Holloways Contemporary Country Living Bewertungen 

99
TrustScore 5 von 5

4.9

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

From negotiating the purchase of a Fairford L shaped sofa set and a Chichester parasol to its delivery and assembly, I found Holloways professional and friendly. A big Well Done to their Team.

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I am delighted with my Chelsea furniture, it is very well made, comfy & looks great. So glad I ordered from Holloways as their service has been first class from start to finish, would highly recommen... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We love our Kew conservatory furniture and are pleased we made the 3 hour round trip to visit Holloways (it seemed a lot of money to spend without seeing the product). The cake itself was worth the jo... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Superb service from purchasing right through to delivery. Sarah was most helpful in helping us when we were choosing what we wanted. Then a phone call to arrange a date for delivery. The two lads who... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Möbelgeschäft
  2. Kunst & Antiquitäten
  3. Gartenmöbelgeschäft
  4. Innenarchitekt
  5. Restaurant mit moderner britischer Küche

Vom Unternehmen geschrieben

For more than 35 years, Holloways has been supplying exceptional living, dining, garden and conservatory furniture to discerning customers across the UK and beyond. Family-run, we pride ourselves on British-made furniture, built to last, underpinned by unrivalled knowledge and excellent customer service. Our stunning Worcestershire furniture showrooms are surrounded by farm fields and ancient English woodland, and are a stone's throw from the footpaths and bridleways of the Worcestershire Way. Converted hop kilns are home to four floors of luxury furniture, a well-established interior design studio and beautiful gift shop filled with stylish accessories, home fragrance, kitchenware and indoor and outdoor lighting. The state-of-the-art Gallery Showroom houses a huge Neptune store-in-store – showcasing the very best furniture and accessories from this great British brand – as well as The Sanctuary, our hair, beauty and aesthetics salon. Holloways award-winning, farm-to-fork café, The Glasshouse, is situated inside an elegant conservatory with glorious views across the Suckley Hills. Breakfast, lunch and afternoon tea menus are seasonal, making use of the very best ingredients from award-winning Worcestershire and Herefordshire food and drink producers. Outside, courtyards are brimming with one-off garden antiques, statuary and contemporary sculpture from sister business Holloways Garden Antiques, along with a vast collection of hand-thrown Italian terracotta pots in every shape and size. Holloways is the UK's leading specialist in conservatory and garden room furniture. Nationwide delivery.


Kontaktinformationen

4.9

Hervorragend

TrustScore 5 von 5

99 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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4.9

Alle Bewertungen

(99)

14 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Excellent quality, Lichfield parasol

Excellent quality, fantastic service

We ordered a Lichfield parasol from Holloways and just three days later it was delivered to our patio and installed by two incredibly helpful and polite lads. Nothing was too much trouble for them - they even offered to show us how to use it. The quality of the parasol and the granite base is absolutely excellent. Well done, Holloways - great products and fantastic personal service.

6. Mai 2021
Bewertung ohne vorherige Einladung
Holloways Contemporary Country Living-Logo

Antwort von Holloways Contemporary Country Living

Thanks so much for your kind words - we really appreciate the feedback and will pass your comments on to our delivery team. So glad you're pleased with your parasol.

Bewertet mit 5 von 5 Sternen

Holloway’s have provided an excellent service.

Holloway’s have provided an excellent service. The sales team who helped me over the phone with the item I ordered, were very pleasant and helpful. The delivery guys, Andy and Lee were really nice; very courteous and called the night before to let me know what time they expected to arrive. They assembled the goods and nothing was too much trouble.
Holloways seems to have a fabulous range available to purchase. Wish I lived a bit nearer!

3. Mai 2021
Bewertung ohne vorherige Einladung
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Antwort von Holloways Contemporary Country Living

Thank you, Susie - thrilled you're pleased with your furniture. We'll pass on your lovely comments to the delivery team. Hopefully we'll see you at the showrooms one day!

Bewertet mit 5 von 5 Sternen

Delightful customer service

We are absolutely delighted with our purchase from Holloways .
The whole experience with all the staff from my initial telephone enquiry to the 2 young chaps who delivered the items with such care! it’s has been a brilliant experience.

