I had to bring a faulty product back. Rebecca’s customer service attitude was poor. I tried to explain that it was inconvenient to have to bring it back. She refused to apologise saying she doesn’t pa... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
I had to bring a faulty product back. Rebecca’s customer service attitude was poor. I tried to explain that it was inconvenient to have to bring it back. She refused to apologise saying she doesn’t pa... Mehr ansehen
Unternehmen hat geantwortet
After getting a new Intergrated fridge/freezer fitted, we needed some new doors as we had been advised incorrectly by a previous company on sizes etc. I can’t tell you how helpful Kayleigh and Neil we... Mehr ansehen
Popped into Homebase Frome yesterday for another pot of Heritage paint as we’d run out. Peter was as helpful as ever and quickly mixed a pot up for me as there was none in stock. He’s always ready w... Mehr ansehen
Linda at HomeBase in Frome Somerset is a happy friendly and efficient member of staff. I bought numerous items but later had to return some unused as they were unsuitable. Linda is consistantly pleasa... Mehr ansehen
Vom Unternehmen geschrieben
Vom Unternehmen geschrieben

Wessex Fields, BA11 4DH, Frome, Somerset, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 46 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Called in this afternoon to take advantage of the discounted Homebase compost
10 bags for 30£
The pallet was virtually empty and I asked is there any more.
The staff. Looked found and pulled out another pallet
The guy on the till rang the store man
Three were involved and none of it was too much effort
I said thanks and pass on my thanks
They were all cheery and happy to be of help
Im An OAP..so I’ll take help when offered .
These lads kew their jobs and were helpful
Thanks Homebase Frome
In my experience. A good team is developed by good leadership .
It’s a 17 mile trip for me to get toFrome
But we’ll worth it for the service
Thank you
Eric
( josh is the name on the receipt )
Guidance, help and amazing problem solving to get the paint I was after . Peter Took the time and went above and beyond . So grateful.
Went in store for a bbq I seen online , what was out of stock in store but Peter went above and beyond to help me.
There was a particular staff member named of Terry, who went above and beyond to help us with our garden furniture not once but twice, he took table apart to get in our car, and also helped us load it in, very helpful and friendly
Quick to order and collect. Easy to install once home
Easy to order, ready to collect quickly.
Staff in the shop were friendly and very helpful.
The table and chairs are perfect. Very well made, pretty easy to put together too. Love it
Quick collection staff lovely helped put it in the car brilliant service
Perfect the young lady was very quick and helpful.
We went in to get paint for my daughter’s bedroom. Peter really made it an experience for her, allowing her to help to mix the paint and be part of the process. She was thrilled!
The order was waiting for me when I arrived. There was no queue.
Ordered 10 litres (4 separate containers) of paint which were delayed arriving after 5 working days Neverthelessless, Peter in the Frome store quickly resolved the situation by searching and gathering the paints from the shelves. Great support and much appreciated.
I’m doing a small patio and needed some gravel so popped into Homebase Frome.
Mat couldn’t have been more helpful. He showed me the full range, answered all my queries and added his own sound advice.
He compared prices, searched the best deal, loaded my trolley and unloaded it into my car.
The kind of employee every Homebase should have. Thanks Mat
Prakash was very helpful, great assistance
Big thanks to Pete in the paint department, very helpful and kind!! 11/10
The item was showing as in stock when I ordered it online. I received an email and a text stating that my order was ready for collection.
This morning I receive a telephone call stating that the item was out of stock. OK I get a refund and the lady was very polite and apologetic but the system failed. The website shows others available in different branches further afield. Surely one could be delivered between branches like most other companies do. Very poor situation

Antwort von Homebase - Frome
WE VISITED HOMEBASE AT FROME TO BUY A GARDEN PATIO SET OF TABLE, CHAIRS AND PARASOL. WE WERE SERVED BY PETER WHO WAS VERY COURTEOUS AND HELPFUL AND ANSWERED ALL OUR QUESTIONS MAKING THE WHOLE EXPERIENCE A DELIGHT TO BE OUT SHOPPING.
Peter helped is today at the paint counter. He was friendly, welcoming and very knowledgeable. Great service, thank you!
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