Brilliant service second time i ordered form hmv both times have a great experience very easy to pre order brilliant for when tings arnt available in stores
Unternehmen hat geantwortet
Standort
Standort wechseln20-22 The Mall, NP44 1PX Cwmbran, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Delivered quickly and undamaged. To be honest, the CD could have been a bit cheaper, but I like the staff at Cwmbran HMV and I like to support them. (When I buy stock that is already in the shop, t... Mehr ansehen
Unternehmen hat geantwortet
Trying to change a defective LP Vinyl album bought via online was a nightmare. also 2nd copy delivered ordered online was also faulty (manfacturers pressing fault). so sent 2 back via courier and h... Mehr ansehen
Unternehmen hat geantwortet
The staff at the Cwmbran store are excellent. My ASD daughter can sometimes be in the store a LONG time if she doesn't know what to choose or wants to re-look at things, she can also sometimes be frus... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über hmv (UK) - Cwmbran
Vom Unternehmen geschrieben
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Vom Unternehmen geschrieben
- home of entertainment since 1921
Kontaktinformationen
20-22 The Mall, NP44 1PX, Cwmbran, Vereinigtes Königreich
4.6
Hervorragend
198 Bewertungen
Bittet Kunden um Bewertungen
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So very helpful
So very helpful. Customer service was brilliant well done hmv cwmbran
14. November 2023
Antwort von hmv (UK) - Cwmbran
Hi Dawn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Click & Collect
Ordered a Black Sabbath CD on the website and had it delivered to the Cwmbran store. Received an email when the item was ready to be collected and the friendly Cwmbran staff did the rest.
10. November 2023
Antwort von hmv (UK) - Cwmbran
Hi Martyn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Order not received as no email stating…
Order not received as no email stating order in store waiting collection. order placed 28th October, despatch email on 30th October but still no confirmation from store
6. November 2023
Antwort von hmv (UK) - Cwmbran
Hello Eloise
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
The staff were excellent and were very…
The staff were excellent and were very helpful.
9. November 2023
Antwort von hmv (UK) - Cwmbran
Hi Gareth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwort von hmv (UK) - Cwmbran
Hi jason
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to use website
Easy to use website. Clear pricing, quick and efficient transaction. We'll packaged and clear to understand delivery emails.
14. Oktober 2023
Antwort von hmv (UK) - Cwmbran
Hi Trev
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Excellent customer service
Really helpful and friendly staff. Product was not in store so it was ordered in and arrived in less than a week
7. Oktober 2023
Antwort von hmv (UK) - Cwmbran
Hi Sharon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff are always helpful
Staff are always helpful, polite, nothing is too much trouble
2. Oktober 2023
Antwort von hmv (UK) - Cwmbran
Hello Irene
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Amazing
It was great! I bought a KPOP album at it was in perfect condition,they send me an email only 3 or 4 days after I placed the order and I went to pick it up. It was easy and they are always helpful when I can't find what I need. 💜
1. Oktober 2023
Antwort von hmv (UK) - Cwmbran
Hi Maia
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent customer service with helpful…
Excellent customer service with helpful courteous staff.
24. September 2023
Antwort von hmv (UK) - Cwmbran
Hi Croesy03
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Everything was Excellent
24. September 2023
Antwort von hmv (UK) - Cwmbran
Hi James
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The DVD came on time the young man that…
The DVD came on time the young man that served me was so helpful it wouldn't worry me to go and buy more
23. September 2023
Antwort von hmv (UK) - Cwmbran
Hi jackie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Staff at cwmbran
Staff at Cwmbran. Ross, Tony and Gemma all definitely deserve a lot of credit. They are very helpful, they go out ofvtheir way for the customers They should get a lot of credit and a rise They run that shop at Cwmbran. Myself I always go to them first before I go to the Internet, as I believe in keeping the shops open.
12. September 2023
Antwort von hmv (UK) - Cwmbran
Hi Stephen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff were kind and patient and…
The staff were kind and patient and helped me to find the dvd I wanted. They also ordered another in specially.
They made me feel like valued customer.
11. September 2023
Antwort von hmv (UK) - Cwmbran
Hi Anon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It was so quick and easy and could pick…
It was so quick and easy and could pick up at my convenience
5. September 2023
Antwort von hmv (UK) - Cwmbran
Hi Malcolm
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwort von hmv (UK) - Cwmbran
Hi Julie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great customer service
Was in the shop and couldn't find what I was looking for that I'd seen on the website, only to realise when I checked again the item was for preorder.
Asked at the till and was met with a very helpful and happy staff member Grace, who proceeded to order it for me and ring through my other item.
Had a notification when it was dispatched and was delivered 2 days later.
30. August 2023
Antwort von hmv (UK) - Cwmbran
Hi Lee
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Really helpful staff
31. August 2023
Antwort von hmv (UK) - Cwmbran
Hi Kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent very fast delivery service
28. August 2023
Antwort von hmv (UK) - Cwmbran
Hi G
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great Service
Friendly, helpful staff searched for several discs as I'm renewing old ones. Love the band t-shirts, so many to choose from. So glad we've still got HMV locally. Big fan.
25. August 2023
Antwort von hmv (UK) - Cwmbran
Hello,
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments.
Thanks so much and we hope to see you again soon :-)
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