Halfords Mobile ExpertBewertungen 

Booking was easy, and the price was good. Korben arrived promptly, was pleasent and tyre was installed more quickly than I had thought. Overall a very good service.

Awful customer service and ridiculous charges for cancelling membership. Avoid!

I expected a professional service from Halfords, especially considering the price, but unfortunately my experience was very disappointing.

The engineer was supposed to call before arriving, but never did.

When he arrived, the music from his van was so loud that I could barely hear myself think. Throughout the battery installation, he spent a lot of time talking on his mobile phone instead of focusing on the job.

I asked if he could reinstall my battery disconnect device that was fitted to my old battery to help prevent battery drain. He refused and simply said they don't do that. When I explained that my battery could end up flat again without it, his response was, "That's not my problem. If it happens, we'll send another engineer."

I also had to ask him to register/program the new AGM battery. He initially questioned whether my car even had Start/Stop despite fitting an AGM battery. Only after I insisted did he carry out the battery registration.

To make matters worse, he then told me not to start the car for four hours, which I later discovered appears to be incorrect advice.

Overall, the technician's attitude was unprofessional, communication was poor, and the service fell well below the standard I expected. I paid over £220 for this service and expected much better.

I first paid for a tyre that was to arrive and be fitted 2 days ago. The person who made the appointment put the address that I was at in incorrectly, the mobile number I gave them was also wrong ( I don't have a landline they had written one down ), also my name was completely wrong.. and so obviously no one arrived to fit my tyre.
(Not the fitters faults who would eventually arrive 2 days later after another call I made to try and sort it all out - as they were given the wrong details !!!I).
I was told basically it was my problem. I was very tearful as it had cost me nearly £90 for precisely nothing. They would not help me.
After insisting that they check, and then would see that they had my card details for the payment ), and didn't that seem strange in itself. I was finally given another date... todays date day (Sunday ) the 28.06.2026 and a time of between 12-4pm for someone to arrive.
Next thing I knew on the' track job' that I was sent by email, the job of fitting my tyre was ' in progress'.
This was just after 11:00 today. It was happening all over again. No one was here. Then I checked again and it said ' job complete' ?????
No it wasn't, No one had turned up. It was also earlier than I had been told it was going to be today (12-4pm), which was going to cause further problems if I needed to speak to someone.. Did I wait until 4pm when I would be guaranteed no response as it was a Sunday??
I decided to go outside and I took photographs to show that no one was there, or that the job had been completed for evidence that this was not the case. The photographs show the times.

I then decided to call Customer Service, and ignore completely the mobile fitting number because of their attitude . I explained the situation to a young man who answered the call at their customer call centre. He was fantastic !!! It was not actually his job to deal with my problem. He kindly spoke to his manager, organised someone to definitely come out, and I was told it would be at the latest 12:20pm today. If there was any problem I was to get back in touch. He emailed me everything I needed along with a case number of complaint. He was exemplary - I couldn't fault him, he was determined to sort it out for me, as he could tell I was distressed as I was away from the address where I live.
As no one had arrived by 2pm, I left very briefly to seek help, as time was running out for any help as it is a Sunday !!!
Whilst about to have a tyre fitted elsewhere, I received a call to say they were at the house which I had just left and was caring for some pets.
I managed to return within the 10 minutes agreed and two Halford fitters were there.
The fitters had been made to come from quite a distance( approximately 1 hour and 20 mins away ), to disrupt their route to replace my tyre. They were great, very professional, and had been sent the other day to the wrong address. It was NOT their fault !!!
They also were very kind and I have no complaints there.

In a nutshell. The service on the phone from Halfords mobile team was the worst you could imagine. They were incapable of passing on the correct address, name or phone number of me onto the tyre fitters.

If it hadn't been for Daiyaan at Customer Services, who passed the information on to his manager, at Customer Services to make CERTAIN someone would be here today. I would STILL be waiting !!!

Thank you to the two tyre fitters !!

If you are looking at this review before ordering from Halfords mobile Tyre Fitting please do not put yourself through it. Customer service centre is based in Cape town and have no way to resolve or deal with anything. complaints take 5-7 working days to even be looked at and it takes them over a week to refund your money. I have now had two failed appointments to replace 4 tyres. i thought it would be easier to have them come to me and fit them. I will not waste my time with this again. 1st appointment they brought the wrong tyres from the warehouse. second appointment 4 days later cancelled 20minutes before the end of the time slot due to sickness. You have to put all the effort in to rebooking the process no assistance from the person calling to cancel. Now cancelled and booked in to a proper service somewhere else.