The Staddle stones match perfectly with the Cotswold stone of our home and they look like they have always lived here!

Very happy with the whole experience at Holloways and can only fully recommend this great business.

It’s rare to find such a friendly business that knows how to deliver good customer service.

Bravo to all involved,

Klaus

27. April 2021
Bewertung ohne vorherige Einladung
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Antwort von Holloways Contemporary Country Living

Thank you, Klaus. We're absolutely delighted you're so pleased with your purchase and the service you've received from Holloways. Your staddle stones look as if they've always been there. What an absolutely stunning setting for them! Warm wishes, the Holloways team.

Bewertet mit 5 von 5 Sternen

Bought a cantilever parasol

Bought a cantilever parasol for my daughter. Delivered quickly and efficiently to her house and set up. Great customer service. My daughter is very pleased!

23. April 2021
Bewertung ohne vorherige Einladung
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Antwort von Holloways Contemporary Country Living

So pleased, thanks so much for your lovely review.

Bewertet mit 5 von 5 Sternen

Stone trough

Holloways delivered when they said they would and even arrived 10 minutes early. Two very courteous young men put my trough in place and moved it this way and that way until I was totally satisfied with the positioning. Nothing was too much trouble. Highly recommend the company and their staff.

22. April 2021
Bewertung ohne vorherige Einladung
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Antwort von Holloways Contemporary Country Living

Thank you, Doris - we'll pass your lovely comments on to our delivery team. They'll be thrilled.

Bewertet mit 5 von 5 Sternen

This Company are top notch!

This Company are top notch!
The website is excellent and easy to navigate. Couldn’t believe how spoiled for choice we were for conservatory furniture.
In view of the reviews being so good , I rang to ask a couple of questions and then order.
The lady that helped me was so helpful, knowledgeable, efficient, polite, charming and professional. I was thrilled and confident after ordering.
The gentleman who rang to arrange delivery was again very pleasant and accommodating and managed to give me a two hour delivery window.
The two young men who delivered my two seater knightshayes sofa, 2 arm chairs, 2 Seren side tables and a coffee table were extremely polite and careful transferring the furniture from the van at the front of the house down a rather narrow side path and in to the conservatory. I told them what a brilliant company Holloways was and how wonderful everyone had been. They thanked me and said it was a good company to work for.
The quality of the furniture is breathtaking, everything looked great on the website but it is so much sturdier and stronger than I imagined. I’m absolutely delighted.
I will definitely be recommending Holloways to all my friends and will consider before anyone else in future. I’m so glad I stumbled across them on googling conservatory furniture made in UK.
Well done Holloways you’re a great team.

22. April 2021
Bewertung ohne vorherige Einladung
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Antwort von Holloways Contemporary Country Living

Natalie, we're so pleased you found what you were looking for and that you've been so pleased with your furniture and our delivery service. Thanks so much for your kind words.

Bewertet mit 5 von 5 Sternen

From start to finish

From start to finish, faultless, our two seater sofa and chairs are brilliant quality, better than we could have hoped for. We had some good old fashioned customer service and we felt so well looked after, the delivery was quick and seamless, the two young lads were lovely and couldn't have helped us more.
We are telling everyone we know about this firm, we are looking to order more in the future, without hesitation.

22. April 2021
Bewertung ohne vorherige Einladung
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Antwort von Holloways Contemporary Country Living

Thank you so much, Audrey, for your fantastic review. We'll pass your lovely comments on to our customer service and delivery teams. They'll be delighted you're so pleased with your furniture.

Bewertet mit 5 von 5 Sternen

A very personalised service from this…

A very personalised service from this company. They called to arrange convenient delivery time and added something extra to the order when asked and ensured it was delivered in the same despatch. My garden furniture was put up for me and surplus packaging was taken away and disposed of for me. Patio furniture superb quality- very pleased!

19. April 2021
Bewertung ohne vorherige Einladung
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Antwort von Holloways Contemporary Country Living

We're delighted you're so pleased with your garden furniture, Joan, and will pass on your lovely comments to our delivery team. Warm wishes, the Holloways team.

