Greggmaurice Bewertungen 

I gave one star due to appalling customer care, there is no professionalism at all. The staff that answered on arrival was not truthful, I paid £15 for drop off and pick up which was only added after initial payment. I ended up taking Uber that costs £32 to go to the site and collected my car having waited for an hour. The staff ignored my calls and texts. Please look out for this car park and use alternative space who delivers on their promise. These bunch of men do not care at all.

Only gave it one star because I couldn’t give it zero totally unprofessional arrived on the first day nobody on site knew what they were doing waited about 40min for pick to airport on the way back called when we landed waited over 2 hrs for pick up nobody turned up eventually the offered to drop the car at the airport which cost me the airport drop off costs and additional pick up costs they also charged for airport drop off staff also very rude on the phone I would urge anybody to give this company a very wide birth

They come up as Easy Park and Ride LHR so you won’t find reviews on Google.
The “parking” is nothing more than the backyard of a house, with cars crammed in wherever possible, making maximum use of every tiny bit of space.
After a 15-hour journey (from waking up to arriving at Heathrow), with a 6-year-old child with us, we had to wait 1 hour and 10 minutes for someone to finally come and pick us up, despite making three follow-up phone calls. The driver barely apologised and continued talking and joking on the phone with someone. I had to load the luggage myself without any help, and we even had to ask him to open the van’s rear door because he was too busy laughing on the phone.
We set off in this little van, which absolutely reeked of sweaty armpits, and instead of heading to the car park, we went to pick up another family from Terminal 3. They had also been waiting for more than 1½ hours (we asked them out of curiosity).
We then set off again, only for the van to stall twice while we were driving, putting us at risk of an accident.
When we finally arrived at the car park, they returned our car completely covered in dust, bird droppings and tree seeds. So, on top of an already appalling service, I also had to pay for the car to be washed.
By far the worst service I have ever experienced.

AVOID. DO NOT USE, DAMAGED OUR CAR.

Firstly, had to wait an hour for the transfer, when it came we were stuck on it for an hour with another family with young children. They did not care about the fact we had to wait so long, with no explanation as to why.

When we eventually got back to the car park, the car was not ready for us to leave, it was blocked in by 3 cars.

After waiting 30 minutes to find our keys that they couldn’t find, we eventually managed to have our car back. When we checked over our car, we had noticed it had been driven and damaged. The car was also parked on extreme over grown grass/weeds/mud. It wasn’t minor damage, it was black/brown marks all over the back left bumper.

When we asked the transfer driver about it, he rang someone and gave us a number to contact and they would sort it. After a day of long travelling, layovers, and then a 4 hour drive home. We thought we would sort it the next day as we had a number to contact.

We then messaged the company, did we have a reply? NO. After multiple messages they did not reply, and ignored every single message. A year on, they still have not gotten back.

They do not care whatsoever about your car, I’m not the first to write something about this. Do not park your car here, we had evidence of the car when we left it, and when we arrived back.

What they state on their website is not the service you get. Avoid or get your car driven and damaged. Would definitely pay more for parking that’s guaranteed my car to be back in the same way it was left.

They scratched my car bumper badly. Unfortunately, I haven't checked my car after 15 hours flight and it never happened before with other places. They would probably deny it anyway. The only benefit was it's outside ULEZ if you have an older car, but the repair will cost more now. They would probably scratch a 50k car as well. In this case, I cannot recommend this place. If anything happens in a good way then I'm happy to change my feedback.

Absolute scum of the earth. Told i must pay an extra 15 pound for an airport transfer when it was included in the price. That was each way as well. When I refused, they literally threatened me with violence and damage to my car. Do not use

Very disappointing experience. My car was damaged while using this parking service, and my dashcam was also found unplugged. Despite repeated calls and emails, I have received no proper response or assistance. The matter is now with my insurer and the police. I would not recommend this service.

Waited 80 minutes to be collected and then found they had lost my car keys. After a couple of hours in their grotty office while they searched through all the keys I demanded overnight accommodation. They had to get a locksmith out to make a new key. Awful end to my holiday.

AVOID THIS COMPANY AT ALL COSTS!!
1. Rude staff.
2. Difficult to understand.
3. Dirty transit vehicles.
4. Third-world service in the UK.

