Excellent service went above and beyond what was expected. I ordered wrong cartridges for my printer, only realised when I installed the first 2 and these weren’t recognised. I emailed ink factory... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Ordered them for new printer said they were compatible .. they arrived promptly and are currently being used in my machine. Good quality great price
Ink Factory is an excellent company to deal with. It is easy delivery, quick, comes through letterbox and is great value. I have been busing them for many years and have never had any issues. Would... Mehr ansehen
Unternehmen hat geantwortet
Easy to navigate the website and place orders. Ink quality is good and very good prices. Only problem I have is that my printer sill keeps telling me the ink is "low", despite just having replaced t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Ink Factory
Vom Unternehmen geschrieben
Serving Customers Online Since 1999
Here at the InkFactory.com we strive to offer one of the largest ranges of ink cartridges, photo paper & printers all at highly competitive prices. Something we have been doing now since 1999, which makes InkFactory.com one of the oldest companies of our kind online today!
We are a family run business employing local staff in our warehouse, customer service and marketing departments.
With hundreds of products available, competitive pricing, special deals and over a decade of knowledge & experience. It’s no wonder our customers come back to us time and again for their printing supplies.
What We Offer
Here at the InkFactory.com we strive to offer one of the largest ranges of ink cartridges, photo paper & printers all at highly competitive prices. Something we have been doing now since 1999, which makes InkFactory.com one of the oldest companies of our kind online today!
We are a family run business employing local staff in our warehouse, customer service and marketing departments.
With hundreds of products available, competitive pricing, special deals and over a decade of knowledge & experience. It’s no wonder our customers come back to us time and again for their printing supplies.
What We Offer
- LIFETIME WARRANTY - all of our ink cartridges come with a LIFETIME WARRANTY
- No risk - everything we sell is covered by our 100% Money-back Guarantee
- Inkjet printer ink cartridge refill kits and special printing papers
- Knowledgeable staff for when you need a question answered
- Your own account area, managed online with complete order history
- Safe & secure high grade website encryption (RC4 128bit) verified by VeriSign Inc
- Credit Card details are NOT stored by us after your order takes place
- Place your order over the phone if needed, Monday to Friday
- No quibble free and easy returns procedure
- Our web site is open 24 hours a day 365 days a year to place an order
Why we are UK's preferred choice for Printer Ink Cartridges
Vom Unternehmen geschrieben
- 100% No Quibble Money Back Guarantee
- All of our products are back by a "100% no quibble money back guarantee" which means if you are not happy with your purchase we will issue a full refund
- Letterbox Friendly
- 95% of our ink cartridges are packaged in a way that will fit a standard UK letterbox. No more having to queue at a Royal Mail sorting office to collect your parcels or re-arrange delivery!
- Same Day Despatch
- All order placed before 3pm are shipped the same working day
- Talk to Real People
- We have a friendly customer service team based in our offices in Lincoln, drop in, email us or call us anytime within our working hours
Kontaktinformationen
10 Newporte Business Park, Bishops Road , LN2 4SY, Lincoln, Vereinigtes Königreich
- 0333 344 6843
- support@inkfactory.com
- www.inkfactory.com
4.7
Hervorragend
17'390 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Product was wrong asked to return but…
Product was wrong asked to return but didn’t get no response
15. September 2026
Antwort von Ink Factory
Hi there,
We're sorry to hear that you received the wrong product and were unable to get a response regarding your return request. We understand how frustrating this must be and apologise for the inconvenience caused.
We can confirm that we have emailed you directly to assist with this matter and are currently awaiting your response so we can move forward with resolving the issue as quickly as possible. Please check your inbox, as well as your spam or junk folder, in case our message has been filtered there.
Customer satisfaction is very important to us, and we look forward to hearing from you so we can bring this matter to a satisfactory conclusion.
-InkFactory Customer Service Team
Next day delivery came a week late & no way to cancel or communicate
Ordered cartridges on a sunday & paid for next day delivery as needed them quickly. By wednesday, not delivered & showing not despatched yet so sent a message via the website support. Thursday not here, Tried calling & had a message saying no-one available to answer the phone & to email support@
Emailed to cancel the order & ordered via another site.
Friday, no reply to messaged again to their website support link. Started a complaint via paypal.
Received an auto confirmation to say cartridges despatched.
Monday - cartridges arrive a week late. Emailed to say the order had been cancelled & no longer wanted (cartridgesave delivered next day, no drama).
Return was granted at my expense. Cheapest way to send via post office was £4.70 which I requested by email. Received refund for original payment so now I'm £4.70 out of pocket, apparently without recourse as paypal case automatically closed & no replies from Ink Factory.
Use an alternative supplier who actually cares!
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Ink Factory
Hi Julia,
We're very sorry to hear about your experience and understand your frustration regarding the delivery delay, cancellation request, return costs, and difficulties reaching our team.
This is certainly not the level of service we aim to provide. We have contacted you directly and requested further details so that we can fully investigate the matter and work towards an appropriate resolution. We are keen to review what happened and ensure your concerns are addressed properly.
We would appreciate it if you could reply to our email with the requested information so we can continue our investigation and resolve this as quickly as possible.
Thank you for bringing this to our attention, and we hope to have the opportunity to put things right.
-InkFactory Customer Service Team
The Ink Factory did well
The Ink Factory did well ! A good price for the ink cartridges,delivery was when they said it would be and when it was time to change the cartridges in the printer,they fitted !! and work fine.
1. September 2026
Great product
Great product, great price and also the quality is amazing. Considering the branded ones are so expensive, I feel like this is a great value for money. The delivery was speedy. Thank you very much.
29. Januar 2026
Have been using them for years
Have been using them for years. Fuss free ordering and fast delivery.
8. September 2026
Great quick delivery
15. September 2026
In is good at a good price
In is good at a good price. Just annoying that they have emailed me nearly daily for weeks asking for a review.
8. September 2026
Antwort von Ink Factory
Hi Adam,
Thank you for your review. We're pleased to hear that you were happy with the quality of the ink and found it to be good value for money.
We're sorry, however, that the review reminder emails became frustrating. We appreciate your feedback and understand that receiving too many reminders can be annoying. Your comments have been noted and will be shared with the relevant team as we continually look for ways to improve our customers' experience.
Thank you again for your purchase and for taking the time to leave your feedback.
-InkFactory Customer Service Team
received ink cartridges with no…
received ink cartridges with no instructions luckily new what i was doing price great cartridges fine but no instructions on how to change cartridges this would take 20 seconds to include with package
7. September 2026
Antwort von Ink Factory
Hi Alan,
Thank you for your review. We're delighted to hear that you were pleased with the price and that the cartridges worked well for you.
We also appreciate your feedback regarding the lack of installation instructions. While many customers are familiar with changing cartridges, we understand that including simple guidance could be helpful and improve the overall experience, particularly for first-time users. We'll be sure to pass your suggestion on to the relevant team for consideration.
Thank you for choosing InkFactory and for taking the time to share your thoughts.
-InkFactory Customer Service Team
Prompt delivery and excellent quality…
Prompt delivery and excellent quality at an affordable price.
14. September 2026
Quick and easy purchase and delivery
Quick and easy purchase and delivery - no complaints. Will use them again.
14. September 2026
Excellent product and service 👍
14. September 2026
I always order from Ink Factory as…
I always order from Ink Factory as they're a really good price and always work in my printer even though they're only compatible and not genuine Epson cartridges
14. September 2026
First Class service
First Class service, quality products at economical prices - what more could one ask for?
7. September 2026
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.