Just go Motorhomes - Toddington Bewertungen 

If I could give zero stars, I would.
We arrived two hours ago to collect the RV we booked a month in advance, and we are still waiting. What makes this even more frustrating is that people who arrived after us have already collected their RVs and left.

Nobody has properly explained what is happening. We are simply being told that someone is late and that there is nothing they can do. But that delay is now affecting our holiday and costing us valuable time.

The company may charge the person who is late a late fee, but we are the ones paying the price for the delay. Our holiday company will not compensate us for the hours we have lost waiting to collect an RV that was booked well in advance.

This is extremely disappointing and completely unacceptable customer service. We expected a smooth collection process, but instead our holiday has already been negatively affected before it has even properly started.

We had several issues with the camper. Bed slats fell out of one of the beds making it unusable. We were only given 3 out of 4 sets of bedding we paid for. USB points did not work. Wait times to collect were very long. I raised the issues on 4 occasions both with their support system and there process at the end of the hire and with the staff directly. So far after over 2 weeks I only have responses from AI and nothing from a person. I used them many times in the past but since taken over by indie campers the quality and service has become terrible. I recommend using someone else.

Dreadful service. Booked a 2pm pickup service from the London Liton depot, confirmed on my booking. Arrived early, 2 staff dealing with returns and contracts. Now 3.37pm and still not served. Staff rude too. Dreadful service will not use Justgo again.

They were ok when they were Justgo, but I will never touch them again, from the start it was chaos, when booking was told collection time was between 2pm and 4pm, on the day when I check (with a human not AI) that I could not pick it up until 4pm (strictly), I arrived at 2pm onsite and was greeted well, no problem van was ready at 2pm !, would have made a significant issue driving for 5hours if I left it until 4pm, then get back, dropped off at 10am, told all is good deposit was returned no issue, then the following evening I noticed I had been charged £250, with no explanation, this took half a day to get" cleaning fee" excessive pet hair and mud, we didnt take a pet and its been dry for months, there was no mud !, also be aware the vans do not come with kitchen kit (plates, cups etc), that's now £30 extra as well as parking my car, I have used justgo for nearly 10 years no issue, but Indi Campers are just ripoff merchants, £200 to prepare the van, then £250 to clean it so then next poor person has to pay £200 to prep it and again £250 to clean it, wow, that should be illegal, I'm disputing the charge and taking them to small claims, luckily they even sent me before and after pics in my dispute, massive mistake by them, evidence is clear no deep clean needed) , please be aware and think twice, I wish I had realised they were trading as a new company and not Justgo anymore.

The check in process was absolutely appalling.

Received an email from them the day before the booking saying it would be busy and there might be a queue, so arrived early (1.30pm) to be at the front. It turns out that the queue of customers means nothing. The queue which governs is the queue of vans being cleaned etc. So arriving promptly just meant I spent more of the afternoon in their offices waiting and (maddeningly) watching others arrive later and jump ahead. Why not let people know on the day where their van is in the queue so they can arrive later ?

Their systems had not recognised my online payment of the booking balance over a month ago. Even though I had an email confirming the balance had been paid, they couldn’t move forward with the check in until someone in Portugal had done something with that. Another 30 minutes lost.

And the comfort pack I booked - table & chairs, sheets, etc - was not available as “their cleaners had let them down”. That could have also been flagged in advance so we could organise alternatives. Oh, and they couldn’t refund me for that in the office - that will take up to 15 days to be paid.

Once we arrived at our destination we found that the water heater wasn’t working due to an error code on the controls. The telephone technical support helped me reset it, but why was it handed over like that ?

Oh, and they hadn’t filled the water tank, meaning that shortly after getting set up at the campsite we had to pack up and drive to a tap to fill it up.

Unfriendly lady , poor explanation on vehicle systems, arrived at our location to find none of the included inventory was on board. No compensation after we had to source everything missing.

Warning - the check-in experience is horrendous. I have been waiting now for nearly an hour and a half and there is still no sign of being attended to. There are groups ahead of me and more are arriving. It’s an absolute joke.

I have sent in a list of complaints with issues that we had with the motorhome and had no response

I have been hiring campers from Just Go for many years, often hiring two a year. Always had a great experience all round. The company has recently been sold to Indie Campers and the changes have been dramatic. Reduced staffing levels leading to a wait of over two hours for collection with no time slot given as was the previous system. Mild damage happened to the vehicle which was mended within hours of drop off (I actually went straight back to the depot to view the damage within hours of drop off to be told that I could not see the vehicle as already in cleaning dept) . Was given an initial figure for the damage by email which was around the figure expected and that I had also discussed with the team at the dept, however when the damage report arrived, the figure was three times as much. Have argued for weeks as the final figure was way more than the actual costs could have possibly been. Have got no where and will therefore not be hiring from Just Go again. An example of how new owners can completely change the service, policies and overall experience for the worse.

