My Hyundai lawnmower developed a minor fault, it was still under warranty. I got in touch with Genpower Ltd, and spoke to Kevasini Mandhub, she told me what I had to do, and what would happen next... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Well what can you say. I ordered and paid for a leaf blower, supposed to have been delivered by FedEx but to a different address to the label FedEx then returned to find the item but it wasn't there... Mehr ansehen
Paul was exceptional, firstly in his knowledge and secondly with his guidance and help with our query. I wouldn’t hesitate to buy from this company in the future, Colin and Julie
Great customer service from Craig. He has been professional, responsive, and helpful throughout my warranty claim, keeping me updated at each stage of the process. While I am still awaiting delivery o... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Genpower Ltd is the sole UK Importer for Hyundai Power Equipment, P1 Power Equipment & Evopower. We sell a wide range of Petrol Generators ranging from 1kw to 10kw to Diesel Generators ranging from 5kw to 100kw. Our range also includes an extensive range of Garden Machinery, Pressure Washers, Water Pumps, Air Compressors, Power Tools, Construction Equipment, Engines, Welders & Cleaning Equipment.
Kontaktinformationen
Isaac Way, SA72 4RW, Pembroke Dock, Vereinigtes Königreich
- 01646 687880
- Reviews@genpower.co.uk
- www.genpower.co.uk
4.3
Hervorragend
2535 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 64 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great company to deal with
After a rather long wait until my order was finally delivered, unfortunately damaged by the courier. Your staff arranging for collection and and a replacement to be sent. I cannot thank them enough.
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Dear Fred,
Thank you for your feedback. We’re very sorry that your order arrived damaged, but we’re pleased our team could arrange a collection and replacement promptly.
We truly appreciate your patience and kind words, and we’re delighted you are satisfied with the resolution.
Best Wishes,
Rukshal
quickly and efficiently resolved
quickly and efficiently resolved
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Dear Grant,
Thank you so much for your positive feedback! We appreciate your kind words and are so glad you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded.
We remain available for any other assistance you may require.
Best Regards
Rukshal
Thank you Peter for resolving this…
Thank you Peter for resolving this unfortunate start to my relationship with Genpower Ltd.
The damaged unit was returned & a replacement delivered.
I am now a satisfied customer & thank you again for all your efforts to resolve this matter in a friendly manner.
Cheers
Clive
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Dear Clive,
Thank you for your kind words. We are delighted to hear that everything was resolved to your satisfaction and that you are happy with your replacement unit. It was a pleasure assisting you, and we truly appreciate your patience throughout the process.
We remain yours for any future assistance you may need.
Best Regards,
Rukshal
Speaking to real people who know what…
Speaking to real people who know what they are talking about and getting a timely response!!
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Dear Peter,
Thank you for your feedback! We’re delighted to hear that our team was able to provide knowledgeable and timely support.
We appreciate your review and hope to continue delivering the same level of service in the future.
Kind Regards,
Rukshal
Good Customer Service
The effort to put right a problem with a missing part on delivery were excellent from customer services. However, the parts department took 3 attempts to send me the correct part! But it came eventually and full credit to customer service who understood the principle that a problem is an opportunity to make a good impression IF handled well.
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Dear Peter,
Thank you for taking the time to share your experience. We’re glad to hear that our customer service team was able to support you and resolve the issue, even if it took a few attempts to get the correct part.
We appreciate your understanding and your recognition that we aim to turn challenges into opportunities to provide excellent service. Your feedback is invaluable and will be shared with the team.
Kind Regards,
Rukshal
Good quality products
Good quality products and reasonable prices. Delivered on time. Missing a part but Craig was brilliant from customer service and sorted it quickly . Will definitely recommend this company.
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Dear Nicole,
Thank you for your feedback!
We’re glad to hear that you’re happy with the quality, pricing, and timely delivery of your order. It’s great to know that Craig was able to resolve the missing part quickly—he’ll be pleased to hear your kind words.
We really appreciate your recommendation and thank you for choosing us!
Kind Regards,
Rukshal
Customer service
Customer service: like it should be ought to be.
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Dear John,
Thank you for your review!
We’re thrilled to hear that our customer service met your expectations. Your feedback is greatly appreciated and will be shared with the team.
We remain yours for any other assistance you may need.
Kind Regards
Rukshal
Fast and efficient
Made a query following a purchase and it was handled very quickly (within 2 hours) and efficiently by Jade
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Dear Jim,
Thank you for your feedback!
We’re delighted to hear that Jade was able to assist you quickly and efficiently. We’ll be sure to pass on your kind words—our team will be pleased to hear them.
We really appreciate you choosing us!
Kind Regards,
Riksha;
Rang the helpline when machine would not start
Rang the helpline, when my machine wouldn't start. Call answered quickly. Paul, worked with me to confirm the problem. A part was quickly despatched and within 48 hours of finding the problem, I was up and running again.
If only all companies could be this good at customer service!
28. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Dear Chris,
Thank you so much for sharing your experience!
