Hell Bunny Bewertungen 212

Great customer support. Responds fast. Delivery is fast and efficient. Quality clothing. Bought a skirt directly from the website and one of their pink cardigans from Sourpuss. Very cute clothing and I’ll be buying again for sure.

I ordered a skirt from here just before Christmas. It was my first time shopping with the brand so I went by the size guide. Unfortunately the waist was six inches larger than the size guide stated, so I went ahead and ordered two smaller sizes, as I thought that just sizing down once might not be enough. Returns are not free, so I posted the two larger sizes back together, clearly marking which return form corresponded to which item. I had emailed customer services prior to returning the items, to let them know that I would be sending two orders back in the same package, they responded very quickly and had no issues with me doing this. The refund was processed within two weeks of me returning the items, which is super fast considering that Royal Mail are on strike and a lot of post is held up.

I wanted to share my honest review as I’m happy with the quality of the skirt and the service I received, and people are always quick to write negative reviews over a positive one. The only disappointing factors were the size guide being incorrect and the fact that I had to pay to return the items.

For reference, I wear a UK 12, and the size Small skirt is a perfect.

The designs are unique and the natural cotton fibres are great, but omg the VANITY SIZING! Their XS/6 used to fit me. Now, even though I've actually gained weight, their so called XS/6 is like a size 12, completely drowns me. Other women, because returns are too expensive, are trying to sell their oversized "XS" dresses on eBay saying the same thing. If Hell Bunny size 6, the smallest they stock, is now a vanity size 12, where does that leave women like me? Are we now size 00's? Ridiculous.

Extremely rude and unprofessional customer service staff.
Avoid this company!

the quality is poor, overpriced even on sale and the sizing runs large compared to the size guide. customer service response? the sizing is fine and they "rarely get complaints." trustpilot disagrees with that last statement. the reason this site does not offer free returns is because they would be out of business if they did.

I have always had excellent experiences ordering from hell bunny (from UK). Sizes are usually spot on (fitted as per styles suggest) and excellent quality. I keep most items I order but returns have been dealt with quickly. Support on messenger has been warm and courteous.
I’d like to see more styles that are retro/vintage (rather than skulls and cobwebs!) coming through! I highly recommend.

Two stars because purchasing and shipping were fine, but I'm actually appalled at the quality of the product I bought. I'm not returning as the cost of shipping it here and back again makes it not worth it. Their clothes look nice but try somewhere else, even on sale their clothes aren't worth the cost.

Trousers split within 2 wears, surprising as they were actually a little too big

This was my first purchase from HellBunny.com and I know better now. Beautiful designs and styles but my suggestion is to find a local retailer and purchase from them and not the website. Not being sure of the fit I ordered the top I wanted in two sizes planning to return the one that did not fit. Big Mistake! Returns are on the customer and must go to the UK. My $34.00 top would cost over $50.00 to return for a refund! So I'm stuck with it. Just be aware of their return policy. I was aware but having never sent anything overseas did not realize the cost to send even a tiny package. They originally charged $7.00 to ship the two tops so I figured it couldn't be more than that to return one. I emailed customer service to see if there were any alternatives and the answer was no. Learned the hard way this time.

All in all I had a good experience with this company. I got cold feet the first time I placed an order, so they cancelled it per my request with a full refund.
I decided to go for it and place another order and stick to it. After much measuring and thinking I changed my mind about the size on the clothes, and they said they would change the size for me on all items ,and this was the same day my order was shipped so I crossed my fingers.
My order arrived aprx 4 days after it was shipped, and since I live in Norway that was so fast which was great!
I got what I ordered, the size was right and everything fit perfectly and looks awesome!

Customer service could use some fine tuning as some things were kinda confusing and I had to ask certain questions several times before getting an answer to what I needed to know.
Sometimes they say they'll be with you soon to help but never gets back to you.
The fabric wrinkles easilly, but it's not too hard to straighten out.

All in all I am very happy with my order and super fast shipping. All 5 pieces are so bright and beautiful.