Very very bad service late all the time and a big scam DO NOT TRUST THEM WITH YOUR CAR. They use the car for personal business.

We didn't read the reviews.... What fools, what a mistake. If this company cares about it's brand name then they need to act. Awful service, awful communication, and to top it off, after taking the car to the location they advised and paying the initial parking, we come home to an additional £100 fine as they took treble the time they advised to collect car. Gregg Maurice, you should be ashamed at what people are saying about you and your business in these reviews. People - stay away from these scammers.

Don't use this company! We waited 1 hour 30 minutes to be collected from Heathrow after our flight landed.
We were told to get a coffee because the driver was busy, and that they don't guarantee a waiting time for pick up.
Terrible service!

These guys are a bunch of cowboys! The service on the way out was acceptable, but as they didn't have a minibus available, we were dropped off in our own car, which he drove like a bandit, driving over the speed bumps at speed. God knows how they treated the car whilst we weren't looking?! On our return, we were made to wait 50mins, despite being told 30 minutes and multiple calls. We could barely understand what he was saying and he was very indifferent. There was no apology or explanation when he finally arrived. Their minibus was in bad repair and the engine sounded awful, we did check, they do have a MOT..... Our car was parked virtually in a hedge, the door has scratches on it from the hedge. The company and the people we interacted with, don't fill us with confidence. We would NOT recommend this company to anyone, stay well clear of them!

Booked under Premium Park & Ride although the entry sign said Gregg Maurice. As soon as I arrived my heart sank. Site office is a run down wooden shed and "car park" looks like an abandoned bomb site with no parking bays or structure of any sort, cars abandoned everywhere. We were then stung for £15 for airport transfer fees. Transfer bus is a knackered old transit van, they had too many in the bus so told woman to hold her toddler on her lap with no seat belt (some of which didn't appear to work anyway). I spent the whole holiday worrying what state i would find the car upon return especially as our app showed it was unlocked the whole time despite us ringing to request it be locked. Upon return we discovered it had been parked outside the security gates behind another car . It took them ages to move this car and when my wife complained the driver was extremely aggressive and shouting at her. Despite this, compared with other reviews i have read on Trustpilot, we got off very likely. They are an absolute disgrace and so is this comparison website for allowing them to feature on their portal. I will never use this car park company (or this comparison website) ever again. I see on the comparison website they have a customer satisfaction score of 4.9 out of 5 (although what that is based on i have no idea) yet on Trustpilot it is 1.2 with a litany of appalling customer encounters) Note, based on reviews i have subsequently read and my own suspicions they appear to change the name regularly, be very careful !! the address of the "car par" is on Horton Road, SL3 9NU. I will be contacting Windsor & Maidenhead Trading Standards to report the company and this comparison website

Please save yourself the stress and do not book this car park.

Upon arrival, we were hit with an unadvertised £15 hidden charge to get to and from their car park to the airport, which the staff aggressively demanded be paid in cash.

When I challenged this unexpected fee, the situation escalated. One of the men there became aggressive, ordered me to remove my bags from the minibus, and threatened to strand us right before our flight.

Because we were completely trapped by time constraints, we had no choice but to comply.

When I took a photograph of the aggressive staff member to file a formal complaint upon my return, he intimidated me and told me to open my phone, delete the photo, and remove it from the "trash" folder while he watched.

The only reason we got into the vehicle was to ensure we made our flight.

To make matters worse, upon returning to the UK, we were left waiting at the airport for over an hour for our collection. I phoned the number four times during the wait and I was told each time that the driver was less than 10 minutes away.

This company uses intimidation tactics, cash demands, and absolutely awful customer service.

Avoid them at all costs for your own safety and peace of mind.

We used Gregg Maurice many times but the last 2 experiences were shocking, this trip we opted for a meet and greet at T5 on arrival to my horror it was one of Gregg Maurice’s drivers I couldn’t believe it I told him we had vowed to never use them again the guy was apologetic and said they wouldn’t let us down again …just arrived back today a Déjà vu 1hour 20 minutes waiting being told they would call back no call back 5 c calls later it’s on its way 7/8 minutes which turns into 30 minutes out car was filthy thick dust and covered in bird mess then I discovered my 2 x pound coins had gone (for trollies) then we have another pot in the centre armrest with 1 and 2 pound coins and 50p all gone they didn’t seem to need the 2p and 5p they left. Try clearly had a good rummage as I work for the NHS and face masks that were under the passenger seat were in the footwell

I would strongly advise anyone to AVOID this airport parking company.

