Home Warranty of America Bewertungen 

Frankie was a very nice tech. He explained to me about my washer and dryer because I just purchased my house and had no clue what was going on with my dryer. My washer and dryer I had was simple lol.

This process was good. I called for an urgent call. It took a few days but ultimately it went well and the AC is back on and running. Perfect

The prompt and accurate response.

My experience with Home Warranty of America was highly problematic. On August 7, water leaked from behind my first-floor refrigerator through the basement ceiling and around a ceiling light. Because HWA does not offer emergency service, I paid an independent plumber $250 to stop the leak. I spent over four hours trying to find emergency service on a Friday night.

On August 12, HWA sent one plumber who could not move the refrigerator to reach the source of the leak. He told me that he was calling for assistance, then left without telling me and never returned. I paid him $100 for the service call fee. I paid him before he told me he was leaving and not returning.  HWA rescheduled the appointment for August 14 but again sent only one plumber who could not move the refrigerator. I had told that company that one person could not move the refrigerator without a dolly.

A refrigerator technician was scheduled for August 29, but he canceled that day without notifying me. I learned that he was not coming only after I contacted him. Another technician was scheduled for September 1 but canceled after his announced arrival window had passed.

Finally, on September 2, one refrigerator technician arrived, moved the refrigerator by himself, identified the problem, and repaired it. That technician was wonderful. I paid another $100 service-call fee for his visit.

Altogether, I took five days off to accommodate these appointments and paid $450: $250 for the emergency plumber and $200 in service-call fees. I received no diagnosis or repair until September 2.

Before selecting HWA, understand that it does not provide emergency service. I was also told that I was responsible for moving any appliance that prevented a contractor from diagnosing the problem, even a refrigerator weighing more than 300 pounds. When the source of a leak is unknown and the homeowner cannot determine whether to classify the claim as plumbing or appliance-related, HWA may require an additional service-call fee when the first contractor cannot diagnose or repair the problem. The first plumber retained my $100 fee despite accomplishing neither task, and HWA has refused to refund it.

A home warranty should solve covered problems, not repeatedly send contractors who lack the equipment or personnel necessary to perform the work. HWA’s coordination, communication, billing practices, and follow-through were unacceptable. The entire experience was truly nightmarish.

This was the first time I’ve had to use HWA services for a repair call. I was surprised with how quickly they responded and had a vendor out to repair my air conditioner while it’s 105+ degrees outside in Texas. The ease of just paying the service call fee was incredible! Thank you HWA!

Very informative and answered questions with patience. Did not feel pressured into getting a policy.

I'm still waiting 3 months later to have my hvac repaired. I filed my claim June 2. It's now Sept 2. It's been the hottest summer on record for a few years and my family and I have been suffering in the heat. Been passed off through multiple agents and 2 case managers. Finally when there seems like there is a light at the end of the tunnel I find myself still waiting. I feel defeated, helpless and severely disappointed.

Kyle was the best! Gave me the answers to my questions and most importantly he did NOT try and sell me! A true benefit to your company!

It took you all days to help , no one was professional because everyone I talked to said I will call you back but never did it’s been 5 days since I put my claim in and I have been getting the runaround

speek english. cant understand whatyour saying.

The helpful and friendly person that explain very well

HWA has always been ready to listen carefully. My request to establish a claim is responded to quickly and the follow-up is "top drawer professional". The result gives me peace of mind!

This company is terrible. They always find a way to weasel out of paying for a claim. All of the electricians and plumbers I've spoken to said that they only ever pay pennies on the dollar for claims that they accept and find ways to deny all other claims.

Sorry at this point I do not have a positive remark!

Very timely processing my claims and fast response from repair person.

AC broke on a Saturday night. Put in a claim with HWA near midnight. Got an email Sunday early afternoon stating that we had been scheduled for service on Friday afternoon, which I attempted to reschedule earlier in the week. Got a call from a technician at 4:30 Sunday saying he could be there in 35 minutes. Took him 15 minutes to fix the problem. Great service!

it appears the customer has to learn the hard way what or how to work the system from being denied with no rational explanation.

Internet reviews of HWA are very good...

The coverage and costs are also good through the Labor Day promotion...

The real deciding factor is the excellent service by the account rep: Janill Abreu.

I paid my monthly fees. I paid them technician the $75 fee as required. But, when my water heater went out, Home Warranty of America wanted to charge me $896 out of pocket to replace it after approving its need to be replaced. A new water heater costs $600. I say its fraud.