We hired a 6 berth camper for 17 days back in Easter. The booking process was good, picking it up wasn't great and we had some problems. We had water in the wing mirror, which caused the bulb to go, which they just cleaned out and replaced the bulb and said it will be fine but during our trip it started filling back up with water. We were wild camping for the 1st few days and had no water, we somehow lost 100L of water during our journey. We had no oven tray to cook with, had to find a shop in France to buy one.
No plug sockets worked in the camper when wild camping, you have to be connected to the mains, was not told this.
The pins in the mains lead were loose and would get stuck in the plug when we disconnected.
Blinds were broken, we told them when we picked up the van and someone came and had and look and said no they are ok. The bin was held together with wood screws so the plastic lid on the plastic bin kept falling off.
The main problem we had was when we converted the dining table into a bed it broke! We tried to fix it, we rang and reported it. We were told to go and find someone who can fix it, pay them and they would reimburse us. My problem was we were in the middle of our holiday, parked up at a holiday campsite in Spain. I don't want to use my precious holiday time with my children to go hunt down someone who could or could not fix it. So the youngest (13) had to share a bed for the rest of the trip.
When we returned the RV to the Toddington branch we told them we wanted to make a complaint and they sent us a link to do so. Well who knew it was going to be such a palava.
So while we were away Just Go was taken over by Indie Campers, we have been past all over the place trying to get some compensation for all the issues we had.
I have submitted the complaints form twice, I have called over 20+ times, I have been told my complaint is 10th queue so someone will get back to me soon. I went back to the Toddington branch to speak to a manager, there wasn't one on site that day but I got her email address and we have been communicating but today she tells me she doesn't deal with complaints or compensation and she is just escalating my complaint.
I would have recommended this company before as we have hired from them before as they are local to us but after this experience I would not recommend. Avoid!

AVOID!!! Trying to speak with anyone at "Just go Motorhomes", "Bunk Campers" or "Indie Campers" is impossible!. Have left voice mails and sent emails to all 3. They all use the same voice mail system and you never get a call back or a response to an email.

Will be getting my money back from the bank and report them for fraud!

AVOID this company. We hired a motorhome from the Toddington depot for the Easter weekend. The bed broke on the first evening. Despite a number of calls to the "emergency" On Road Support number, nothing at all was done to resolve the issue. In the absence of sleeping facilities we were forced to abandon the trip and return home the next morning. When we returned the vehicle, we requested a refund via their grievance report process. Two months later there is still complete silence from JustGo. We have emailed their parent company Indie Campers repeatedly and get nothing more than platitudes and holding emails. Really abysmal customer service.

Upon return we were told that there was a damage on the mirror however my partner showed them a video of the vehicle prior on which it was seen that the damage was already present beforehand. Make sure to take photos/videos firsthand. Customer service is a nightmare, I have been dealing with Abigail (apparently there are two of them) and both are the same incompetent. I have asked for an email confirmation in regards to the refund and I have been promised by both that they will facilitate it, it's been nearly a week and both can't deliver what they ought to do.

Im saddened to be putting this review on here as the actual process of hiring the motorhome and holiday we had was really good but the stressed caused now has ruined the experience . We paid a 2500 deposit and was told it would be refunded within 10 working days of return. The 10 days has passed and no deposited . Contacted Justgo and they advised it wasnt them releases it but the card issuer . When i contacted card issuer they said due to amount of deposit being held i needed and email on headed paper stating they where happy for deposit to be returned . Since that i am being passed from person to person with a promise of an email . My last communication was that it might take up to 28days to process refund which was never mentioned at the time . I have had no response for 4 days now when all it takes is an email that i can pass on to my card company for immediate refund . I would advise not to use Just go if you have to pay a deposit as return within 10 days just isnt true

Is there a phone line problem? I’ve left two voicemails and when I have got through, it just keeps me on eternal hold before cutting the call. I’m trying to pay my balance as the payment link doesn’t work and am very concerned. Is this what I can expect if there is a problem on the road?

Rented from the Dunstable branch, lovely staff, clean and new-ish and well maintained camper.

Stress free check in and check out only small criticism would be there was now way to ignite the gas hob, had to sponge a lighter on our first morning as we were told it was an electric ignition but that was only for the oven.

Fantastic staff

The staff on both the phone and face to face were very helpful and polite

Im delighted to say just go was excellent with my request and everything was perfect.

Everything went as it was supposed to, easy pick up and drop off, might have been because it was a quiet time of year but in all I would definitely use just go again.