Ordering and pick-up was straightforward which made the whole experience great. The thing that really earned the full 5 stars 🌟 was the staff. For someone like me with disabilities that are not that... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
They were quiet on arrival and when I collected my order the 3 members of staff were a little pre occupied. They took my order number and got the product, I could not carry them all in one go but nobo... Mehr ansehen
Unternehmen hat geantwortet
Excellent able to check stock on line at my Norwich branch, then did click and collect, was able to collect after one hour, excellent service and friendly, helpful staff
Would have given 0 stars if possible but unfortunately it is not. Terrible service, rude staff on tills, trying to charge full pack prices for individual items that have been left on shelves (not cust... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Homebase - Norwich Hall Road
Vom Unternehmen geschrieben
Homebase
Vom Unternehmen geschrieben
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Kontaktinformationen
Hall Road, NR4 6DH, Norwich, Norfolk, Vereinigtes Königreich
- 0345 640 7176
4.6
Hervorragend
97 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 51 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
0 stars - terrible service rude staff
Would have given 0 stars if possible but unfortunately it is not. Terrible service, rude staff on tills, trying to charge full pack prices for individual items that have been left on shelves (not customers fault). Staff talking to each other in a derogatory manner about about customers who are standing in front of them. No help offered to find the individual items that were not on the shelves where the cashier thought they should be. Thankfully staff at the local B&Q nearby could not have been nicer or more helpful so shall go there first next time and shall not bother the Homebase staff again
8. März 2024
Bewertung ohne vorherige Einladung
Antwort von Homebase - Norwich Hall Road
Hi Jim,
Thanks for bringing this to our attention. We’re sorry to hear about your poor experience. Feedback is like this is incredibly important to us. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) so we can look into this further.
Thanks,
Team Homebase
I visited homebase Hall Rd Norwich
I visited homebase Hall Rd Norwich, spoke to nigel (noddy) about hire a rug doctor for weekend. Nigel was very helpful and explained thing to me. Excellent service 👏 and friendly guy. Thank you nigel (noddy) .
10. Februar 2024
Bewertung ohne vorherige Einladung
Very helpful
Very helpful, patient and knowlegeable staff members ..Ruth and Ali. Wide range of DIY, paints and beautiful homestyle items.
14. Februar 2024
Bewertung ohne vorherige Einladung
Nice and clear commeaction and love…
Nice and clear commeaction and love help on hand with taking it to the car. Quick service
12. Februar 2024
Bewertung ohne vorherige Einladung
Can’t be bothered
Went to get some paint, spoke to a chap called Steve, surprised of his attitude as he seemed not to bother, or didn’t want to be there and couldn’t help me with mixing Dulux paint. Gave up in the end and went to the other store.
9. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Homebase - Norwich Hall Road
Hi John,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
I visited your Norwich Hall road store…
I visited your Norwich Hall road store today for a doormat. I couldn't find it but a very helpful man showed me where to find it. I was about to leave but your member of staff asked if he could help with anything else. I explained I have a bad back and that I would be popping back in with my wife to pick up some bags of sand. Your assistant Matt said it was no bother and he would get the sand for me. He took it to the till for me, sold it through your tills and even took it to the car for me. This is what I call top service Homebase. Well done.
8. Februar 2024
Bewertung ohne vorherige Einladung
Went in to grab some paint and tiles…
Went in to grab some paint and tiles today. Spoke to 2 chaps Mark and Nigel. Fantastic service. Got me some extra tiles from the warehouse which weren’t on the floor at the time. Checked them all over before sending me on my way.
4. Februar 2024
Bewertung ohne vorherige Einladung
Poor customer service
Disappointed at customer service to arrange bathroom delivery. Very nonchalant attitude from store assistant who clearly didn’t care about the sale. Resulted in cancelling order to receive full refund and sourcing bathroom elsewhere.
26. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Homebase - Norwich Hall Road
Hi Libby,
Thank you for taking the time to leave us a review, we're sorry to hear that your Bathroom order wasn't as smooth as it should have been and that you have cancelled your order with us. We will raise your feedback to the store management teams.
Kind Regards
Team Homebase
Great friendly staff who were happy to…
Great friendly staff who were happy to help. No one on paint but there was a buzzer, the staff member came quickly.
20. Januar 2024
Bewertung ohne vorherige Einladung
Ordered easily on line
Ordered easily on line , collection was quick and easy. Great experience.
6. Januar 2024
Bewertung ohne vorherige Einladung
Was in and out of the shop within 2…
Was in and out of the shop within 2 minutes very good service
30. Dezember 2023
Bewertung ohne vorherige Einladung
Quick Click Collect & Purchase
Store quiet and the member of staff on the C&C counter greeted me as I approached, took the reference number & collected the item. He also scanned the extra item I picked up in store. I was in & out of the store in minutes a seamless experience.
28. Dezember 2023
Bewertung ohne vorherige Einladung
Good experience throughout. It was easy to find what I wanted on…
It was easy to find what I wanted on the website. It was also easy to order and when the item was ready to collect I received the text message and it was within the hour as they’d said. Collection was also simple, I was in and out of the store in five minutes. Pleased with the service.
21. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Homebase - Norwich Hall Road
Hi Roy,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Antwort von Homebase - Norwich Hall Road
Hi Shaun,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Straight in
Straight in, collected and left
Excellent service and served by a nice guy also
14. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Homebase - Norwich Hall Road
Hi Derek,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
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