Home Warranty of America Bewertungen 

My Claim was completed without complication in the end but should have been quicker under the circumstances. At 80yo - My aircon stopped working in N Texas at 100F+. Inside temps rose to over 90F. I put in the claim at 2am as i couldn't sleep...it was 'processed' in the pm. I called & explained the situation but was told without empathy that I would just have to wait until a contractor was available. I had 3 days and 2 nights with little to no sleep, in over 90F heat. I survived only as I am strong and healthy...
I've been with HWA for many years at the Top Level Tier. Overall a Good Service but Processing/activation and execution of Claims is Slow - and Special Circumstances needing assistance are ignored. Otherwise I would give 5 Stars

Allstate came in and got the job done… stopped the supply line changed and he did a great job.

Prompt reply and appt for minor refrigerator repair.
Appliance company provided their soonest appt by text. Simple text confirmation. Tech called to advise ETA at my place. Did a quick look and said would be a 20 minute fix, and so it was. Hopefully no more refrigerator issues

Dave the owner was great.personable honest
He listen to us and found the problem almost immediately.fixed in and out in a jiffy.

At first, the appointment time I was given was 2 weeks out for air conditioning repairs—totally unacceptable. I called and insisted on something sooner. My request was granted. The company that came out was prompt and efficient.

Our experience with HWA was top notch. When I called regarding a potential claim, the entire process was explained to me so I knew exactly what to do. After our dishwasher was evaluated by a repair tech, it was submitted to HWA; we heard back within 24 hours that the claim and repair was moving forward. This was my first experience with HWA and I’m very pleased with how everything has been handled.

Super nice & great service

the claim was quickly assigned to a contractor and the repair approved also very quickly

The plumber that was sent out to service our needs was concise, professional, courteous, and worked clean.

They responded right away to the claim I filed. The task was successfully completed and the claim was closed within 48 hours. I highly recommend HWA.

Technician was Knowlegable, efficient and courteous. He did a great job.

Great service. Easy and timely appointment. Work done very efficiently.

My experience with Home Warranty is that they are overall inconsistent and often unprofessional, and most of the time cause more stress and wasted time than the service is worth.

We just bought a new home and instead of Home Warranty allaying the many stressors that arise during this time, using them has often just made things more complicated.

On one or two occasions, they have come through seamlessly. When we needed to change the locks on our new place, the locksmith they contracted was professional and handled our needs wonderfully and expediently.

However, for most issues, Home Warranty seems to partner with less reputable contractors who have been unreliable, unhelpful, and frankly, quite shady. Most contractors they have sent to us have been rated 1-2 stars on any of the sites where they can be referenced, with customer reviews similar to my own here.

Our HVAC was not working and should've been covered under Home Warranty's policy. The technician they set us up with would not answer calls, would show up at unscheduled times (useless since we don't live at the house yet), and was overall impossible to communicate with. He tried to do work without clearing it with Home Warranty for approval, and held up our claim by not responding to Home Warranty's request for a report.

When they finally did show up and diagnose the issue, they did not examine the whole unit and recommended replacing a part that was clearly not the problem, which would've simply resulted in the issue persisting, and an endless cycle of replacing parts, paying for service visits, and delaying the inevitable of replacing the unit.

After weeks of back and forth, we got our own outside technician to come out and diagnose the issue, which indeed required a replacement of the unit.

Our claim was denied, and the woman who handled our appeal (Michelle Hughes) twisted Home Warranty's own policy/wording to fit the justification for denying the claim, even though by the exact wording of the contract it was clear it should've been covered. She did not offer suggestions, alternative options, or any productive input. She "graciously" agreed to approve the amount it would've cost their technician to "fix" the problem (which as we know was not the problem at all). That amount came to around $230, which we are still waiting for, while we spent $5500 to replace the entire unit out of pocket.

My feeling from experience is that Home Warranty may be useful for smaller jobs, but anything highly technical that may require more expensive resolutions, they will find a way to evade coverage, even though their own contract states what should be covered.

If you have no problem replacing endless parts over weeks and weeks, paying multiple service charges, before landing on the inevitability of replacing an appliance, then this service may be right for you.

But if you're like most people, and need the problem to be solved in a reasonable amount of time and can accept when something major needs to be replaced or addressed, then you will probably suffer the same frustration with Home Warranty we have.

Home Warranty of America denies claims without much basis. They can decide what qualifies as a wear and tear subjectively and ignore the technician that did the actual diagnosis. They also do not let you cancel the policy easily.

My past few experiences have been very frustrating over the past year. Any time I've needed services it takes days to get an appointment. Very long hold times trying to reach anyone at the warranty. Gift cards taking up to one month to receive. Many inconveniences. I always seem to have extra fees not covered and surprise extra expenses and charges. Very poor explanations of these fees as well.

The in person tech was knowledge.
The phone customer service rep was not understanding my questions. Could not answer anything I was asking.

Response time was acceptable. Company assigned sent a great technician. In the future I would like to be able choose own technician of choice.

My microwave quit working, I called using the automated system. I had my appt set up right away! It was 4 days surety I called. They kept me informed about my appt and let me know the technician and the window when he works be here. The technician was here within the 1st hour of the window. Fixed my microwave in 20 min. My first time using my warranty and it was a great!

Great Job and very polite

Quick response, friendly and professional technician