I was in store to collect a parcel that UPS had dropped off there, then I got distracted and started looking around! I was served by three different members of staff, all of whom were friendly, courte... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Staff very friendly and helpful. Great choice of products, prices good for Go outdoors Card holders. Online needs tweeted, online saying card expired when it wasn't. Checked in store and was told it... Mehr ansehen
Unternehmen hat geantwortet
It is a nice big shop with gear for different outdoor activities. It is always nice to just browse the shelves and it's very likely that one will find something needed or a good present, especially on... Mehr ansehen
Unternehmen hat geantwortet
I was assisted by Alice this afternoon and would like to sing her praises! She could not have been more helpful, reaching down different jackets for me to try on and giving advice about different bran... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über GO Outdoors - Edinburgh
Vom Unternehmen geschrieben
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Vom Unternehmen geschrieben
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktinformationen
Unit D, 65 West Harbour Road, EH5 1PW, Edinburgh, Vereinigtes Königreich
- 01313 706885
4.8
Hervorragend
2917 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Stuart was very helpful and…
Stuart was very helpful and knowledgeable when looking to get our little one a new bike. Would definitely recommend going to get advice and sizing.
10. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Edinburgh
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Antwort von GO Outdoors - Edinburgh
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
michael was just great
4. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Edinburgh
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
The help I received from Michael was amazing!
I was looking for hiking boots and Michael was very helpful and patient bringing different variety’s of boots for me to try and even had his own recommendations…. He also showed me some hints and tips about tying the boots up better and showed me how to correctly use the ramps in the showroom to check the movement of my feet in the boots.
Great experience! Michael’s knowledge was invaluable!
6. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Edinburgh
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Found everything we needed
Friendly and helpful checkout service from Jane.
30. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Edinburgh
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Found everything I wanted quickly and…
Found everything I wanted quickly and was given good advice
5. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Edinburgh
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Great service
Michael was excellent. He listened carefully to our questions and then advised us on the best walking boots to meet our needs. Michael was courteous and clearly knowledgeable.
4. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Edinburgh
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Michael was incredible
I went in for boots for work and Michael was fantastic. He helped me pick out some new laces and showed me how to lace my boots correctly.
2. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Edinburgh
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Cora was great
Cora was great. I wanted a Rab coat & she was super patient as she needed to keep unlocking & re locking the coats. I took ages & she kept smiling! I wish I could have browsed without needing her assistance but I understand why there is a need for added security
27. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Edinburgh
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Superb service from Stuart helping my…
Superb service from Stuart helping my son buy walking/hiking boots.
Had a great laugh together with professional fitting advice. Felt we were being advised rather than being sold to... great experience and would definitely recommend. Thanks too to Jane on the till who made sure we had the correct footwear in the box!
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Edinburgh
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Good service
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Edinburgh
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Customer service nil
I went into the changing room to try on waterproof trousers. I obviously had to remove my shoes. Once done I realised that the carpet in the changing room was soaking wet.
When I complained to the group of 3 staff members who were standing round , they simply said that the building next door had a water problem and it was coming from there.
No apologies or concerns that I had wet feet and had to drive home like that. Edinburgh store Customer service NIL.
6. November 2025
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Edinburgh
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Fantastic service from MichaELF today…
Fantastic service from MichaELF today in store. He was attentive and pleasant throught and helped me price match an item, which was great value for money. He was in the Xmas Spirit, cheering people up with his outfit too. Great GO Outdoors ambassador!
21. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Edinburgh
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
MickELF was friendly
MickELF was friendly, helpful and knowledgeable. A pleasure to interact with. The elf costume was pretty good too.
21. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Edinburgh
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Pleasant Experience
Sale was on, so bought some bargains! Jane on the ceck out was extremely helpful and friendly.
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Edinburgh
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Reserved online
Reserved online, prompt availability at the pick-up point & great customer service at the till point (thanks to Jane).
18. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Edinburgh
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Very knowledgeable staff …
Very knowledgeable staff who were helpful and friendly
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Edinburgh
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Superb service
Great members bargains today and outstanding service from Jane , a credit to the company.
11. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Edinburgh
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Must visit
Jane was very helpful and friendly would highly recommend has a selection of everything for your next adventure
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Edinburgh
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
A big shout out to Nathan from GO…
A big shout out to Nathan from GO Outdoors Granton for excellent customer service. I bought my granddaughter a bicycle from a charity shop which needed to have an inner tube replaced. The regular Bike Repair Person wasn’t in and I mentioned that my granddaughter was coming to visit. Nathan came to the rescue and offered to fit an inner tube for me. I feel he went above and beyond to help. Well done Nathan, I hope you receive some recognition for your great customer service from GO Outdoors 😊
30. November 2025
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Edinburgh
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
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