We explained destination of travel - ship company - travel dates - over night accommodations required - all necessary transfers , fair play to Jacqui she came up trumps again. Richard & Val
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Excellent service as always. Friendly and informative. Nothing too much trouble from all the staff. I wouldn’t get my holidays from anywhere else. Thanks all x
Unternehmen hat geantwortet
Each time I've looked or booked a holiday, it has been done without any issues, and your staff have made this possible. I usually book in Pontypridd where I live, but we were in Cardiff and just went... Mehr ansehen
Unternehmen hat geantwortet
Adam quickly gave us the information and fab price. Like all consultants at this branch always polite and friendly thankyou very much
Unternehmen hat geantwortet
Unternehmensdetails
- Reisebüro
- Kreuzfahrtgesellschaft
- Kreuzfahrt-Reisebüro
- Anbieter von Kulturreisen
- Geldwechselservice
- Reise-Aggregator
Vom Unternehmen geschrieben
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktinformationen
37 Queen Street, CF10 2AS, Cardiff, Vereinigtes Königreich
- 02921433032
4.9
Hervorragend
1262 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
helpful and knowledgeable with care…
helpful and knowledgeable with care taken with all aspects
26. Februar 2026
Antwort von Hays Travel - Cardiff
Michael,
We appreciate your kind words! We're so happy to hear that you found our team helpful, knowledgeable, and attentive to every detail.
cardiff, Hays Travel
Antwort von Hays Travel - Cardiff
RHIAN WARBURTON,
We appreciate you taking the time to leave us a review, and we are so glad that you found our team helpful and friendly.
cardiff, Hays Travel
I always get the best treatment when I…
I always get the best treatment when I go in the hays, Jacqui is amazing at her job always takes the time to make sure everything is right.
26. Februar 2026
Antwort von Hays Travel - Cardiff
Hello Elena
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great customer service from Jacqui and she was able to find you the perfect holiday.
Your kind comments will be passed onto the team and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Friendly and helpful staff that's why I…
Friendly and helpful staff that's why I come back every year
25. Februar 2026
Antwort von Hays Travel - Cardiff
Sandra,
We appreciate your continued loyalty and are so glad that our team is helpful. Thank you for your kind words.
cardiff, Hays Travel
Very helpfull and competent staff
18. Februar 2026
Antwort von Hays Travel - Cardiff
Barry,
We appreciate you taking the time to share your positive experience; we are so glad our staff could be of assistance to you!
cardiff, Hays Travel
Jeanette was so helpful and really…
Jeanette was so helpful and really lovely. She made this experience really enjoyable. Thank you Jeanette.
25. Februar 2026
Antwort von Hays Travel - Cardiff
Oswald Clark,
We appreciate your wonderful feedback! We are so glad that you had an enjoyable experience and that our team member was helpful.
cardiff, Hays Travel
Antwort von Hays Travel - Cardiff
Thank You for your kind words
Antwort von Hays Travel - Cardiff
Dave,
We appreciate you sharing your experience with us! We are happy to hear you found our service friendly and knowledgeable.
cardiff, Hays Travel
Very helpful able to provid full…
Very helpful able to provide full information, good knowledge of the place where I wanted to go for my holiday, quick, easy and efficient.
22. Februar 2026
Antwort von Hays Travel - Cardiff
Sujjata,
We appreciate you taking the time to leave us a review. We're so glad to hear that you found our team helpful, quick, and efficient in planning your holiday!
cardiff, Hays Travel
I booked my first ever travel…
I booked my first ever travel experience with Helen, in Queen Street, Cardiff Branch to Charlottetown PEI Canada. She was helpful and kind, as these things I didn't know what to expect and how they work. And everything seemed to fit in well. The only small gripe was the travel time in my second stop was a mear 6 hour wait in the early hours of the morning! She said I could of upgraded but didn't realise at the time.
Will certainly use these again if I book a holiday.
4. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hays Travel - Cardiff
Rob Charles,
We're glad your first travel experience to Charlottetown PEI Canada went well overall, and we appreciate your kind words. We're sorry about the long layover; we'll review how this could have been handled better. Thank you for your feedback, and we look forward to helping you with future holidays.
cardiff, Hays Travel
Excellent knowledge and advice
I had very detailed and friendly advice, which was helpful as this is the first cruise I have ever booked. All my questions were answered and it was good to know that the advisor had his own personal experience of cruise holidays.
20. Februar 2026
Antwort von Hays Travel - Cardiff
Joanna,
We appreciate you sharing your booking experience with us. We're happy to hear that the advice given was helpful and thorough, especially as it was your first cruise booking.
cardiff, Hays Travel
Quick response after having listened to…
Quick response after having listened to our needs. Good customer service and attention to detail.
13. Februar 2026
Antwort von Hays Travel - Cardiff
Ynyr Williams,
We appreciate you taking the time to leave us a review. We're so happy to hear you received good customer service and attention to detail.
cardiff, Hays Travel
Helen was very helpful
Helen was very helpful, always does her best finding the best deal always happy and chatty
19. Februar 2026
Antwort von Hays Travel - Cardiff
Linda O'Sullivan,
We appreciate you sharing your positive experience and are so happy to hear that you found our service helpful and friendly!
cardiff, Hays Travel
Peter made our visit very easy in…
Peter made our visit very easy in booking our holiday
18. Februar 2026
Antwort von Hays Travel - Cardiff
customer Mrs Watkins ,
We appreciate your feedback and are so happy to hear that we made booking your holiday easy. We will pass this on to the team.
cardiff, Hays Travel
The Brown,s first trip with Hays
First time to Hays Travel We were made most welcome and our holiday was booked following excellent advice
17. Februar 2026
Antwort von Hays Travel - Cardiff
Hello Gareth
Thank you so much for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great customer service from Helen and she was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Peter - Assistant Manager
The representative was great at looking…
The representative was great at looking at deals and advice on our small break
11. Februar 2026
Antwort von Hays Travel - Cardiff
Hello Richard
We appreciate you sharing your kind words! We're happy to hear that our travel advisors are helpful and understanding of your requests, and assisted with your travel needs.
Kind Regards
Peter - Assistant Manager
Put a holiday on hold for 4 for 24…
Put a holiday on hold for 4 for 24 hours till I booked holiday leave in work. when I rang to pay deposit and book for 3 instead of 4 people still keeping 2 rooms price went up by £448. Which i thought excessive. I booked a d paid because holiday leave was booked in work
10. Februar 2026
Antwort von Hays Travel - Cardiff
Good Morning Mrs Pillar
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am sorry to hear that you are disappointed with the final cost of your holiday however we did have to realise the previous held option and re cost the package due to one passenger not being able to travel. Unfortunately during this process the air fair did increase and also the solo occupancy room would have increased the cost for the party.
We always aim to provide the highest level of customer satisfaction however we have no control over live costings but will always try our best with price.
I hope this explains things more clearly and we will be on hand throughout your holiday journey with us to assist with anything you may need.
Kind Regards
Helen - Branch Manager
Excellent service
Travel advisors always helpful, pleasant and understanding of my requests..I was kept informed of changes in flight times and assisted in provided travel insurance for myself and travel companion.
10. Februar 2026
Antwort von Hays Travel - Cardiff
Helen,
We appreciate you sharing your kind words! We're happy to hear that our travel advisors are helpful and understanding of your requests, and assisted with your travel needs.
cardiff, Hays Travel
Nia was extremely helpful in finding my…
Nia was extremely helpful in finding my holiday ☆☆☆☆☆
8. Februar 2026
Antwort von Hays Travel - Cardiff
Khristine Davies ,
We appreciate you taking the time to leave us such a fantastic review. We are so happy we could help you find your holiday.
cardiff, Hays Travel
Antwort von Hays Travel - Cardiff
Hello Christina
Thank you so much for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great customer service from Helen and she was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Peter - Assistant Manager
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.