Homebase - Frome Bewertungen 

246
TrustScore 4.5 von 5

4.6

Wessex Fields, BA11 4DH Frome, Somerset, GB


Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 2 von 5 Sternen

I had to bring a faulty product back. Rebecca’s customer service attitude was poor. I tried to explain that it was inconvenient to have to bring it back. She refused to apologise saying she doesn’t pa... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

After getting a new Intergrated fridge/freezer fitted, we needed some new doors as we had been advised incorrectly by a previous company on sizes etc. I can’t tell you how helpful Kayleigh and Neil we... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Popped into Homebase Frome yesterday for another pot of Heritage paint as we’d run out. Peter was as helpful as ever and quickly mixed a pot up for me as there was none in stock. He’s always ready w... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Linda at HomeBase in Frome Somerset is a happy friendly and efficient member of staff. I bought numerous items but later had to return some unused as they were unsuitable. Linda is consistantly pleasa... Mehr ansehen


Unternehmensdetails

  1. Heimwerkermarkt
  2. Bäderstudio
  3. Heimwerkerfachhandel
  4. Möbelgeschäft
  5. Gartencenter
  6. Küchenmöbelgeschäft

Homebase

Vom Unternehmen geschrieben

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Kontaktinformationen

  • Wessex Fields, BA11 4DH, Frome, Somerset, Vereinigtes Königreich

  • 0345 640 7591

4.6

Hervorragend

TrustScore 4.5 von 5

246 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 46 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.6

Alle Bewertungen

(246)

743 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Very helpful staff

Kate at the till was very helpful. Terry also was extremely helpful in helping me find things and taking products to the till and car for me. Wonderful service. Thank you

11. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Paint shop help.

I visited your store in Frome Somerset this morning to purchase several items on my list. I happen to look over the reduced paint shelves and found a can that suited my requirements but was unsure if it was reduced as it had no price on it. I took it to the paint mixing station in store and asked a member of staff if he could check the price for me, he pointed out to me that someone must had put it the and it wasn’t a reduced item. He very kindly showed me to a shelf were the same paint in a larger can was better value, I thanked him and mentioned that he had helped me before in the store, he has worked in store for a long time and has excellent customer service. His name is Peter.

9. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

You say you do wood cutting on your…

You say you do wood cutting on your website, but actually can't cut anything but sheet timber. The only reason I bought the wood from you was so I could cut it as well. Now I have a load of wood I have to take somewhere else to get cut

9. Juli 2024
Bewertung ohne vorherige Einladung
Homebase - Frome-Logo

Antwort von Homebase - Frome

Hi Giles,

We have had confirmation through that it is a board cutting service offered in stores with the machine, however is used to support customers with cutting down boards to get in the car and not for specific cuts. I am truly sorry for the disappointment that this has caused. If you would like to discuss this further please fill in your details at the following link ((https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)) with “FAO Gemma Ref: 2011423” in the subject line, and we’ll get back to you as quickly as possible.

Many Thanks
Team Homebase

Bewertet mit 5 von 5 Sternen

A Very helpful and experienced member…

A Very helpful and experienced member of staff helped me. I needed to match some paint and Pete helped me, knowing exactly what I needed and gave me some very valuable advice. I’m very grateful to him for his assistance

7. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service from Peter as always!

Popped into Homebase Frome yesterday for another pot of Heritage paint as we’d run out. Peter was as helpful as ever and quickly mixed a pot up for me as there was none in stock. He’s always ready with a cheerful greeting and excellent customer service.

6. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

pete mixed paints for me

pete mixed paints for me, and let me help as well. he was very nice and told me exactly what to do, which is extremely helpful since i find it hard to do things without specific instructions. i actually really enjoyed mixing paints, which i didn’t think i ever would.

6. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Jason @ homebase frome kitchens…

Jason @ homebase frome kitchen department.
A well laid out design. We have had the kitchen for 9 months now and everything is still working and looking great. We had a issue with a base unit well fitting a leg and this was resolved immediately at no cost to ourselves. And last week a hinge broke on a corner larder unit. This was also resolved with a new hinge delivered within 3 days. The service has been amazing. The kitchen was really reasonably priced compared to others we looked at and others I have purchased from before. But I would say the quality is easily as good if not better from homebase.
Many thanks
Lee & Claire Taylor

15. Juli 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Peter is great 👍

Peter at Homebase in Frome was a great help with our paint. He provided sound advice on paint selection and although the colour we wanted was out of stock, he quickly mixed our required colour. He was also a very friendly and humorous guy. Will definitely look for him to assist next time.

4. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service.

Great service did my shopping online click and collect. When I arrived gave the order number to a polite and friendly member of staff and he wheeled the whole order out to my car and even loaded it for me.
What a good job done.
Thank you very much.

4. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Role Model Customer Service

I tend to order via click & collect because it is less hassle for me. On two consecutive days I used. On the second occasion, with no stock in the store Becky, who had picked both orders, substituted another product which was a better solution. Polite, courteous and very helpful.

1. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Incomplete & pre used item sold as new

Bought a festival trolly in Froom for Glastonbury, got to the festival, opened the box up, and half the pieces were missing and I could see that the item had been pre used. Absolutely livid!

24. Juni 2024
Bewertung ohne vorherige Einladung
Homebase - Frome-Logo

Antwort von Homebase - Frome

Hi Dean,

We're sorry that there are parts missing, if you are able to return this to store they will be able to help with an exchange or a refund,

Kind Regards

Team Homebase

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