I went to HMV looking for a specific box set, only to find they were out of stock. I nearly left the store but my partner convinced us to go and ask someone if they had any and they did not, but the l... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnSU 20/21 Princesshay Shopping Centre, 10 & 11 Princesshay, EX1 1GE Exeter, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Fantastic!! So pleased with my delivery service. Order was pre ordered and dispatched so it arrived on the release date! Driver left the package in a safe location. Very happy and will purchase from... Mehr ansehen
Unternehmen hat geantwortet
Very helpful staff ( Andy C) helped us find exactly what we were looking for and even ordered what wasn’t in stock for home delivery
Unternehmen hat geantwortet
Well I went online to your site and put in the cd album I req and it popped up and I formed me that it would take just a few days and then ready for collection got the email to inform me it was ready... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über hmv (UK) - Exeter
Vom Unternehmen geschrieben
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Vom Unternehmen geschrieben
- home of entertainment since 1921
Kontaktinformationen
SU 20/21 Princesshay Shopping Centre, 10 & 11 Princesshay, EX1 1GE, Exeter, Vereinigtes Königreich
4.7
Hervorragend
335 Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Fantastic service..There knowledge of…
Fantastic service..There knowledge of the products was 5*..
3. Dezember 2025
Antwort von hmv (UK) - Exeter
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Stocking a rare cd
1. Dezember 2025
Antwort von hmv (UK) - Exeter
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
For my experience was great the staffs…
For my experience was great the staffs was really helpful and excellent customer service and great welcoming Everytime I enter the store and good communication to the company
1. Dezember 2025
Antwort von hmv (UK) - Exeter
Hi Daniel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwort von hmv (UK) - Exeter
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Order came the day of the release of my…
Order came the day of the release of my album I bought and was in great condition. Although the only thing I needed to know was when the money was going to come out of my account from my pre order
26. November 2025
Antwort von hmv (UK) - Exeter
Hi Millie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwort von hmv (UK) - Exeter
Hi Andrew,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I placed my order at lunch time on…
I placed my order at lunch time on Friday 14th November & it was delivered to me on Saturday 15th November before lunch! Excellent service as usual.
21. November 2025
Antwort von hmv (UK) - Exeter
Hi Mrs Caine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
A very good service
A very good service. Very friendly and helpful staff. DVD set arrived as they mentioned.
12. November 2025
Antwort von hmv (UK) - Exeter
Hi Ashok
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great speedy delivery
2. November 2025
Antwort von hmv (UK) - Exeter
Hi Miss
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Love it
Was so easy and simple, thank you so much i will be using HMV more often, I will not be going to the superstore to get any movies, HMV haz alot more choice and so much more then just movies amazing thankvyou
1. November 2025
Antwort von hmv (UK) - Exeter
Hi Dawn
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very quick and efficient thank i
23. Oktober 2025
Antwort von hmv (UK) - Exeter
Hello jo
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Brilliant service and polite staff
26. Oktober 2025
Antwort von hmv (UK) - Exeter
Hi Simon
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
100% efficient and reliable service.
100% efficient and reliable service.
Ordering online and collecting at HMV in Exeter is very straightforward and guarantees not missing out on limited edition releases.
17. Oktober 2025
Antwort von hmv (UK) - Exeter
Hi Gary,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Was told to ‘go get it off Amazon ‘
Was told to ‘go get it off Amazon ‘
The staff member was very un concerned about serving me as apparently ,I was a ‘too old ‘ for the demographic to buy a Doctor Who item .
I am NOT a happy customer ..oh and please do NOT be writing to me saying ,this won’t happen again ..that hardly encourages me to go back to the store .
1. Oktober 2025
Antwort von hmv (UK) - Exeter
Hi,
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Kind Regards,
HMV Customer Service Team
4 stars.
4 stars due to the following:
I ordered several items for my daughter's 18th birthday, and 4 items were on a pre-order release, which I had placed months ahead because they were limited edition items. Sadly only 1 out of those 4 items in my order was fulfilled, but I only found out on the day my order was dispatched (for Click & Collect) that they didn't have them in stock as they had sold out, despite that I had already pre-ordered and paid for them pre-sale. I did get a refund, but it would have been nice if I had been notified sooner so I could have arranged something else in their place.
Apart from that, a great store with a wide range & good customer service.
6. April 2025
Antwort von hmv (UK) - Exeter
Hi Gillian
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Antwort von hmv (UK) - Exeter
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Beats using Amazon
So the collection was easy with good communication but the website is a pain- please redesign so that it’s easier to use.
7. Oktober 2025
Antwort von hmv (UK) - Exeter
Hi Customer
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Everything was fine i was kept in the…
Everything was fine i was kept in the loop and item was easy to collect
6. Oktober 2025
Antwort von hmv (UK) - Exeter
Hello Neil
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Really helpful staff
Really helpful member of staff in-store who placed the order as they were out of stock of the cd I wanted.
5. Oktober 2025
Antwort von hmv (UK) - Exeter
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwort von hmv (UK) - Exeter
Hi Lynn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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