In the world we live in today it is so rare to receive outstanding customer service, the above and beyond kind of customer service. Brigitte Bishop is this type of individual. It's when unforseen thin... Mehr ansehen
Standort
Standort wechselnSevenoaks Way Industrial Estate, Main Rd, BR5 3QD Orpington, Kent, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Attended Orpington Homebase today as order of wallpaper was wrong. Dreading it as it can be stressful at customer care but Kelly who assisted us could not have been more professional, friendly & just... Mehr ansehen
Now I know Homebase is not the cheapest option around, but when needs must, went in for a pack of 13amp fuses as my plug has just blown at home and now when looking to do my accounts I realised I have... Mehr ansehen
Unternehmen hat geantwortet
Kerry Anne at the customer service desk was extremely helpful when I placed an order for paint today, even though she had to also deal with voices in her headset - so patient and friendly! Homebase... Mehr ansehen
Unternehmensdetails
Über Homebase - Orpington
Vom Unternehmen geschrieben
Homebase
Vom Unternehmen geschrieben

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Kontaktinformationen
Sevenoaks Way Industrial Estate, Main Rd, BR5 3QD, Orpington, Kent, Vereinigtes Königreich
- 0345 640 7065
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 47 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
No tills open, click and collect pointless
Having ordered a tin of paint online and opted for click and collect, I attended the store and found no till’s open, except the click and collect, there were 7 people queuing with their purchases at the click and collect till. The cashier was extremely helpful, but rather defeats the object of having a click and collect till

Antwort von Homebase - Orpington
A big thank you to Kerryanne!
A big thank you to Kerryanne for being so helpful, for having excellent customer service and for making my experience shopping enjoyable!
Knowledge and expertise by Laura
Orpington…
We were shopping in the Orpington store and the lady at customer support was very helpful
Kerry Anne was very helpful and…
Kerry Anne was very helpful and friendly. Helped me with an item i needed and also called out to the warehouse and the gentleman who came out was also very helpful and friendly. Apologies I didn't get his name.
Excellent service.
Thank you
Friendly staff and great product…
Friendly staff and great product selection
Found what I required and bought it.
Quickly available for collection
Quickly available for collection, friendly staff who helped bring out and load into car. Seamless.
An excellent store…
Homebase between Orpington and Sidcup is a very well laid out store, always well stocked. The staff at my local Homebase are extremely helpful, whether it’s the garden section or materials for decorating, tools or furniture, the staff are knowledgeable and friendly. More than once Kerryanne, in particular, has persevered to meet my needs.
I have also had good advice from the garden section and lots of help when purchasing my new bathroom.
Quick, polite and a good price
Quick, polite and a good price!
Can’t get better than that!
Broken paint pot handle
Paint pot had broken handle and very difficult to use 10% code

Antwort von Homebase - Orpington
Felt was all ripped on corners and you…
Felt was all ripped on corners and you gave it to me disgraceful

Antwort von Homebase - Orpington
friendly and helpful
Kerry was very friendly and helpful. Keep up the good work

Antwort von Homebase - Orpington
Quick and polite!

Antwort von Homebase - Orpington
I went to your branch of homebase in…
I went to your branch of homebase in Orpington the staff in there are fan testic the two ladies behind the click and collect were very very helpful they scan the couple of other products that I bought in the store while I was waiting absolutely recommend homebase and those two ladies I'm giving a wow thank you very much

Antwort von Homebase - Orpington
Large orange cushions
Delivery was very good and like the cushions. Very good value for the money

Antwort von Homebase - Orpington
Serve the customer instead of ignoring them
When I went to the collection desk, there was one staff serving a customer dealing with some sort of refund and purchase. There was another staff labelling up items.
Seeing another customer arrive I would assume the staff (knowing that the colleague is dealing with a long case), would come to serve the waiting customer instead of labelling.
However, they did not. they continued and ignored me.
Personally this time, I was not in much of a rush, however, I waited about 5 minutes before being served. Yes, 5 minutes is not long when there is a queue, but when there is just 1 customer in front of you, 2 staff and 3 tills. I found it excruciating just standing there.

Antwort von Homebase - Orpington
Quick turnaround time
Very quick, from placing order to ready to collect within 10 minutes!

Antwort von Homebase - Orpington
We purchased our outside Xmas lights 1…
We purchased our outside Xmas lights 1 week ago they have been up 1 week and now a middle section not working. Is a refund possible, I can send a picture.

Antwort von Homebase - Orpington
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.