Bewertet mit 5 von 5 Sternen

Extremely helpful and pleasant staff

Extremely helpful and pleasant staff. Delivered an antique urn which must have weighed 1 ton!
Thoroughly recommend

19. April 2021
Bewertung ohne vorherige Einladung
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Antwort von Holloways Contemporary Country Living

Thank you, Alison, for your kind words - we'll pass them on to the delivery team. They'll be thrilled. Enjoy your urn in this lovely weather. Warm wishes, the Holloways team.

Bewertet mit 5 von 5 Sternen

Top quality service from a top quality company

We have had a tremendous experience using Holloways to supply our new garden furniture and would thoroughly recommend them to anyone looking for a high quality product backed up by excellent customer service - something quite rare these days.
From the initial enquiry and order taken by Nicki in Sales it was clear that we were dealing with a family run business that cares about its customers. Nicki was extremely helpful, informative and gave us confidence that they would deliver - especially reassuring at a time when it seems that garden furniture is in such short supply - she knew what was on each container due to them and was therefore able to confirm the product we wanted was available.
Nicki explained the whole process saying that Neil the Delivery Manager would call in a couple of weeks to confirm delivery - and again this happened and delivery arranged for a time convenient to us, lots of choice.
Then delivery itself was easy and so straightforward and the two gentleman who came to our house were a credit to the company. Very very helpful, unpacking the furniture, taking the packaging away (no mean feat as there was a lot of it!), putting it together, showing us how it worked - all very polite, friendly and engaging. Quite different from other big companies who are often quite faceless.
Thank you Holloways you were exactly what we wanted providing a super quality product.

4. April 2021
Bewertung ohne vorherige Einladung
Holloways Contemporary Country Living-Logo

Antwort von Holloways Contemporary Country Living

We're so pleased you felt looked after by our team and that your garden furniture has arrived in time for all this wonderful sunshine. Thank you so much for letting us know - reviews like yours make our day. Wishing you a long and happy summer in your garden. Warm wishes from the Holloways team.

Bewertet mit 5 von 5 Sternen

Excellent service

I can’t praise the service enough I received from Holloway’s when I purchased garden furniture
Alison who helped with my initial enquiry through to confirming my order Neil who arranged delivery date and time delivery guys arrived at expected time very friendly and helpful, putting together and removing packaging.
A1 company will use again

31. März 2021
Bewertung ohne vorherige Einladung
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Antwort von Holloways Contemporary Country Living

Thanks so much, Michelle. Thrilled everything went well - enjoy your garden furniture in all this lovely sunshine!

Bewertet mit 1 von 5 Sternen

And suddenly they are interested .Now…

And suddenly they are interested .Now the review is in the public domain .

25. Februar 2021
Bewertung ohne vorherige Einladung
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Antwort von Holloways Contemporary Country Living

Dear A Turner.
We have always been interested in your ‘review’ - it’s just we can find no correspondence relating to your alleged order, and so do not recognise you as a customer of ours.
We have twice asked you privately, through Trustpilot, for your order number or any other correspondence so we can identify you and investigate your complaint fully.
We have asked you in our public replies for the same information.
On each occasion, you have declined to disclose any details.
We would assume that, if your complaint was a valid one, you would want us to investigate.
The fact that you continue to choose not to share any details of your alleged interaction with us means our hands are unfortunately tied, and we must now consider this closed.

Bewertet mit 5 von 5 Sternen

First class service from Holloways

Thank you so much for making the delivery of my Hoxton sofa possible during lockdown. I really appreciate the excellent customer service provided from the very start when choosing the sofa, to the end when I took delivery of it. I love my new sofa and the whole experience was first class.

16. Februar 2021
Bewertung ohne vorherige Einladung
Holloways Contemporary Country Living-Logo

Antwort von Holloways Contemporary Country Living

We are thrilled you are so pleased with your Hoxton sofa and will pass on your thanks to our sales and delivery teams. Wishing you many happy hours enjoying your new furniture.

Bewertet mit 1 von 5 Sternen

Do not order anything here!!

