Despite not having been the most punctual of billpayers, italk got me reconnected very quickly after I had explained my situation to them. Lots of patience and good humour at their end. Many thanks
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Crap service from a crap company all they care about is money nothing else and if you don't pay up they send there mates Moriarty law after you then they go about destroying your credit rating. Thank... Mehr ansehen
Unternehmen hat geantwortet
Dealing with ai was a nightmare. Options offered both were relivent, also dob didn't explain format came back with error twice. Once I was finally connected with a real person everything progress... Mehr ansehen
Unternehmen hat geantwortet
Ashleigh was every helpfully over the last week or more helped solve the issue I had with patience and eventually got the problem solved wheres off member off talk seem like the could really be both... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We’re on a mission to get the UK talking by providing unlimited broadband and line rental packages at great prices, with no hidden fees.
Kontaktinformationen
44 Springfield Road, RH12 2PD, Horsham, Vereinigtes Königreich
- www.italktelecom.co.uk
3.8
Gut
18'576 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Am verg an me applying today…
You were amazing an me applying today was done so quick way I wanted it to so I will definitely be happy going with you for broadband can't wait to get it all up an running
7. Mai 2026
Antwort von italk Telecom
This is fantastic to hear, thank you, Laila! We can't wait to have you on board very soon!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
All the people you speak to just keep…
All the people you speak to just keep apologising and you feel it's part of their daily speech, I Thought I'd sorted my mam's phone out a month ago only to receive bill in post and not emailed, and the new contract agreed had not been processed as still on old deal.
6. Mai 2026
Antwort von italk Telecom
Hi there,
We're sorry to hear about your experience. We can confirm that you have since spoken with an agent and this matter has now been resolved. If you need any further assistance, please don't hesitate to contact us.
Thank you
I bought a broadband package off this…
I bought a broadband package off this company. They never sent my broadband box and are now harassing me for a cancellation fee. What they do is take over 14 days to deliver your box which is when I first thought was dodgy. So now it’s over 14 days as per to cancellation you haven’t got a leg to stand on. This company is a joke and are top at harassing you. AVOID
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Andre,
We are sorry this is the way you feel. Our records show that APC attempted delivery of the router on multiple occassions, however the deliveries were unsuccessful and the router was returned to sender. Routers are typically delivered 1-3 days before the activation date. If you would like to discuss this further, please contact us directly on 0333 210 4290, or email us at customercare@italktelecom.co.uk.
Thank you
Very helpful as I wanted a service…
Very helpful as I wanted a service adding to a phone ti stop hopefully scam callers , which I was able to get also changed the package on the phone as on the wrong package and was costing me a fortune on mobile calls
2. Mai 2026
Antwort von italk Telecom
We're really happy you had a great experience, Wendy. We will be sure to pass these superb comments onto the agent!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Very unhelpful company
Very unhelpful company. For 3 months my parents have had no Internet and italk have done nothing despite saying they will and they are still charging nearly £60 a month. The phone line also went down. They phone and demand you give them personal information over the phone just like a scam call would so obviously parents refused but trying to phone them yourself is a nightmare. Internet restored by BT when parents switched to them. DO NOT Use this company.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Tamar,
We are sorry to hear about your concerns. Data protection requires us to complete security checks before discussing or making changes to any account, to ensure customer informarion is kept safe. We have been unable to locate an account with the details provided. Please contact us directly on 0333 210 4290, or email us the details at customercare@italktelecom.co.uk so we can investigate this further.
We look forward to hearing from you,
Thank you
Ripping off the elderly
Still waiting for a response to a complaint I've raised on behalf of my 80 year old grandmother. Cutting her line, keeping her money and not even letting her know!
Shame on you, I await your response
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Lewis,
We're sorry to hear about your concerns. We've been unable to locate an account at this stage. Please contact us on 0333 210 4290, or email us the details at customercare@italktelecom.co.uk and we'll be happy to help further.
