Despite not having been the most punctual of billpayers, italk got me reconnected very quickly after I had explained my situation to them. Lots of patience and good humour at their end. Many thanks
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Crap service from a crap company all they care about is money nothing else and if you don't pay up they send there mates Moriarty law after you then they go about destroying your credit rating. Thank... Mehr ansehen
Unternehmen hat geantwortet
Dealing with ai was a nightmare. Options offered both were relivent, also dob didn't explain format came back with error twice. Once I was finally connected with a real person everything progress... Mehr ansehen
Unternehmen hat geantwortet
Ashleigh was every helpfully over the last week or more helped solve the issue I had with patience and eventually got the problem solved wheres off member off talk seem like the could really be both... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We’re on a mission to get the UK talking by providing unlimited broadband and line rental packages at great prices, with no hidden fees.
Kontaktinformationen
44 Springfield Road, RH12 2PD, Horsham, Vereinigtes Königreich
- www.italktelecom.co.uk
3.8
Gut
18'576 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von italk Telecom
We are happy to hear your lovely feedback, Tracey. Thank you, we will be sure to pass this along to the team!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Antwort von italk Telecom
Hi Brian,
I'm really sorry to hear that you will be leaving. If you require any asssitance, please don't hesitate to contact us and we'll be happy to help.
Thank you
The AI reception was quite good and…
The AI reception was quite good and felt friendly
The chap I was put through to was very good although he spoke very fast, I had no problem understanding however the elderly lady I help had no idea what he was saying.
23. Juni 2026
Antwort von italk Telecom
We're pleased to hear you found the AI service friendly and the advisor helpful. We appreciate your comments regarding the pace of the conversation and willl pass this feedback on.
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Internet down 2 nights in a row :feckin…
Internet down 2 nights in a row :feckin world Cup is on and ive got no Internet!!!!!!!!
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi there,
We are truly sorry to hear you were experiencing service issues. Unfortunately we can't find your account with the information provided, therefore I kindly ask that you contact us on 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience.
We look forward to hearing from you,
Thank you
Very good and well people
22. Juni 2026
Antwort von italk Telecom
That's brilliant, we are so glad you are happy!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Great people very friendly great…
Great people very friendly great customer service great prices all in all italk they people to join 👍
19. Juni 2026
Antwort von italk Telecom
We are happy to hear your lovely feedback, we will be sure to pass this along to the team!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Very good customer service,Sally was…
Very good customer service,Sally was excellent.
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
This is amazing to hear, thank you very much, Margaret. We will be sure to let Sally know!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Very good network
17. Juni 2026
Antwort von italk Telecom
We are glad you are happy, George!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Never used but still being charged. AVOID
Elderly parents signed up for broadband and phone to go live in March via comparison site. Router and kit received.
Should have been a plug and go switch from previous supplier. On the day nothing worked. I spent time trying to set it up with them but nothing worked. So literally nothing used from the service.
Parents decided to cancel contract and switch to another supplier. Trying to cancel was not straight forwards. But via the online chat it was agreed and advised they would get a final bill.
Despite this they kept ringing and trying to talk my parents through setting up. They’re 80+! Beyond being able up plug it in they could not understand what was being asked of them.
Told had to wait for a bill but nothing came. Direct debit was cancelled with the bank. Was told could just settle the final bill via online payment. Then a random email to say money was overdue which was for approx £80 which was settled.
Then an unsolicited second router arrived.
Then on checking bank statements they had reset up the direct debit (not authorised) and taken over £200 more payments.
Followed by this week a text saying a further outstanding amount was going to debt recovery.
In the meantime my parents have been with a new provider since March so are 100% not using italk services.
It’s now with the bank under a fraud investigation.
AVOID AVOID AVOID.
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Ruth,
We are sorry to hear about the experience. From the inforation provided, we have been unable to locate the account to review the matter further. Please contact us directly on 0333 210 4290, or email us the details at customercare@italktelecom.co.uk.