Minus 10 for these clowns.
Booked and paid for home battery fitting.
Acknowledged and money taken
confirmed in email.
the conflicting texts/emails confusing but not cancelling order.
check progress and said all was on schedule.
they tied to contact me at 6.30am and complains I was not available.
gave me a number to call but no one to talk to and my situation was not on the list of choices.
Phoned did get hold of someone, after they cut me off the first time.
She said appointment cancelled . Why did they not inform me? Still showing was going ahead.
rescheduled Sunday, Why not Saturday?
Holiday £700. now have to cancelled. Solicitors on the case.

I'd give it zero if I could and wish I'd have checked here beforehand! Slot between 8 and 12. Perfect as I'm going to airport this afternoon. Still not here 30 minutes later and customer service advised her 50 minutes away!!! No communication from driver!!!

Easy to book appointment, Very good communication, Benjy, the mobile technician called to let me know he would be arriving within the hour and actually arrived well before. Was pleasant and courteous. Installed the new battery with the minimum of fuss and checked that there were no problems.

Bought a Rovelo Tyre from Halfords Mobile fitting. After one month had to buy another tyre. The people were helpful enough and have always been friendly, but don't think a new tyre should be unrepairable after one month. Not happy

I had a battery replaced at the store, however the person fitting it failed to correctly tighten a secondary connector that powered the car’s electrical system resulting in subsequent intermittent electrical issues.

Complete waste of time, waited 4 days for the tyre fitter to then be told they didn't have the tyre. No effort made to find me another or try and solve the problem somehow. Now it's too late to find a mobile tyre fitter before I go back to work and I can't take the car anywhere. Wouldn't ever consider using them again.

Ordered replacement tyre on Thursday booked for 1600 to 1800 on the Monday
Friday morning got a phone call saying the tyre I had ordered wouldn’t be available till Tuesday so upgraded tyre as it could be done sooner was told it could be done the next day ( Saturday) so booked for 1400 to 1600 on the Saturday.
Saturday arrived with email saying it’s the day it’s going to happen but the time on the email was incorrect rang to see what was going on to be told it was still booked for Monday complaint was escalated. Monday arrived no text or email so rang to confirm yes someone would be there at 1626. At 15:30 I had a call from Martin saying he had finished his work prior to me could he come now which to me was good news he arrived and was very professional in his attitude however he did not have my tyre but he was straight on the phone organising a tyre went and fetched it then fitted it the only good part of this sorry tale.
Today I received an email about my complaint and as I had the tyre fitted on the Monday they were going to do diddly squat about it

What a joke !! . Had to get a fitting check to see if it could be fitted to my caddy maxi campervan . Well the guy that came out well to say he didn't know his ass from his elbow would be an understatement. I had had a camera before but had failed . A friend of mine had wired it up but I had run the cable from front to the back he just connected it up he is very busy at the moment so got halfords involved WHAT A MISSTAKE . So I removed the cable and rolled it up and left it in the back of the van but didn't remove it from the rear light . Then this joker said Its a no I'm afraid as it's a camper van and as a company I have to hide the cable and as it's a camper I can't do it and this was after I had just told him . I a carpenter by trade ran the cable to the back myself then it was not at all a difficult job at all . But then he said yet again as a company I have to hide the cable . I don't know if this guy has always been thick or just practiced really really hard . Would have given no star if I had the option !!!!!!!!

Two days ago I had to return my vehicle to a well-known main dealership for warranty work on a Lane Assist feature. In the process they felt obliged to disconnect the Nextbase GW322 dashcam (dc) previously purchased from and installed by Halfords in Friern Barnet. It was only the following morning after the warranty work that I became aware of loose wires hanging next to the now non-working dc.

In two return visits on the same day, the dealership technicians couldn't restore normal service. [I was also informed - upon enquiry about their need - that while in their workshop it was necessary to disconnect the device for compliance under GDPR regulations.] Their staff advised me to return to the original installer (Halfords) to resolve the problem. They did at least volunteer to fund any costs incurred.

Happily for me - and without prior booking - a Halfords technician was available within half an hour of my arrival. In probably less than 10 seconds he identified the fault: the dealership technicians had simply failed to reconnect the dc to the OBD located under the dashboard.

In addition to the restoration of the dc - all gratis - I was happily given a masterclass update in the dc's various functions by Kish, my dc expert. Full marks to all the Friern Barnet team. That's customer service.

I'd first like to say that Halfords the store, it's products, staff and it's in-store fitting is first class. However they have let me down badly with their mobile fitting service.

I booked in a dash cam fitting at my home for front and rear cameras. I was going to upgrade from what Halfords fitted in-store a few years ago.

The fitting price has doubled since the last time but the service has drastically gone downhill.

The technician took one look at my vehicle from the outside and sucked his breath in and said ooooh before even looking inside.

