i filed a dead perennial plants and 2 rose bush and i get a store credit in 10 mins. i love heirloom they have beautiful roses and has the best customer service. i ordered total of 15 plants last year... Mehr ansehen
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Das sagen Bewerter
All 3 plants arrived on expected date & in excellent condition. 2 were gifts & have been delivered‼️ Each recipient was delighted. We all can’t wait to plant, pamper & see our beautiful roses bloom!... Mehr ansehen
Received my order of Living Soil, Mint Compost, and 3 one gallon containers of living sticks! Have two planted already (Life of the Party) and one to go. It’s a beautiful 68 degrees here in Florida, n... Mehr ansehen
Everything about Heirloom Roses is wonderful. The pictures of roses, each roses’ information, the instruction videos, the personal responses to inquiries and questions. The roses are packaged safely,... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We are a family business, owned by Ben and Kara Hanna, that values premiere, quality roses and the preservation of unique and rare roses. Located in the fertile Willamette Valley in Oregon, we are continuing the legacy of John and Louise Clements who founded the nursery back in 1972 on their own small farm. Our offices are still located in the farmhouse where they lived in St. Paul, Oregon. We are passionate about hand propagating each rose to ensure that we provide our customers with the best own-root roses available. We are committed to providing own-root roses that provide profuse blooms, are winter hardy, are disease resistant, and are true to variety. While own-root roses cannot be quickly produced, like grafted roses, we think the difference and quality is worth it.
Kontaktinformationen
Vereinigte Staaten
- 800-820-0465
- info@heirloomroses.com
- www.heirloomroses.com
4.6
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i filed a dead perennial plants and 2…
i filed a dead perennial plants and 2 rose bush and i get a store credit in 10 mins. i love heirloom they have beautiful roses and has the best customer service. i ordered total of 15 plants last year 2025.
17. April 2026
Bewertung ohne vorherige Einladung
Buyer beware of you buy their roses on…
Buyer beware of you buy their roses on any third party site like Amazon or Walmart they do not honor the one year warranty policy and prices are marked higher on third party sites.
10. November 2025
Bewertung ohne vorherige Einladung
Antwort von Heirloom Roses
Thank you for your feedback. Roses purchased through Amazon or Walmart are covered by those platforms' 30-day return policies, as stated in each product listing. Marketplace fees result in higher pricing compared to purchasing directly from heirloomroses.com.
For our full 1-year warranty coverage on future purchases, we encourage ordering directly from our website.
If you have specific concerns about your roses, please contact us directly at info@heirloomroses.com and we'll do our best to assist.
Sincerely,
The Heirloom Roses Team
Will buy from them again
What great people. Helped out in every way they could.
25. August 2025
Bewertung ohne vorherige Einladung
Stop Shopping Heirloom Rose for their Fake Warranty Policy
I feel obliged to share my poorest experience with a company like Heirloomroses.com that claims that they have a warranty policy in place to lure customers for their products, but, in fact, that so-called policy is subjective and up-to their own CS team's judgement.I spent over 6000 dollars for their plant and fertilizer in a year from June 2024 and keep buying almost every month because of my trust in their quality and service. However, I live in NE FL, the extreme summer weather sometimes made it difficult for the young seeding plants to survive. When I report 5 plants for warranty request lately, I got rejected because they believed the plants died due to the fact I planted them in small pots instead of a 15 gallon container. I explained to them that based on some experienced local rose gardeners in zone 9B-10, it is best to grow the small plants in the small pots to monitor the nutrition and water supply closely for the first few month before moving them to a bigger pot of 3 Gallon to 5 gallon as they grow. We should never grow the baby plants in a large container to make it more difficult for the plant to survive. Unfortunately, Heirloom CS team thinks they know the climate worldwide and deem themselves as experts to have misjudges and refused a claim from a decent and loyal customer who entrusted them with so much time and money. They should have made changes in the warranty terms to have informed people how they truly deal with the claims, which is subject to their own judgement and understanding how to grow roses.
In doing so, more opportunities would be turned to retailers like Home Depot, Lowe's and Ace Hardware that truly believe in the quality standard and stat behind their products. In addition, their prices are so much less expensive than Heirloom Roses'. Stay away from the fake warranty statement and shop rose plants elsewhere.
18. August 2025
Bewertung ohne vorherige Einladung
Antwort von Heirloom Roses
We are truly sorry to hear about your disappointment, especially after the trust and investment you have made with us. We sincerely appreciate your business and the opportunity to provide roses for your garden.
