Since my earlier review in June of this year which was extremely complimentary, despite numerous attempts, I have failed to get Gutter Guys to return to my house to fix a length of gutter which they... Mehr ansehen
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Das sagen Bewerter
Had David attend yesterday to my in-laws home - Very happy with all round service - clean and tidy finish - would highly recommend- made appointment on phone - had call to say when he would atten... Mehr ansehen
Unternehmen hat geantwortet
The engineer that visited us was very thorough.He explained what he was doing and why. He told us the cost of the work before he started so we had no nasty surprises and he was always polite and patie... Mehr ansehen
Unternehmen hat geantwortet
Engineer was respectful to myself and my property. He explained in detail what needed done with the guttering and how he could help. He provided a reasonable quote prior to completing the work require... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Gutter Guys are available to work on any project no matter how large or small. We will tackle large cleaning projects and property maintenance jobs and also give the same amount of thought and time to dealing with smaller tasks. If you own a B&B or a small shop, we can help you make the most of your business by creating an image that will encourage new and old clients to visit. Homes that are well looked after will always retain and increase their value so why not take a look at the full list of property maintenance services we can deliver. All of our Gutter Guys are trained and they have full insurance cover to work on any building.
Kontaktinformationen
Vereinigtes Königreich
- 0800 197 8322
- customerservice@gutterspecialists.co.uk
- www.gutterspecialists.co.uk
4.4
Hervorragend
118 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 60 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Was quoted £150 to clean out my…
Was quoted £150 to clean out my gutters. One man arrived but decided quote was too small. Changed quote to £500 so I cancelled!
17. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Gutter Guys
Dear John,
We sincerely apologize for the inconvenience and frustration you experienced with our service.
Please contact our customer service team at your earliest convenience so we can make this right.
Please contact us on 0300 373 0726.
Thank you for bringing this to our attention.
Sincerely,
Gutter Guys
Blocked gutters
My gutters were full of leaves causing rain Walter to leak out on to my garage roof creating lots of noise.. I contacted gutter guys as a neighbour had recommended them after they also had some gutter problems fixed by the same company. My gutters are now clean and working correctly. The job was done in very good time with no mess and no fuss and for a fair price. I will definitely use them in the future. Many thanks
4. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Gutter Guys
Dear Sir,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
GutterGuys
Great service from these guys and the…
Great service from these guys and the price was amazing excellent jobs done
4. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Gutter Guys
Dear Sir,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
GutterGuys
Great service
Would highly recommend! Got booked in same day and had my gutters cleaned same day aswell as getting a good price for them.
29. November 2024
Bewertung ohne vorherige Einladung
Antwort von Gutter Guys
Dear Madam,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
GutterGuys
Exceptional
I have used gutter guys on a few occasions and I would recommend 100%. Dale who came to fit some gutters for me was amazing. Really friendly and provided updates throughout.. the communication with this company is exceptional 👌 thank you so much
27. November 2024
Bewertung ohne vorherige Einladung
Antwort von Gutter Guys
Dear Madam,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
GutterGuys
I have used this company before
I have used this company before. David was very helpful & explained everything that he needed to do also he left no mess. He also answered my questions regarding the gutters although it was not for the work to be done on the day. I will certainly use the company again as from the first call until the work was completed I had no problems. Thanks to all at Gutter specialists.
2. September 2024
Bewertung ohne vorherige Einladung
Antwort von Gutter Guys
Dear Madam,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
GutterGuys
Dale turned up on time was very polite…
Dale turned up on time was very polite and very professional.cleaned gutters and tides up great job done would definitely recommend thank you.
25. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Gutter Guys
Dear Ms Bruce,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Gutter Guys
June 2024 Burton on Trent
June 2024 Burton on Trent, not a reliable company no show 1st appointment, no show 2nd appointment no show 3rd appointment don't waste your time.
8. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Gutter Guys
Dear Barbara,
We sincerely apologize for the inconvenience and frustration you experienced with our service. We understand how important your time is, and we are genuinely sorry for the repeated missed appointments. This is not the standard of service we strive to provide, and we are taking immediate steps to address this issue to ensure it does not happen again.
Please contact our customer service team at your earliest convenience so we can make this right. We value your feedback and are committed to improving our service.
Thank you for bringing this to our attention.
Sincerely,
The Gutter Guys Team
So pleased I hired The Gutter Guys
So pleased I hired The Gutter Guys. From the surveyor who was professional and informative and came out to price a leaking gutter to a prompt repair date the next week. Caitlin from admin was very thorough and kept me informed every step of the way to Dale the gutter repair man who explained all that was happening and even did a water test for me to witness. Excellent, polite, professional and I would definitely use their services should I need anything new.
30. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Gutter Guys
Dear Catherine,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
A thoroughly unreliable company.Have…
A thoroughly unreliable company.Have failed to honour appointment to repair guttering on two occasions.Have contacted alternative company who will visit this Friday.