Then the excuses started why he couldn't do the job, not enough time, old cable won't come out easily, the cable isn't long enough. Every solution I presented was shut down.

So I phoned up and got the fitting rescheduled for 4 days later as that was the quickest they could fit me in. Come the morning of my fitting I got a call saying the technician had phoned in sick and when I phoned later was told he had quit the job that morning.

I've had to postpone my van being converted to a camper twice now, they were expecting to start it three days ago.

Halfords asked me if I would like to book a third time and I declined because I can't keep putting off the camper firm who are waiting for my van.

Also I have lost my £10 voucher I used to buy the dash cam and fitting. They have processed a refund minus my Motoring Club voucher.

Very unhappy and won't be using the mobile service again. I will stick to in-store, much better service.

AVOID AVOID AVOID - I wouldn't even be giving 1 star. Took my car in for a deep DPF clean, the car has come out worse than it went in! They have also put my milage as 67000 when my milage is 90,020 and it just so happens to not be covered under warranty once it's done 24,000 miles since the DPF Clean. I was also not given the diagnostics included in the clean so they didn't make note of the soot levels before or after the clean and it was stated that I would get this information. I had the soot levels read before I handed it to them for the clean and funny enough when it had come back they were the same..... plus they promise they drove it for 20 minutes but they must have been going 2mph as they only covered 0.5 of a mile..... They have now locked out the Regen function on my car so now I have to pay £499 for a specialist company, who have informed me not to drive the vehicle as it will cause engine damage. I gave the garage the benefit of the doubt and contact them to ask them to change the mileage to the true amount. When asking them about the diagnostics they said that the DPF was fine and clear - not realising I got this checked on my way home. I proceeded to ask them for the diagnostics that were promised and the change of mileage on my invoice..... yet to receive the email from them. They also said they didn't take diagnostics and they aren't sure what they were or are. They just stated it's fine and clear.

So, I call Halfords to discuss, having confidence that they would resolve this ASAP due to the fact that I cannot drive my car. But this was not the case they told me to wait 7 days (would not even refund me straight away!). After spending 2 hours on the phone they agreed they would call me back tomorrow. So currently awaiting a call back and money back.

They have been awful, I have never known such bad customer service in my life. I also mentioned that I have a 3hr commute to and from work everyday and that my father in law is severely ill in hospital (who I now cannot visit, due to the fact if I move my car it will damage my engine). Halfords you are a disgrace and so is your garage (National Tyres and Autocare, Telford, TF1 5AQ)

Booked an appointment for between 8 and 12. No one turned up. Called customer service and was told the person was running late. Still no one turned up. Called again and was told the technician had turned up but no one was in. Ring door bell says otherwise and he had apparently turned up before we had called asking where he was the first time.Tracking shows nothing has happened all day. Asked to speak to a manager but was told there is only one manager and he had just gone for his 1 hour break. Laughable at best. While holding on the phone then get a text and email saying we couldn't reach you. What a joke. So for all Halfords mess they want to charge a £40 cancellation fee. No call back from the manager and have tried ringing back but no answer. My advice is to not use their mobile fitting service. You will regret it. Customer service is non existent and they can't get their stories straight.

This service is a scam. Broke my wheel nut. Refused to take responsibility. I booked their wheel nut removal service. They still couldn’t remove the wheel nuts and refused to refund for the service they couldn’t complete. Bought 4 tyres from them and then spent over a £150 to get the locking wheel nuts sorted. The escalation are just ignoring emails now and not helpful. The £150 isn’t going to take me down but the service was awful. Will be reporting them to motoring ombudsman and taking them to small claims court.

Unfortunately do not use Halfords Mobile most of the mechanics are not trained and honestly not fit to do the job. One came to replace my battery he broke the ecu mount and battery casing , blew fuses etc then said sorry about that . Another mechanic from Halfords came out and criticised what the other one had done however car was locked in eco due to fuses . His manager was meant to call me back never has . Just avoid Halfords mobile, unfortunately managers do not care either

Danny came out to put a new tyre on my car on 14th May. He showed me where the alloy had buckled and provided me with the information so that I could purchase a new one. I let him know when it had been delivered and learnt that he was having a few days off over at bank holiday weekend. He arranged with his boss that somebody would come out at the weekend to fit the new alloy. While he was away, he contacted me to ask if this happened. It hadn’t and he followed this up by arranging for Darren to come next day and fit the new alloy. Darren came at the end of a very long working day and completed the job so I was no longer housebound. I have mobility difficulties and it is impossible for me to leave the house except in my car.
I was so very very impressed by the attention and help Danny and Darren showed me. The fact that Danny should take time during his days off to follow up speaks volumes for the customer care Halfords provides.They were very sensitive to my needs and such lovely men. A real credit to Halfords. Thank you, Halfords.