Our warranty is in place to support customers when plants do not survive despite being planted and cared for according to our recommendations. To give roses the best chance of establishing, we ask that they be transplanted into at least a 5-gallon container within two weeks of arrival. This allows the root system adequate space to grow without competing for nutrients or water.
In this case, the photos show that your roses remained in smaller containers for several months, alongside other plants. Because this planting method does not meet the care guidelines we provide, we were unable to honor the warranty.
We regret that this has left you feeling unsupported, as that is never our intention. Our team is committed to helping all gardeners succeed with their roses, and we will take your feedback into account as we continue to improve how we communicate our warranty terms and planting guidance.
Thank you again for your feedback and for being part of our rose community.
— The Heirloom Roses Team
Fingers Crossed…
I just received my rose bush…I ordered 4 of them. I assumed I would be getting a Rose bush with a couple of flowers. I had no leaves and no flowers just stems. Maybe this is how they ship?!? I’ve planted them and hoping for some leaf growth soon. For the price they look really spindly and not strong….Secondly, I’m disappointed they do not notify you when the shipment leaves the warehouse…after the order is placed there really isn’t much follow up…unlike Fast Growing Trees. They alert when they ship and when they are delivered. This is my first time “cheating” on Fast Growing Trees…fingers crossed 🤞🏽 t ends better than it started.
9. August 2025
Bewertung ohne vorherige Einladung
Antwort von Heirloom Roses
Hi Petra,
Thank you for your feedback and for giving Heirloom Roses a try! It sounds like you may not have received our order and shipping confirmation emails, which sometimes land in spam or promotions folders. Those messages include tracking details and a short video explaining exactly what to expect when your roses arrive—so there are no surprises about their appearance.
We purposely defoliate our roses before shipping to help them retain moisture while in transit. This means they may arrive without leaves, but you can expect them to start leafing out in just a few short weeks.
Your roses are one-gallon, first-year, own-root plants—carefully grown to be strong and ready to flourish in your garden.
It might be helpful to check your email settings, including spam and promotions folders, to make sure messages from us aren’t being filtered. Adding us to your safe sender list can also help ensure you receive all future updates and tracking information.
If you have any concerns as your roses grow, our rose experts are always happy to review photos and offer personalized care tips—just email us at info@heirloomroses.com.
We’re excited to see how beautifully they’ll bloom for you! 🌹
—The Heirloom Roses Team
Using AI instead of personal service. Uncaring!
Apparently, there is no ability for me to leave a review on Google, so I am leaving reviews on other platforms to warn others of my experience. Their customer service seems to have changed drastically. I’m highly disappointed with my experience. I was initially put through to an AI robot, which, had I been informed about, would have helped manage expectations. However, Gemma’s responses were frustratingly unhelpful, and she wasn’t truly understanding my concerns. Upon realizing I was speaking with AI, it was the final straw.
Even though my account shows 10 roses in the “Archived Wishlist,” the page simply won't load. If there had been a real person monitoring this, they could have helped resolve this issue instead of Gemma dismissively telling me that “some wishlists didn’t transfer.” How could she possibly if know mine didn’t? More likely, the issue lies with the page’s loading function. This is something that could affect all customers—why doesn’t HR want to be aware of that?
Bottom line, I’ve spent over $1,100 buying over 30 rose bushes from Heirloom Roses in recent years, and while I’ve always supported the company, I can’t continue to do business with a company that relies so heavily on AI without proper human oversight. For my new rose garden, I’ll be purchasing from other companies like David Austin and Jackson & Perkins moving forward. I’ve been loyal to Heirloom Roses, but this experience has shown a lack of genuine care for ALL HR customers. I simply can't support a company that doesn't value its patrons.
9. August 2025
Bewertung ohne vorherige Einladung
Antwort von Heirloom Roses
Hello Jillian,
Thank you for sharing your feedback. I understand how frustrating this must have been, especially after the loyalty you’ve shown us over the years.
We are fully aware that a small portion of customers—yourself included—were affected by wishlist issues with our previous provider. Unfortunately, not all lists transferred correctly during the changeover. This is exactly why we moved to a new system, which we expect to be far more reliable moving forward.
While our AI assistant is available for quick answers, we also have a full team of human agents who review all AI interactions and are available during business hours if you ask the AI bot for a human or call us directly. I’m sorry that wasn’t clear during your conversation and that it didn’t feel as personal or effective as it should have.
We appreciate the many years you’ve chosen us for your garden, and your feedback will continue to guide us as we improve both our technology and customer care.
Sincerely,
The Heirloom Roses Team
Fall on love with roses again!
I now have 8 rose from Heirloom Roses, and I have fallen in love with roses--again. Over the years, the roses I've bought were not 'own root' and they eventually would go back to the 'mother plant.' This company is amazing, their roses are amazing, and they want you to be successful at growing healthy roses!
29. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Heirloom Roses
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve fallen in love with roses all over again and that our own-root roses are helping you enjoy healthy, thriving plants. At Heirloom Roses, we’re truly passionate about supporting your gardening success and bringing the best quality roses to your garden. Happy growing, and we look forward to helping you add even more beauty to your collection!
So disappointed
They sent me a rose that was weak and spindly, but I knew I could baby it, so I did not complain. First year, the blooms were what I ordered. Second year, it was a completely different rose. I moved it, thinking perhaps not enough sun? This year, bloomed “wrong” again. So I contacted them to ask if they could at least tell me what rose I had received, so I would know growth pattern. Woman spoke to grower, wrote back that there was probably a different set of roots mixed in, which is why I got the right rose the first year. Duh, I know that, I just want to know what I DID get. Wrote back explaining that. I got attitude. “There is no way I could answer that” attitude.
I paid $70 to get the wrong rose and you will not take the picture to your greenhouse and ask someone who does know your product what they think? I will not use them again.
10. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Heirloom Roses
Hi Ruth,
Thank you for your review. We're truly sorry to hear about your experience and understand how disappointing it can be to care for a rose over two years and then not have it continue to perform as expected.
When you reached out, we consulted with our Head Grower to get you the most accurate answer possible. Since the rose bloomed true to variety in the first season, the most likely explanation is either a rare genetic mutation or—accidentally—more than one plant being rooted in the container. Unfortunately, with two full growing seasons having passed, we’re unable to confirm exactly what happened or identify the current bloom with certainty based on a photo alone.
We also want to clarify that our team member who assisted you responded with care and professionalism throughout the exchange. We're sorry if it felt otherwise, but we’ve reviewed the conversation and truly believe her intention was to help, even if the outcome wasn’t what you hoped for.
We always aim to be helpful and transparent, even in rare cases where we can’t provide a definitive answer. If you’d like to continue the conversation, we’re happy to talk further—please feel free to reach out to us at info@heirloomroses.com.
I am blown away by how great my…
I am blown away by how great my experience has been. I have 13 roses now from Heirloom and they are so beautiful and healthy. I was new to this when I started and the gals in customer service have been so helpful and kind! They get all of my business!!!!
9. April 2025
Bewertung ohne vorherige Einladung
Antwort von Heirloom Roses
Thank you so much for your kind words! We're thrilled to hear that you're enjoying your roses and that our customer service team has been able to support you on your rose-growing journey. It means the world to us that you’ve chosen Heirloom Roses, and we’re honored to have earned your trust and business. Here's to many seasons of beautiful blooms! 🌹
They shipped me two rose bushes with…
They shipped me two rose bushes with rose rosettes disease and refused to honor the warranty in a reply from the company on April 5, 2025 after I contacted them on April 4, 2025. Update 4/9/25 = The company rep has since become combative - insisting that I did not give them time to reply even though my reviews were posted on April 5, 2025 after their first reply on April 5, 2025. They stated before honoring the warranty, they want me to remove this review from trustpilot. I told them no and that I would not update any review until they honored their warranty on their end. I have never had a company make such a demand before. I will be on edge for the next 9 months watching to see if my other 12 rose bushes were contaminated from the diseased bushes sent from Heirloom Roses. So far, there are no signs on my existing bushes but the incubation period is long. 2 rose bushes from COSTCO have been planted to replace the heirloom diseased bushes. The Costco ones look great so far. You can see from their reply to this post how they do business with consumers. I hope my review is helpful to others looking to make a purchase with the company. I would be hesitant to accept any replacement from this company due to the risk they have brought to my yard. My whole rose garden might be wiped out because of their negligence.
4. April 2025
Bewertung ohne vorherige Einladung
Antwort von Heirloom Roses
We understand how frustrating it can be to see symptoms of Rose Rosette Disease (RRD) in a garden. RRD is a viral disease spread by a windborne mite and can be introduced into any landscape by insects, tools, or even clothing. Our roses undergo rigorous health and safety protocols—including viral indexing, integrated pest management, and regular inspections by the Oregon Department of Agriculture. We do not have RRD in our fields, and all roses are shipped disease-free.
As stated in our Guarantee, we do not cover losses caused by pests. However, in good faith, we previously extended a courtesy replacement outside of our warranty terms to support you.
We also want to clarify that your review was posted before our team had the opportunity to respond to your weekend survey submission. We replied during regular business hours on the next available day.
We have made every reasonable effort to assist and provide resolution. At this time, we will not be offering anything outside of our standard warranty policy.
