylover

22. Juli 2024

Hi Ian,

We're thrilled to hear you're having so much fun with the plane! Thanks for the great feedback. Happy flying!

Best regards,
Xiang
Kidstoylover

Antwort von Kidstoylover

21. Juli 2024

Dear Bruno,

We sincerely apologize for any inconvenience caused by not receiving your order and for the lack of response to your previous emails. It seems there might have been an issue with our email delivery, possibly directing our correspondence to your spam folder.

Regarding your order number 7707, we want to assure you that it has been dispatched shortly after your purchase. You can track your order using the following link: https://www.kidstoylover.com/apps/parcelpanel?nums=CNG00664347056253

If you have any further questions or require assistance, please do not hesitate to contact us. We appreciate your understanding and support.

Thank you.

Best Regards,
Kidstoylover Team

Antwort von Kidstoylover

15. Juni 2024

Hello Neil,

Thank you so much for your kind words and for being a loyal customer! We're thrilled to hear that our aircraft are not only providing fun for the kids but also helping protect your poultry farm. It's great to know they are effective and performing as shown in the videos.

We truly appreciate your recommendation!

Best regards,
Xiang
Kids Toy Lover

Antwort von Kidstoylover

24. Nov. 2023

Hi Louise,

Thank you so much for your positive review! We're thrilled to hear that you're satisfied with the planes and the prompt delivery. If there's anything else we can do for you, just let us know.

Warm regards,

Kidstoylover

Antwort von Kidstoylover

22. Sept. 2023

I’m truly sorry to hear about your experience and understand the frustration that comes with delivery issues. Our customers’ satisfaction is our top priority, and it’s clear that we fell short in this instance. We’ve experienced challenges with the initial address provided, but we are committed to ensuring you receive your order.

I’d like to assure you that our team has been working diligently to resolve this matter. We’ve dispatched your order a second time to the updated address, incurring additional costs, with the hope of rectifying this situation promptly. The new, more detailed address should enable a successful delivery this time.

We are monitoring the progress closely and you can also track the status of your parcel https://auspost.com.au/mypost/beta/track/details/LK184633869AU.

We sincerely apologize for the inconvenience and stress this has caused. We’re committed to improving our services based on the feedback we receive and would like to make things right for you. We will continue to keep open lines of communication and are here to address any further concerns or questions you might have.

Thank you for your patience and understanding as we work to resolve this issue.

Antwort von Kidstoylover

28. Feb. 2023

Your parcel arrived at the delivery centre.
https://post.kz/; +7 727 259 06 05
Please contact them to get your parcel.

Antwort von Kidstoylover

Aktualisiert am 21. Juli 2024

Dear Nguyen,

We apologize for the condition of the planes. For the model aircraft, practice is essential. We've sent you the instructions, and we recommend watching them and practicing more. Mastering throttle and direction control is key. If you have any further questions, please feel free to contact us.

Best regards,
Kidstoylover

Antwort von Kidstoylover

17. Juli 2022

Thank you for your comment, we will improve it based on your suggestion.