Oh my word!!! Where do I start! (Only put one star as I have to!!)
What appalling service from start to finish!
I attended with my mother on ordering her sofa and chair and the woman serving us walked off to help another customer and didnt come back to us, apologise or send anyone else to continue the process with us!! At this point we should have walked out and gosh I wish we had! We waited ages and asked several times for someone to serve us!
So when the items finally arrived, clearly the chair was not right! The back was not level and symmetrical. My mother contacted Holloway’s and they sent someone to collect it. It was returned and my mother was told there was nothing wrong with it and they would be doing nothing. It gets worse!! The lady herself Mrs Holloway contacted my mother (following several days of her calling the store to try and find a resolution) basically to be rude, aggressive and sarcastic!! How this woman continues a business is beyond me!! Terrible experience from start to finish that has made my mother ill. I will never step foot in the place again and will make sure others don’t suffer the same terrible experience. My mother will now be left to foot the bill to have the shoddy workmanship out right!!

23. Dezember 2020
Bewertung ohne vorherige Einladung
Holloways Contemporary Country Living-Logo

Antwort von Holloways Contemporary Country Living

We are saddened to read this as we felt we had responded to the customer’s complaint in a professional and reasonable way.
The customer had a beautiful, bespoke, hand-crafted sofa and armchair made for her in a small, highly-regarded factory in the north of England.
With any handmade product, particularly upholstery, the fabric - in this case a natural linen - has its own unique characteristics.
These characteristics change and develop over time as the pieces settle in.
The customer felt there was a small bump on the top of her armchair. We asked her to provide photographs, which we carefully examined and sent to our manufacturer. Both the manufacturer and we felt this was part of the natural characteristics of the product.
The customer was unhappy with this.
With decades of experience in the furniture industry, we sent an experienced delivery team to collect the chair, so we could examine it, in case the photograph was not accurately depicting the perceived problem.
On thorough examination of the chair, we remained confident this was not a fault.
I telephoned the customer personally to explain the situation in a calm, courteous and professional way - a conversation overheard by several of my staff - but I declined to give in to her strong demands, nor respond to her threats to post on social media.
In response to the specific comments about our sales service, I have spoken to our sales staff - one of whom is an experienced interior designer.
They all remember the customer's visits to our showrooms.
The first was in July, when a considerable amount of time was spent with her, helping her choose a fabric.
This was followed up by us sending six fabric samples to her home.
The customer then revisited our showrooms in August, when she placed the order.
Here at Holloways, we do an enormous amount of bespoke work and so we always spend a great deal of time with our customers, helping them with their design requirements and talking through their projects with them.
We always strive to provide excellent customer service and do our utmost to swiftly resolve any complaints which are, thankfully, incredibly rare.
Diana Holloway

Bewertet mit 5 von 5 Sternen

I good company to deal with

I took delivery of my 'Edinburgh' cast aluminum garden seat. It was delivered within the company's estimated time scale and in good condition. I am very pleased with both the seat and the service that I received from Holloways. I would use them again.

10. Oktober 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

EXCELLENT

Very pleased with our new conservatory sofa’s .Ordered them online 5 weeks later they arrived. Very good delivery service. Would definitely use them again.

23. April 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Very disappointed with product and complete lack of problem resolution!

My review relates to a purchase before the advent of Trust Pilot so I was unable to leave a review at the time.
I bought a modular sofa with corners forming a U shape which cost in the region of £2K
We kept it in storage for a while until the room was ready.
There was an option for custom made feather cussions to replace the original back cussions. These were NOT scatter cussions they formed the back of the sofa's We opted for these.
The cussions that were provided were 2" smaller than those advertised.
The sofa looked ridiculous with the large gaps between the back cussions. Also because of the size they crumpled easily and provided no support.
We ended up talking to Mrs Holloway, who was incredibly rude and laughed in our face. We thought an option - although not perfect would be to buy some extra cussions to help fill the gaps. We were told that this would have to be a special order and they would not consider giving us any discount whatsoever! I would never never consider buying anything from these muppets again!

1. Oktober 2017
Bewertung ohne vorherige Einladung

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