—The Heirloom Roses Team
Not what I expected for $60+ roses
I received these today and one seems to be thriving and the other not so. Reached out to them with the desire to exchange. That doesn’t seem to be an option with this company. First and last purchase. Moving on to another company.
4. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Heirloom Roses
Thank you for your feedback. We understand that receiving dormant roses may look different than expected, especially during the winter months. Our nursery is located in Oregon, where it is still winter, and we ship our roses in their natural dormant state to ensure they transplant successfully. Based on the photos you provided, both roses appear healthy and ready to thrive once planted and given time to wake up in the spring. We stand behind our plants and Our Guarantee, and we’re confident that with proper care, your roses will flourish. If you have any questions about planting or care, we’re happy to assist!
Buyer beware
$60 rose purchase was wasted. I received a bare-root rose barely 4 inches high. Fertilized weekly and watered daily. It never got taller than 12 inches in 4 months and succumbed to numerous pests etc. For comparison- I have 15 other bushes in the same location thar grew 4-5 ft in the same time period with fabulous blooms. Some were even Walmart $15 roses. Heirloom refused to refund my money despite their "warranty"
27. September 2024
Bewertung ohne vorherige Einladung
Antwort von Heirloom Roses
Thank you for sharing your feedback. We’re sorry to hear that your rose didn’t meet your expectations. To clarify, all of our roses are shipped as well-established, 12-16 month old, gallon-size, own-root roses. We do not sell or ship bare root roses.
In addition, it appears that over-fertilizing and daily watering may have contributed to the rose’s stunted growth, as these practices can stress the plant. Our warranty does not cover damage caused by pests, including the mite that spreads rose rosette disease, which is what was determined in this case.
We understand this situation is disappointing, and we would be happy to assist you with future rose care. Thank you for your understanding.
Great healthy plants
20. September 2024
Bewertung ohne vorherige Einladung
Antwort von Heirloom Roses
Thank you for your feedback! We are happy to hear you are pleased with your purchase. Our rose care experts are available, should you need any guidance. Happy planting!
Fake WARRANTY …
I bought 2 roses over a year ago from Heirloom directly after seeing them advertised on Costco .
Before purchasing I called Heirloom to seek advice about the kind of roses suited to my location as well as ones that will thrive in an oversized planter. Followed all their advice in caring for the roses . However I have yet to see a SINGLE rose on either bush . 😔😔
Fast forward I filed a warranty claim with them , need less to say all I heard was bunch of excuses and denials and refusals . WARRANTY is fake and non existent . They refuse to acknowledge that the plants they sold and suggested were not correct or of good quality.
I sent pictures to them showing plants are green but not a single flower 🌺 infact I never seen one so far . 😔
My advice
Save your money and buy from local Box store or Nursery that way if you have issue it’s easy to return your purchase .
13. September 2024
Bewertung ohne vorherige Einladung
Antwort von Heirloom Roses
Thank you for sending over photos of your roses. We do offer a one year conditional warranty for roses that do not survive the first year. The new growth and lush foliage in the photos is a great sign that they are establishing themselves well. We did recommend using a different type of fertilizer in the first year, but they are still growing vigorously! Climbing roses often focus on building strong roots and canes in the first year, so they may not bloom in the first season. With with a bit of patience, you'll see that as your roses mature, the blooms will become more abundant. You're on the right track, and we are confident your rose will reward you beautifully in the seasons to come!
Problem solved
In full disclosure Heirloom Roses has refunded my purchase price so Im going to change my experience to 5 stars.
8. Juli 2024
Bewertung ohne vorherige Einladung
One Star from Disappointed Long-Time Custome
I have been a loyal customer of Heirloom Roses (HR) for several years and have recommended many friends and families to buy roses from HR. Over the years, I have enjoyed their products and services. However, my recent experience has been quite disappointing.
In 2023, I purchased twenty-one roses from HR with a few orders. Unfortunately, only four of them didn’t survive. This had never happened before. Given that these plants were under a one-year warranty, I signed a few warranty forms expecting a straightforward resolution. However, for one of the four rose plants, they said that "the rose does not qualify for our Guarantee as the one-year warranty period has passed." The expiration date of May 7th, 2024, unfortunately fell during a period when I was out of the country, and I made my request only 14 days late. Fair enough. But the other three claims were not satisfied either.
Instead, I received a few emails outlining a convoluted process:
1. Refund credits only.
2. The credits are not automatically applied to my account.
3. I need to place a new order first.
4.Then, I must email or call them to redeem the credits.