We look forward to hearing from you,
Thank you
Antwort von italk Telecom
We're really pleased you think so!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Appalling service no internet 😩&…
Appalling service no internet 😩& phoneline, will help in 7 days what a joke. How are they going to get in touch
14. April 2026
Antwort von italk Telecom
Hi there,
We're sorry to hear abut your experience. We can see you have already spoken with our team regarding this matter. If you need any further assistance, please don't hesitate to get back in touch and we'll be happy to help.
Thank you
Antwort von italk Telecom
Hi Dawn,
We're sorry to hear this. We can see that this matter has now been resolved. If you need any further assistance, please don't hesitate to get in touch.
Thank you
Brilliant because it was easy to speak…
Brilliant because it was easy to speak to them and straight forward in setting up and hopefully it all goes smoothly because it's the first time I will be with this company but I've heard good things about them
27. April 2026
Antwort von italk Telecom
That's absolutely fantastic to hear, John. We're looking forward to having you as a customer. Welcome to the family!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Chat wont let me cancel my mums…
Chat wont let me cancel my mums service.
have been waiting on the telephone line for 45 minutes to speak to someone.
if there is greater demand they need more agents!
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Tabby,
We are sorry to hear about the difficulty getting through. We are currently experiencing a high volume of enquiries, which may be causing longer wait times. Please note that to discuss or make any changes, including cancellations, we require the appropriate authorisation on the account. Once this is in place, we will be happy to assist.
Thank you
The person that I spoke to on the phone…
The person that I spoke to on the phone was easy to speak to and understood my situation and why I was changing different providers
28. April 2026
Antwort von italk Telecom
This is so fantastic to hear! We really appreciate your custom and will be sure to pass this great feedback to the agent!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Hi my wifi been down since yesterday
Hi my wifi been down since yesterday. We rang twice i first talked to Aaron, who spoke very clearly an gave me simple step by step instructions and made it very easy for me to follow instruction exactly with no problem. Very nice man. I also rang back after few hours as i was waiting for some1 to ring me to deal with the wifi and AMY answered, she was very polite and looked straight away to see the hold up and explained to me that as they are so busy it could take at least 24 hours. So that settled me as i was waitin by the phone, but now i can get on with my day. She was also very informative and polite and as my hearing not very well, i was still able to understand every word. I wish all customer service people were just like AARON& AMY. thankyou guys
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Thank you for your lovely feedback, Krista! We're delighted to hear that Aaron and Amy were able to assist you clearly and keep you informed throughout. We'll be sure to pass on your kind words to them. It's great to know they made a positive difference to your experience.!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Antwort von italk Telecom
We really appreciate your review, Samantha!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Lack of land line for two months
Lack of land line for two months
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Ruth,
We're really sorry to hear that you have been experiencing service issues. Unfortunately I am not able to locate your account with the information provided at this stage, therefore I kindly ask that you contact us on 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience.
We look forward to hearing from you,
Thank you.
Customer service is brilliant and easy…
Customer service is brilliant and easy to understand
23. April 2026
Antwort von italk Telecom
That's so wonderful to hear, Ace!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
One of the worst customer services I…
One of the worst customer services I have ever dealt with. 93 year old gran was left without a phone line and her emergency call button for 3 weeks with no call backs or replies to emails. They couldn't care less about a vulnerable old lady and when we finally got an appointment for them to fix their mistake they cancelled and delayed another week. Promised multiple call backs but never ever got one, no reply to emails.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Craig,
We are sorry to hear about the situation you have described. We have been unable to locate an account with the details provided, therefore I kindly ask that you contact us on 0333 210 4290 or via our live chat service.
We look forward to hearing from you,
Thank you
Antwort von italk Telecom
We're really happy you had a great experience with our agent, Barbara!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Antwort von italk Telecom
We're really pleased you think so, Kenneth!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Antwort von italk Telecom
Brilliant, we're really happy to hear this, thank you very much for this lovely feedback, Karen!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
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