Gledhill/ Gledhill Response Bewertungen 1’354

Engineer was brilliant. Found the issue straight away and verified with a colleague before addressing the problem. Friendly and efficient.
Engineer was Daniel

After 2 attempts at getting our hot water sorted, Aaron, the 3rd engineer to visit, has sorted out the issue. He seemed to know immediately what the problem was and got to work fixing it. We are very grateful to him and think that he is a lovely, very knowledgable, and very helpful young man who explained things to us. It was a pleasure to have him in our home. If we do need an engineer in future (but hope that we don’t!) then we would definitely ask for Aaron. He is well worth his ***** 5 stars.

I could not ask for better customer service. We had a new unvented cylinder fitted and some little issues with parts and recharging of the vessel. All done quickly and what a super team of people. Very impressed. Nothing an issue. Way better than the Kingspan tank we had before who were dreadful. So please I found them!

Aaron was a brilliant engineer. On time, professional and super knowledgeable. Highly recommended!

Engineer was very professional and polite. Discussed another issue and advised he would call the office to arrange another visit. Following morning customer service called. Would recommend the company without hesitation

Justin M, was not only professional and polite but was engaging and thorough in his job. These types of engineers are why i have stayed with Gledhill for 7 years and I would not leave their services. Justin is kind, respectful and extremely professional. I have rated the company with 5 * as that is what they deserve.

The service man was punctual efficient and courteous. Excellent all round.

Fixed my boiler - very good experience

Arrived on time. Polite and knowledgeable as always. Serviced and checked everything was working correctly. Great service 👍

SCOTT attended my home to replace the cylinder tank on my Gledhill Pulsa Coil Boiler. What a most super efficient and pleasant person. The replacement was fitted effortlessly without any disruption whatsoever.
SCOTT is an absolute credit to Gledhill and deserves company recognition.
In today's world, it is a rarity to be blessed with an engineer who clearly excels in the work that they do!
THANK YOU SCOTT 😇

Everything. The engender arrive on time. Could not do enough for us us. It could be said he exceeded our expectations. We have always received excellent service from Gledhilld

Good customer service, very polite on the phone. I am the daughter who deals with it due to my Mum being elderly. She has no problem when they visit.
A boiler service is done yearly and we are notified in advance and always on time.
Nothing too much trouble.

Engineer patient & very knowledgable - very thorough and completed the job in good time . Booking the appointment was very easy

Ease of contacting even on a Sunday. Speed of engineer visit and how quickly problem was diagnosed and fixed. Clear explanation given by engineer.

From my initial contact by email, the company were efficient, friendly, and good value for money. The engineer communicated with me in good time and he was friendly and dealt with the problem promptly.

Very impressive service and I'd happily recommend Gledhill Response to anyone.

One phone call to the Customer Services to sag that we had no hot water. The engineer arrived that same afternoon. Excellent service and engineer.

Efficient, on time and polite and respectful.

Don't believe the warranty. As an installer their warranty is appalling. They claim to cover components for several years. You try getting them out. After approx 20 emails, would not honour warranty or even send someone out to have a look unless your pay £120. They do everything to wriggle out. This is not the way to get installer to use your products and sent income your way. I'm done with your sub standard after care. This isn't just a one off. Every time!!! Gleadhill/- please don't reply with excuses, you have more than a chance to do the the right thing for customer/ installer.

UPDATE
15th May 2026:

Following my initial experience, and the below review, I was contacted by Gledhill. Their concern was genuine, so I allowed them the opportunity to put things right. They did just that, and went beyond and above. I believe the initial failures we're not how Gledhill usually operate, that they have addressed the issue internally, and that their focus is indeed on customer satisfaction. Following such great support, and great customer experience, I'd now happily recommend their services to anyone that asked about them.

(Initial Review)
I recently queried a quotation with Gledhill re. a new storage heater, for someone in her nineties. The quote was as follows:

Product Cost (inc VAT)
Heater HSD150 £1071.20
Removal & Disposal £300.00
Fuse Socket £40.00
Install 2 Hours £290.00
Sundries £40.00
Total £1741.20

This breakdown wasn't on the quote, I had to request it. Upon doing so, she was offered a £100 reduction (as the quote stated discounts had been applied, though not evident) bringing the cost to £1641.20

I advised she wouldn't require the 'Removal & Disposal' as the existing heater was in good order (just wasn't a storage unit), and presumed it brought the price down to £1341.20

Guess what, it doesn't!! It's a fixed price, suggesting the breakdown is a mask for inflated profit.

Check your quotes to see what you are really getting. I'm getting a local electrician and saving the best part of £500 for her (Quoted heater is £900 online inc. VAT)