This process is unnecessarily complicated and has deterred me from making further purchases. Essentially, if I don't place another order within 90 days of the refund being issued, I lose the refund credits entirely. This completely defeats the purpose of a warranty, which should ensure that the customer doesn't lose money on their purchase.
Furthermore, the treatment I have received as a long-term customer reflects poorly on HR's business practices. It suggests a concerning level of greed, as the company fails to honor warranties in a straightforward manner. Additionally, the plants I bought last year were noticeably smaller and weaker compared to previous purchases, indicating a decline in product quality.
I am frustrated and angry with this process. As a result, I can no longer recommend HR to anyone. Their warranty policy is a hassle and does not honor the spirit of customer satisfaction. For these reasons, I am giving HR a 1-star rating.
If asked by Trustpilot, I am more than willing to provide a copy of the invoice and the email correspondence about the refund from HR to substantiate my claims.
7. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Heirloom Roses
Thank you for taking the time to share your experience and for being a loyal customer of Heirloom Roses over the years. We deeply value your patronage and are sincerely sorry to hear about your recent disappointing experience.
We strive to provide the highest quality products and services, and it is concerning to learn that we have not met your expectations this time. We apologize for the issues you've encountered with the survival of your roses and the warranty process.
Regarding your concerns:
Warranty Expiry: We understand that the timing of your claim fell outside the warranty period. While we must adhere to our warranty policies, we regret any inconvenience this has caused and appreciate your understanding.
Refund Process: Your feedback about the complexity of our refund process is invaluable. We aim to make our procedures as straightforward as possible and will certainly review our current system to identify areas for improvement. We apologize for any frustration caused by the necessity to place a new order. While the window to place a new warranty order is 90 days, please keep in mind that we can hold your new order for up to 8 months before shipping it to it's new home in your garden.
Product Quality: It is disheartening to hear that the roses you received were smaller and than expected. We take quality control very seriously. We reviewed all communication with you and don't find that you reported any issues when you received these plants, giving us the opportunity to assist and resolve any possible problems. If you have photo documentation of how your roses arrived, we would love the chance to review this for you. Simply send that over to our team at info@heirloomroses.com for assistance. Thank you!
Worst company and quality and customer…
Worst company and quality and customer service is the worse ever I have done roses for a long time and tried them out and don’t waste your money
29. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Heirloom Roses
We're really sorry to hear that you're not happy with your purchase. We understand how disappointing this must be for you.
As we mentioned earlier in our email, our roses are first-year own-root roses, which are typically 12-16 inches high. We don't sell two-year-old roses that arrive three feet tall with blooms and flowers, which is what you told our agent you purchased. We strive to communicate this clearly to our customers and we send everyone who purchases a video showing what expect when your roses arrive. It is also posted on our website.
To ensure our roses retain moisture during transit, we defoliate them before shipping. Once you plant them, they should start growing new leaves within a few weeks, and you can look forward to seeing blooms this summer.
If you have any more questions or need further assistance, please don't hesitate to contact our team at 800-820-0465. We're here to help.
Healthy, good size plant, bloomed quickly
Received the roses well packaged with detailed instructions. They are thriving and to my surprise one bloomed today, it has been about a month since I planted them. The bloom is small and not fragrant, but it is beautiful. I think as it establishes itself the blooms may increase in size and fragrance, but if not it’s beauty makes up for it.
20. Mai 2024
Bewertung ohne vorherige Einladung
Very low quality roses ..like little…
Very low quality roses ..like little sticks that will take years to develop if you’re lucky enough to live in a mild climate. Refunds resisted even after they acknowledged quality issue. Do not order frm.. use David Austin Roses..no comparison. I am a professional gardener and to raise these I would need to be a scientist.
14. Mai 2024
Bewertung ohne vorherige Einladung
I have only had good luck with one out…
I have only had good luck with one out of seven roses I have ordered from Heirloom Roses since 1915, and have lost more than that in the past 40 years. I don't know what the problem is. I live in Dayton Ohio. I plant in good soil with compost, water and prune properly. I don't think they are meant to grow in this climate. I won't buy from them, I've thrown away too much money. Dates of experience have been as stated above
5. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Heirloom Roses
Thank you for the feedback. We noticed your recent email regarding concerns with your roses, and we're here to assist you every step of the way. One of our team members has already offered assistance in addressing any specific issues you may be experiencing.
If you're open to it, please feel free to reply to that email with some photos. This will help us to accurately diagnose any problems and provide tailored solutions to get your roses thriving again. Our team takes great pride in supporting our valued customers, and there's nothing we love more than helping you overcome challenges and achieve success with your roses!
We look forward to hearing from you and working together to ensure the health and beauty of your roses!
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