No message sent to say order ready to collect. Store phone not answered multiple times & communication via website impossible as the bot couldn't find the order.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Bought 2 pieces from Homebase, Rattan Sideboard (home delivered) & Rattan Bedside Table (click & collect). Could not be happier with my purchases. They fit beautifully and better than expected. Took a... Mehr ansehen
It was so straight forward made enquiries last Sunday had a proper measure from the sales lady on Wednesday had a kitchen fitter out on Thursday with dates and price paid for the kitchen today. Sorte... Mehr ansehen
Misleading pricing labeling. Products had price on. And a big sign saying 20% off. The sign implies original price and you get 20% off. Once at the till we found this was an already discounted pr... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Homebase - Harlow
Vom Unternehmen geschrieben
Homebase
Vom Unternehmen geschrieben

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Kontaktinformationen
Edinburgh Way,, CM20 2TN, Harlow, Essex, Vereinigtes Königreich
- 0345 640 7802
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 48 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Denise was excellent professional and…
Denise was excellent professional and very good handling us keep on changing our minds ,,,,,,, I would highly recommend coming here for quality and price ,,,!!!
Susan was very friendly and helpful
Great store and staff
The store is a joy to visit.
The spaciousness of the store and the stock variation is excellent.
The friendliness and helpfulness of the staff makes it very attractive to use. Your assistant Susan who showed me where the items I was looking for were situated, then served me!
The prices are very competitive.
Easy to shop
Easy to shop, all staff were polite. Shop orderly and easy to locate items. Great bargains in the garden centre.
Diane at checkout was very helpful
The staff made the experience great
The staff made the experience great, despite the store not having 3out of 5 items I required. Susan was extremely polite and forthright at the checkout
Susan served me today in Harlow and she…
Susan served me today in Harlow and she was very polite and helpful and it was a pleasure to be greeted by her smiling face.
Excellent customer service.
I experienced outstanding customer service from two members of staff Leanne and Steph. I was looking for 10 storage boxes but there were none on the shop floor. They located 6 boxes from the store room and tracked down more from Bishop Stortford and arranged them to be collected from there by the store manager and brought to Harlow store. The ladies were lovely, very helpful and this is the best customer service I have received in a long time. I’m very impressed.
Lisa was amazing today!!
Lisa was amazing today. I overlooked a specific paint that I needed and she went out of her way to identify the paint I needed. Thanks so much!
All the staff are so friendly and…
All the staff are so friendly and helpful especially Diane.
I really feel at home there.
The furniture I bought was so solid but easy to put together and I was asked if I needed help to my car by every staff member I saw.
Thankyou
Came into the store and when purchasing…
Came into the store and when purchasing my items was met with a friendly face and who was very polite and helpful.her name was Leanne
Excellent cli ck and collect no waiting…
Excellent cli ck and collect no waiting in queues
Easy to find what we needed
Easy to find what we needed, good choice. Prices very clear. Served by Susan who was very friendly, cheerful and helpful.
DIane was very polite and helpful
Diane
Diane, who served me at the till was very friendly and polite.
She checked if I had found everything I needed.
Misleading pricing labeling
Misleading pricing labeling.
Products had price on. And a big sign saying 20% off.
The sign implies original price and you get 20% off. Once at the till we found this was an already discounted price. There was no sign of the real original price or no indication that this price was already reduced. (Red letters or a reduced wording)
We feel this was intentionally misleading and sure you should have some legal obligation to show original price of a discounted product.

Antwort von Homebase - Harlow
Very willing to help.
Clive was really friendly
Clive was really friendly , helpful and knew his stuff.
Very convenient
Very convenient, ordered Christmas lights online and then was able to pick them up in store.
Quick and efficient service. Staff were professional and quick 😃
Plants
Went and got what I wanted, straight up to till Susan severed me, she is always lovely and really helpful. When I come in the store.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.