So after placing an order for clothing for a party, happening on a specific date, noting that it was 'next day' delivery, for orders placed before 12pm (with weekends and BH's excluded) I am now a week on, and no clothing has shown up at my door.

I've emailed to ask where my order is and pointed out the next day delivery charge (£4.99) and their response has been, that's this does not refer to next day, it's delivery, not next day.

I've taken a screen shot of the shipping details on offer and I've asked them to change the next day delivery point, as it's false advertising. As I was on a timescale, I didn't order from many companies who could not get the clothing to me by the date. I chose Hell Bunny because it clearly states 'next day' - even with a bank holiday, it shouldn't take a week.

While the £4.99 is not a massive amount, it should be billed as standard delivery charge, not next day as that's very misleading!

The order was not for an insignificant amount either.

Also their website is atrocious to use on a mobile and not that great via the website either. Filters don't work properly and some items of clothing show up as adverts and then you can't search for them.

As I'm not in receipt of the clothing itself, I can't comment on the quality. (Will update.)

They should just be more honest and clear from the off. It's not given me a good feeling about Hell Bunny and I won't be shopping with them again.

Do not buy from Hell Bunny if you live outside of the USA. I made a purchase because they're having a 20% off sale.
I am aware of the fact, sometimes we pay duty for imports but the duty is $167 which ends up being more than half my purchase!
I emailed their customer service and was told if I don't pay it and it gets returned they will charge me shipping. An actual threat!
Absolutely terrible customer service and I will never order from them again.
Shame because I love their clothes.

I just recently received my first purchase - the Miss Muffet Trousers in an XS. I got worried they would be too small or too big (I've had difficulties with UK sizes for some reason), but they're so, so wonderful. The details are lovely & of good quality. So stoked to wear these spider-web pants! I also didn't realize they ship with DHL...SO QUICK - the pants took a week to get to me (I live in Canada). I'll definitely be purchasing again in the near future. Thank you! :)

I have a total of 8 coats.
And 10 dresses.
Some other bits and bobs.
All fit perfectly and are all so pretty. Most brought from a store here in Australia and some directly.
IV never had any issues with there service.
Items come with in 5 business days.

Honestly the worst customer service they had technical difficulties which is understandable but this should be told to customers when they aren't actually going to get their orders next day spoke to someone through message as I was unhappy as it was a dress for an event and got a very rude response disappointing when their clothes are such good quality.

I really love this company. I have bought from them a couple of times and I have had a great experience each time. The products always look exactly like they do on the website, sometimes even better in person actually! I have had no issues with quality, everything I have ordered so far has been excellent quality. For me the sizing is good, I'm a 10-12 UK and I buy the size Medium and they always fit perfectly. I usually receive my items within 3 days of ordering and they offer a tracked service so I know exactly when to expect them which is really helpful. I have had no issues with returns, it's unfortunate that they don't offer a free returns service, but I always have my money back within 7-10 days of postage. I will definitely be buying from this company again.

This is a general review as I have a number of their dresses. I have vixen halter neck full skirt dresses. I am comfortable in a small in these as I'm a 10/12 bottom half with a 36F bust. Nightmare for dress shopping as you will probably agree. I have recently purchased a second hand vixen dress in a wiggle skirt style with cross over straps. I needed a size large in this to accommodate my bust. It is roomy on the hips but that's fine for me. Thought other ladies with similar sizing may find this helpful.

Bought a coat, within a handful of wears two pockets broke.

This bothers me less than the customer service. They are rude, indifferent, and entirely unhelpful. I've been emailing them for 6 weeks about this, but they have decided they won't do anything because of the time that has passed, despite when it was first reported. They now have stopped responding.

They take your money but do not provide goods or services worthy of it.

The customer service has been bad enough that I'll never shop with them again.

Gorgeous tops and dresses. Exquisite designs on fabric. Great attention to details. Plus many of the dresses sometimes come with pockets which is a delightful bonus.