On arrival, we pulled into what looked more like a crowded storage yard than a secure airport parking facility, with cars crammed together everywhere. There was nobody there to meet us apart from a clearly stressed and anxious family standing with their luggage, looking completely lost.

Eventually, a member of staff, arrived, but there was absolutely no friendly welcome. We were then told we had to pay an additional £15 for the transfer to the airport – a charge that was never mentioned when we made the booking. A minibus eventually arrived to take us, along with the other family who had already been waiting some time. There was no assistance with loading luggage, and the seatbelt on my seat didn't even work.

Unfortunately, things only got worse when we returned to the UK.

When we landed, we couldn't initially get hold of anyone using the contact number provided. Once we finally reached someone, we were told they would be with us in 10 minutes. We ended up waiting around 25 minutes before the minibus arrived.

During the journey back, another family told us they had received a notification from their Tesla app while they were on holiday in Athens showing that their car had been driven around 70 miles. They said they had spent their entire holiday worrying about what was happening to their vehicle.

When we arrived back at the parking site late at night, there was again no help with luggage. The driver simply disappeared without telling us where he was going or where our car was. As two young women standing in a dark yard, we felt extremely unsafe. Thankfully, the other family stayed with us.

A different member of staff then appeared and handed us the keys to a Ford—which wasn't our car and wasn't even the same make. He then disappeared again before eventually telling us we would have to drive to another location to collect our actual vehicle. We were left waiting in the dark for another 5–10 minutes before they finally returned.

To make matters worse, we found scratches on our car door that definitely weren't there before we left it with them.

From start to finish, the experience was disorganised, unprofessional and left us feeling unsafe. Hidden charges, long waits, poor communication, faulty transport, no customer service, being given the wrong car keys and damage to our vehicle are simply unacceptable.

Avoid this company at all costs.

We booked with another company and it seemed this company was hiding behind that. We arrived to the location and when we saw it was a different name instantly searched it and were completely panicked by the other reviews. They lived up to these reviews, we were waiting in the car park with another family who had booked their transfer for half an hour before ours. We were all waiting around for a while saying the bus was coming to pick us up, when it arrived we observed with the other family there wouldn’t be enough room and both of us were at risk of missing our flight so they proposed that the other family go in the van and my partner drive himself, me and this random guy to the airport and the guy would drive the car back. We then sat in the car and considering there is a minivan service we are not convinced he was insured to be driving our car around we asked and he said yes but we’re still a bit uncertain of this. Upon arriving at the airport we were told we had to pay the drop off fee on top of driving ourselves to the airport, we were then charged this same fee on the way back which we thought was crazy considering we had already paid for a service from them. The minibus that was provided didn’t have a seatbelt that worked for me at all and considering the driver started road raging less than 2 minutes in, that didn’t make me feel the safest either. The mileage of the car is up by nearly 30 now we have it back and the airport is under 4 miles away. We will be keeping an eye out for tickets as I have seen in other reviews people had been receiving speeding and bus tickets. However, purely for the stress of wondering if my partners car had been damaged or he would get any fines id strongly suggest just using the proper airport service and not trust these guys at all.

At drop off we waited 1/2 for our transfer and over an hour wait at pick up, when I called they didn’t answer the phone.
They charged an ‘airport tax’ on arrival at their car park. Nothing in the small print about the extra charge. If you refuse they won’t take you to the airport.
My car had 3/4 tank of fuel at drop off and was returned with just under 1/2 tank. It had been driven whilst I was away.
Terrible company, do not use them.

Avoid at all costs. They don’t respond to your messages, when they pick up you can barely hear them and after waiting 30mins to be collected we went to another terminal to pick up other guests where I spent another 30mins. Pay the premium and park at Heathrow. Oh and you’ll be told about the £15 drop off fee AFTER you make the booking.