Ordering and pick-up was straightforward which made the whole experience great. The thing that really earned the full 5 stars 🌟 was the staff. For someone like me with disabilities that are not that... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
They were quiet on arrival and when I collected my order the 3 members of staff were a little pre occupied. They took my order number and got the product, I could not carry them all in one go but nobo... Mehr ansehen
Unternehmen hat geantwortet
Excellent able to check stock on line at my Norwich branch, then did click and collect, was able to collect after one hour, excellent service and friendly, helpful staff
Would have given 0 stars if possible but unfortunately it is not. Terrible service, rude staff on tills, trying to charge full pack prices for individual items that have been left on shelves (not cust... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Homebase - Norwich Hall Road
Vom Unternehmen geschrieben
Homebase
Vom Unternehmen geschrieben

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Kontaktinformationen
Hall Road, NR4 6DH, Norwich, Norfolk, Vereinigtes Königreich
- 0345 640 7176
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 51 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Everything was quick and organised
Everything was quick and organised.
Help to my car as well.
Just a very smooth transaction to collection 😊
Quick pleasant service
Great service from Ruth on the till…
Great service from Ruth on the till presented me with the items I had ordered at directed me to where additional items I needed were located. Friendly, fast and efficient.
5 star customer experience!
Amazing customer service, super helpful and very knowledgeable. Ali went out of her way and above and beyond to help me with finding the right colour paint. I would give 6 stars if I could, give this lady a raise :)
Very helpful staff and a quick service 😄
ordered for click and collect both…
ordered for click and collect both times my order did not arrive. going to probably get another refund

Antwort von Homebase - Norwich Hall Road
Order never arrived for collection
Order never arrived in store for collection for me to be able to review how good it is. Order was requested a second time for me by Customer Services but again nothing arrived so still no items. Customer Services responded really promptly via email and tried to help but seems the online ordering/notification/collection process doesn’t always work. Store staff were helpful, but unable to resolve. I’ve been refunded, which they did as soon as I asked and was an easy process. I’m unable to review this product I keep getting emails to ask me to review, but I’m sure it’s lovely, it looks nice on the website.

Antwort von Homebase - Norwich Hall Road
Excellent, efficient service. Very helpful staff.
Customer service was excellent plus a member of staff carried my purchase to my car. Pleasure to shop at
Lots of good offers for BBQ’s
Lots of good offers for BBQ’s. Got everything I needed.
Staff were amazing
Staff were amazing. Helped us fit it into the car and a really friendly bunch.
Easy pick up
New kitchen
The young lady who helped to design our new kitchen Tempany Martin was excellent from start to finish & nothing wasn't to much trouble to assist in the completion, excellent service
Really friendly helpful staff
Really friendly helpful staff, and great prices on sale items. Quality usually better than other similar stores.
Hellpful staff at Click and Collect
Very helpful staff at Click and Collect. I left a couple of items on the counter and the person who served came out to find me in the var park.
Great customer service.
I just had to pop to my local Homebase (Hall Rd, Norwich) in order my tradesman could finish the job.
Time was of the essence so straight away I asked for assistance.
Steven (the duty manager) was on it and moments later I was meet by one of his staff, Nigel.
Nigel was really polite, professional and helpful and within seconds I had what I required and on my way.
Great example of customer service!
The cashier helped me so I was able to…
The cashier helped me so I was able to get a discount.
Kitchen inspiration and advice
I needed a new Kitchen so I went to my local store and met with Liam. He was helpful, friendly and changed my understanding of what was possible in my space. I have had less pleasant experiences in other stores with this in the past so was a little skeptical at first.
I was impressed that no pressure was applied and I would recommend to anyone unsure about looking into new Kitchen to give them a visit.
After placing my order and waiting a…
After placing my order and waiting a few hours no message received to say order was ready for collection. Logged into my account, this did say ready to collect.
Collected my order over 6 hours after placing i get the message its ready, 4 minutes later I get another message to thanks for collecting.
Changed to 4 star, as I did get good service in store, polite and helpful 😀

Antwort von Homebase - Norwich Hall Road
Kitchen Design Team, Homebase, Hall Road
I’ve used the kitchen design team (Liam and Tempany) about four times over the past 3 years to update my kitchen and utility spaces. They are both patient and highly competent in their roles. They make kitchen design painless and efficient. I’d highly recommend them.
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