We look forward to hearing from you,
Thank you
Every happy
17. Juni 2026
Antwort von italk Telecom
Thank you for your wonderful rating, Irene!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info
Antwort von italk Telecom
Amazing, we are thrilled to hear this, Stephen!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
The young lady dealing with us was very…
The young lady dealing with us was very good and a really nice manor dealt with everything we asked
11. Juni 2026
Antwort von italk Telecom
Thank you very much, that's wonderful to hear, Denise. We will be sure to let the agent know how pleased you were!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
I needed internet and what would make…
I needed internet and what would make it even better if you do TV packages with netflix on for kids
10. Juni 2026
Antwort von italk Telecom
We're pleased to hear we could help with your internet service, Lisa! We appreciate your suggestion regarding TV packages and will ensure your comments are passed on to the relevant team for consideration.
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info
Communications company that won't…
Communications company that won't communicate
The WORST company I have ever had the misfortune of dealing with.
Appalling customer service.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Maggie,
We're very sorry to hear this. We're been unable to locate an account with the details provided at this stage. Please contact us directly 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience with the account information available.
We look forward to hearing from you,
Thank you
Antwort von italk Telecom
That's wonderful to hear!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info
Been waiting since April for upgraded…
Been waiting since April for upgraded and cheaper service offered after wanting to cancel my contract paying an extortionate monthly payment....firstly Openreach were given wrong address and phone no. so didn't turn up. A second appointment was arranged, same again but luckily the engineer had the good sense to try all nearby similar addresses. The new router was also sent to same wrong address, was returned to them marked person unknown and they didnt bother to inform me. I rang them to confirm what addresses they had on file and guess what. Yep, my account details are correct but also an incorrect other address 🙄. So, I'm sitting here now, new faster internet ready to use but still no router even after correcting and confirming the delivery address. Deliberate delays forcing me to continue paying the old monthly payment ? I'll leave you to decide, but, honestly, I wish now I'd gone with my gut in the beginning and just changed supplier
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Paul,
We're sorry to hear about the difficulties you experienced during your upgrade. We understand how frustrating the delays and address issues would have been. We can confirm that the router has been delivered and that you have spoken with a member of our team. We apologise for the inconvenience caused and if you would like to discuss this further, please contact us directly.
Thank you
Phone call
Staff was really lovely and polite. Understood everything i was saying and she was very honest too. She is giving me a ring back today to confirm.what decision i have made.
6. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Thank you very much, that's wonderful to hear, Jeanette. We will be sure to let the agent know how pleased you were!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Well hmmm......
6. Juni 2026
Antwort von italk Telecom
Thank you for your rating, Jolanta!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Account accidentally suspend, they can’t fix it.
Have been on the phone a total of 5
Hours, hung up on 3 times. They confirmed my account was suspended by a mistake on their end and i was transferred to and from several people all claiming it was someone else’s role to reconnect my account, until it was time for them to close. Not a single person was able to tell my why or how to fix it, they have left my 70 year old grandma with mo internet connection, but most importantly her heart monitor is no longer transmitting to hospital to monitor things. I have recorded the calls (they said they don’t allow it) and i will be making it my personal mission to make sure no elderly people get scammed by these guys again. Absolutely awful service, I cannot think of a single time I've had an experience that comes even a fraction as close to how incompetent these people are.
Edit: I have been told twice my account will be reconnected within 24 hours, still not connected. Then the latest lie was that it’s actually 24 business hours, well it’s been 24 business and I’m still not reconnected. I have never missed a payment, DO NOT USE THIS SERVICE!
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi there,
We are sorry to hear about the difficulties you experienced when contacting us and for any confusion regarding the account status. If this matter remains unresolved, please contact us directly on 0333 210 4290, or email us your details at customercare@italktelecom.co.uk so we can review the account and investigate further.
Thank you
Customer service
I delt with a lovely lady called Ashley so really went out of her way to get my problem sorted
5. Juni 2026
Antwort von italk Telecom
Thank you, your comments are very much appreciated! I'm glad we could resolve your problems and will be sure to pass your feedback to Ashley!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
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