We’re thrilled to hear that Paul was able to assist you quickly and get your machine up and running without delay. Your kind words about our customer service mean a lot—we’ll be sure to pass them on to the team.
We truly appreciate your feedback and thank you for choosing us!
Kind Regards,
Rukshal
100% customer satisfaction
Fast response to sales & aftersales queries re-Hyundai Pressure Washer.
100% customer satifaction. polite friendly staff very customer knowledgable & customer focused intent on giving a valued customer experience.
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Dear Rob,
Thank you for your fantastic feedback! We’re delighted to hear that our sales and aftersales teams were able to respond quickly and provide a knowledgeable, friendly, and customer-focused service.
Your satisfaction is our top priority, and it’s wonderful to know that our efforts contributed to a positive experience.
Kind regards,
Rukshal
Superb customer service
I had a problem with a hedge trimmer. Paul Jones gave superb customer service. He answered emails promptly and was polite and empathetic.
The issue was resolved to my complete satisfaction.
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Hello,
Thank you for your kind words! We’re thrilled Paul could help and that your hedge trimmer issue was resolved to your satisfaction. We’ll be sure to pass your feedback on to him!
We remain available for any other assistance you may need.
Kind regards,
Rukshal
Initial problem promptly resolved by Genpower.
I was initially disappointed after the machine I ordered got damaged in transit and some parts were missing from the torn-open box. I was facing the prospect of having to arrange for the return of the machine and the despatch of a replacement.
Thankfully, after leaving a review here, Genpower customer service got involved and sent me out replacements for the damaged and missing parts, thereby avoiding any need to wait in for couriers again.
Thanks for listening, and for putting customer satisfaction high on your list of priorities!
26. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Hello,
Thank you very much for taking the time to share your experience. We truly appreciate your patience while we resolved the issue with your order.
We’re delighted to hear that the replacement parts arrived safely and that the situation was resolved without causing further inconvenience. Your feedback means a lot to us, and it’s wonderful to know that we were able to make the experience right
Thank you again for your kind words, and we look forward to serving you in the future.
Kind regards,
Rukshal
Great response
Part missing from new petrol blower. One call. Less than 2 hours new part sent
Great service
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Dear Paul,
Thank you for your feedback! We’re glad your missing part was sent so quickly and that you’re happy with our service.
Kind regards,
Rukshal
Fast efficient resolution to a product…
Fast efficient resolution to a product issue.
My contact was Craig wiles he was polite efficient and helpful, i was asked for some details, proof of purchase, product details etc, after he received them I received the replacement for the failed part.
The customer service was outstanding especially when nowadays I have a low opinion of most customer service.
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Dear Alan,
Thank you for your feedback! We’re delighted to hear Craig provided polite, efficient, and helpful support, and that your replacement arrived smoothly. We truly appreciate you sharing your positive experience with our customer service.
Kind regards,
Rukshal
Issue resolved promptly
Purchased a microwave from Amazon, had some minor damage to it. Dealt with Jade via Amazon help centre and issue was resolved very quickly and effectively
23. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Dear Michael,
Thank you for your feedback! We’re glad Jade was able to resolve the issue quickly and effectively. We appreciate you taking the time to share your positive experience.
Kind regards,
Rukshal
Impressive Customer Service - unusual these days
I sent a mail regarding an issue I had created. The reply from Jade was virtually immediate, and then Craig picked up the case. The speed of response and the assistance offered was absolutely first class. And everything is now resolved. Very impressed - thank you very much
23. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Dear David,
Thank you for your feedback! We’re delighted to hear that Jade and Craig were able to assist so quickly and that your issue was resolved to your satisfaction. We truly appreciate your kind words and support.
Kind regards,
Rukshal
Great company
Shadiya made the whole process as easy as possible, very friendly & my issue has been resolved within minutes.
Thank you
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Dear Joe,
Thank you for your feedback! We’re delighted to hear Shadiya made the process easy and friendly, and that your issue was resolved so quickly. We truly appreciate you sharing your experience.
Kind regards,
Rukshal
Prompt resolution
Helpful and prompt response from Soureshna
Received replacement bag for my Hyundai Leaf Blower within 3 days of raising the issue.
Great service
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Dear Paul,
Thank you for your feedback! We’re delighted to hear Soureshna was able to assist promptly and that your replacement bag arrived quickly. We appreciate you sharing your experience and your kind words about our service.
Kind regards,
Rukshal
Great customer service
Great customer service, dealt with Soureshna, very efficient
21. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Hello,
Thank you for your feedback! We’re delighted to hear Soureshna provided efficient support and that you had a positive experience with our customer service.
Kind regards,
Rukshal
Quick Helpful response
The phone was answered fairly quickly and the member of the team Shadiya Khodabocus understood the issue and resolved it quickly by raising a ticket and getting the missing item sent in the post within a couple of days.
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Genpower Ltd
Hello,
Thank you for your feedback! We’re glad Shadiya was able to assist you promptly and that your issue was resolved quickly. We appreciate you taking the time to share your experience.
Kind regards,
Rukshal
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