GolfNow Bewertungen 1’418

I recently tried to book a tee time at Heritage Palms and experienced multiple system errors that prevented the reservation from going through. Despite the failed booking, my card was charged five times, and resolving the issue has required repeated follow-up and resending the same information.

Customer service provided two $20 vouchers as an apology, but they can only be used on Hot Deals after noon Monday–Thursday, which isn’t helpful or relevant to the issue.

GolfNow could greatly improve by ensuring system reliability, processing refunds promptly, and offering meaningful solutions when errors occur. A more responsive and consistent customer support experience would go a long way in restoring trust.

I set up tee time for 4. Another couple was joining us. Golf now charged me 25% as a down payment. No problem. The other couple arrived just before plus and checked in at pro shop to pay their share. The pro shop charged them half OF THE REMAINING BALANCE which didn't take the down payment into account. When I discussed with pro shop, the person was saying that's how Golf Now does it and said everyone complains about them. He said we should've gone directly thru the course which is always cheaper. He said I should talk to the other couple to collect more from them. So I paid the remaining balance. I told the other couple they owed more and felt very uncomfortable asking them to pay more to me.

I tried canceling a reservation on the website on 12 and 13 November 2025 and under my profile the webpage for reservations never appeared, it was only blank. I was using google, firefox, edge, and duck duck browsers to no avail. I went to the faq page to try to figure out if I had to do anything else and the faq page article had a review button and comment section, which of course did not work. They have poor website management. Will strongly consider canceling account. First time I had this problem as my prior booking experiences have been good. Rarely do I cancel a reservation. With the app, I had same problem, unable to cancel reservation.

Im a member of Golf Now but have had many issues including taking membership money 6 months after joining even though I had already paid for the year. Last time I played with a friend at Lake Bernadette and we played with another pair from Golf now. My friends wedge accidentally got switched with the other pairs wedge. She has his wedge and he has hers. We called to ask if they could reach out to the other pairs since we had no other way to contact them and they were extremely rude on the phone and refused to help us. The wedge was very special to my friend as it was bought for her by her husband who is now deceased. She is sick over it and Golf Now couldn’t care less. They are horrible and don’t care at all about there members. In response the the response from Golf Now’s AI response. The other pair we were playing with were also sadly GolfNow members so the course didn’t have any ways to help us. In fact the golf course was on the phone with golf now too and they were treated the same way and golf now refused to help.

Golf now offers several promotions but has not followed up fairly with their promises for the past 2 months. They need to change their software and algorithms to effectively communicate with their clients. Today I was promised an answer and received nothing. I have repeatedly called and requested improvements to no avail.

Getting discounts on golf tee times is wonderful we could use more of those 🤔👍

Your credits expire so quickly. If you booked a hot deal, the credits won't work on a regular tee time. They make up the rules as you go and most of the the time the prices on here is the same as booking with the course.

I already called but Customer service said I can't extend it anymore as I did it twice already. I had a back injury which didnt' let me golf for the full year

Has to be an ZERO rather than an 1 star - Impossible to write a review as their “customer service” ignores any contact.
Now 2 weeks after turning up at a course with a booking confirmation that the course had no record of.

I rate this 1-star only because 0-star is not an available rating. A google search "after the fact" revealed this about Golf Now ... "Some users feel the booking process for "Hot Deals" is misleading, as the terms for refunds are not clearly communicated upfront." ... This was my experience. I had a medical emergency that prevented me from playing. Could NOT receive a refund even though I cancelled in time. Could only get a credit to my account. This is a bad policy and needs to be changed.

Most things in life are good until something goes wrong. I made a mistake of booking a threesome on a wrong date, realize that and cancelled it and booked another threesome on a correct date. Only to realize my cancellation was done using "hot deal tee times", which is by their 'policy'. People (customers) make mistakes - that's why the 'customer care' departments exist. When I got a hold of an agent, it was like talking to a robot. Fast forward, she refused to cancel the transaction, but give me the amount in credit, that I need to use within the 6 months (I am in Canada and our season is basically over). I guess the agent did what she was trained to do, but the people who are managing this operation, people who are writing such policies need to hear customers frustrations and tweak the policies. I will do what I told the agent - once I am done using my credit, I am out of GolfNow.

I tried booking a reservation and it stated that it was not available so I booked another time and golf course and then noticed I was charged for both reservations! I eventually canceled but had to call your office to tell them I needed a refund in which I received a few days later, please fix your app so this doesn’t happen again!

Terrible Customer service. I accidentally booked a tee time twice ,as the website is very glitchy. I tried to get a refund and they would only give me credit back even though there website was fault. Do no use this scamming website.

Booked a tee-time at Silverado course in Scottsdale AZ on 10/14/25. Showed up to find that course was closed. Why didn't Golfnow do their due diligence to find out if course was open? Unacceptable. GolfNow should change their name to GolfNot.

I made a mistake while on the phone with a buddy booking. I booked the same day (Monday) rather than Wednesday as we planned. I realized my mistake right away and canceled the same day (Monday) and booked Wednesday. Golfnow wants to charge me for BOTH! I called to let them know immediately and they would only offer me a partial credit. I asked that they just charge me for Wednesday and they said that is not possible. Stay away from these fraudsters.

The rep did a great job changing my booking and she explained the credit procedures perfectly

booked a reservation. cancelled it online. course never got cancellation. Golf now just referred me back to the course (chat is AI , no phone to call).
DO NOT USE .....

Golfnow w/Golfpass+ makes booking tee times so easy. I've never had a problem and the Golfpass+ membership pays for itself. I recently tried a coupon experience but there was not any flexibility. I will stick with GolfNow.

Course expected me, announced when my group was to tee off

You had me go through all the details, then pay and then tell me time no longer available. Then (hopefully) wait for your refund. Unacceptable.

Worse experience I have ever had booking a golf tee time. Advertised one rate billed out as another. “Sorry we cannot correct your booking”