6. März 2024
Bewertung ohne vorherige Einladung
Antwort von Gutter Guys
Dear Lightwood,
We sincerely apologize for the inconvenience and frustration you experienced with our service. We understand how important your time is, and we are genuinely sorry for the missed appointment.
Please contact our customer service team at your earliest convenience so we can make this right.
Please contact us on 0300 373 0726.
Thank you for bringing this to our attention.
Sincerely,
The Gutter Guys Team
Don’t waste your time
This company wasted my time. I called about gutter repairs in Wakefield as the website refers to same day service. I was offered an appointment a week in advance & when I said this was too late, was told they would come on Monday, 5 days away. I agreed to this. On Monday they called to reschedule to Thursday & then didn’t turn up or call on Thursday.
22. Februar 2024
Antwort von Gutter Guys
Dear AlveyLA,
We sincerely apologize for the frustration and inconvenience caused by the scheduling issues you encountered with our service. Your experience is not reflective of the level of reliability and service we aim to provide to our customers.
We understand the importance of timely service and the inconvenience caused by rescheduling. We are currently reviewing our scheduling processes to ensure situations like this do not occur in the future.
If you are still in need of gutter repairs or have any further concerns, we would like to make things right for you. Please contact us directly at customerservice@aerial-install.co.uk, and we will prioritize your request to ensure prompt resolution.
Once again, we apologize for falling short of your expectations and thank you for bringing this matter to our attention.
Best regards,
Customer Service Team, Gutter Guys
Excellent service from start to finish
Excellent service from start to finish. Had a problem with my gutters, contacted them via the web. I was contacted by the administrator straight away (thank you Caitlin). I was given a date. The specialist arrived this morning, he was punctual, polite and professional. He listened to what I had to tell him, checked out my gutters and then explained what he was going to do. He got straight on with it and finished the job quickly and professionally. I would highly recommend the Gutter Guys. Thank you for providing an excellent service.
14. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Gutter Guys
Dear Anon,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Kept me informed when they would…
Kept me informed when they would arrive. Worked diligently once instructed. Sent me photos of what they had done.
Would highly recommend this company.
27. November 2023
Bewertung ohne vorherige Einladung
Outstanding service from start to…
Outstanding service from start to finish . Had my fascia , soffits and gutters done recently. Couldn’t recommend highly enough . Spotless service
23. Oktober 2023
Bewertung ohne vorherige Einladung
Hi I'm Dan I phoned butter guys…
Hi I'm Dan I phoned gutter guys ,because I had a damaged down pipe ,felt very lucky they fitted me in the same day ,very professional service ,very polite thank you gutter guys
25. September 2023
Bewertung ohne vorherige Einladung
happy with work done
happy with work done, speedy cheers guys
10. August 2023
Bewertung ohne vorherige Einladung
The storm damaged my gutters and was…
The storm damaged my gutters and was causing a lot of issues at home. Happy to say everything is back to normal thanks to these guys Definitely recommend
23. August 2023
Bewertung ohne vorherige Einladung
A waste of time
Never bothered showing up, nor let me know they wouldn’t be coming. You need to keep a whole day free as the engineer is meant to phone in the morning of the day they’ll be coming to let you know what time they’ll be with you. They were meant to be calling me between 8-9am but I didn’t hear from them. I contacted Gutter Guys to find out what was happening, and was told the engineer was ill and wouldn’t be coming. They then booked me in for another day. Again, I was meant to be called between 8 and 9am to be told what time they’d be with me. And again, I heard nothing at all. Really unprofessional to not even let you know they can’t keep your appointment. Certainly would not try and use again. Just a waste of time.
15. August 2023
Antwort von Gutter Guys
Thank you for taking the time to share your experience. We're sorry to hear that your experience with us wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.
We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly at customerservice@aerial-install.co.uk so we can discuss your experience further.
Excellent Service for a Fair Price
I am very happy with the service I received. We had some rendering done on our chimney by another company last year who didn't clean up properly after they had finished. Some time later we noticed that the gutters weren't draining properly, causing over spill and potential damp. I called Gutter Guys who arranged an engineer to come out next day. The engineer, Dave was very thorough. He noticed that some of the rendering had blocked the T-junction leading to the down pipe and suggested replacing the part which he did quickly and for a fair price. This fixed the problem.
He also took the time to show me pictures of the work and explain what he had done.
Overall I am very happy with the service and work carried out and thought the price was reasonable. If we need any work done in future I will be sure to call Gutter Guys
21. Juni 2023
Bewertung ohne vorherige Einladung
Excellent service start too Finnish
Excellent service start too Finnish, great communication and easy to book an engineer. Very fast service the guys came out the same day and were highly competent very clean and tidy and had my issue sorted within an hour. In this day and age it's hard to find a company with service this good. Plumbers take note!
24. Juni 2023
Bewertung ohne vorherige Einladung
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