Went into Barnstaple store today to look at an armchair to go along with a sofa we had bought around April this year. Martin was really helpful, he looked up our previous order to ensure we got the r... Mehr ansehen
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Das sagen Bewerter
FW team member Kenny (In the Newport, SW store) was very helpful. Offered us a drink on arrival, answered all questions, informed us of current offers and helped us to the car with items purchased. Al... Mehr ansehen
Unternehmen hat geantwortet
Was served by Tom- he was very polite, very patient and very knowledgeable with everything. Good range of furniture with very knowledgeable and polite staff. Was offered drinks immediately, very consi... Mehr ansehen
Unternehmen hat geantwortet
Visited FW Homestores Barnstsple dealt with David Littlejohns .Service was great gave us a good price and was generally very helpful with his knowledge of furniture in store and could not have been mo... Mehr ansehen
Unternehmensdetails
- Möbelgeschäft
- auch in
- Bettenfachgeschäft
- Möbelzubehör
- Schlafzimmermöbelgeschäft
- Sofageschäft
- Wohnmöbelgeschäft
Vom Unternehmen geschrieben
FW Homestores is an independent furniture retailer specialising in sofas, dining and bedroom furnishings across the South West and Wales.
Kontaktinformationen
Riverside Road, EX311QN, Barnstaple, Vereinigtes Königreich
- 01271 323666
- accounts@fwhomestores.co.uk
- www.fwhomestores.co.uk
4.9
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6423 Bewertungen
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Ryan was super helpful!!!
Ryan was super helpful, was able to sort us out with a beautiful table and chair set, and gave us super quick delivery as well. Cannot recommend Ryan and FW home stores enough.
19. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
It’s fantastic to hear Ryan helped you find such a beautiful table and chair set. We’re so pleased his friendly approach made everything easy, and that he was able to arrange such a quick delivery for you too. We’ll be sure to pass your lovely comments on to Ryan — they’ll mean a lot. Thank you for recommending Ryan and FW Homestores so highly. Team FW Homestores
Amazing staff so friendly and helpful…
Amazing staff so friendly and helpful and patient, was helped by Dan who was amazing and knew all about the products on sale and answered all our questions also so much choice highly recommend this shop
19. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
We’re delighted to hear you had such a great experience with our team. It’s wonderful to know Dan was friendly, patient and so knowledgeable, taking the time to answer all your questions and help you explore the wide choice available. We’ll be sure to share your kind words with him. Thank you for recommending FW Homestores and for choosing to shop with us. Team FW Homestores
Paul from Caerphilly was very helpful…
Paul from Caerphilly was very helpful in assisting us find furniture for our property.
19. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
We’re really pleased to hear Paul was able to help you find the right furniture for your property. It’s lovely to know his support made your visit to our Caerphilly store a positive experience. We’ll be sure to pass your kind words on to Paul. Thank you for choosing FW and for taking the time to leave your feedback. Team FW Homestores
Fantastic service!
Kenny was very helpful and welcoming when entering the store offering tea and coffees, started on a win! Very helpful with helping us select the perfect table and chairs and explained everything indepth! Most of our house is fw himestores and will continue to be with the service they offer.
19. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
It’s wonderful to hear Kenny gave you such a warm welcome and started your visit with a tea or coffee! We’re delighted his knowledge and attention helped you choose the perfect table and chairs, with everything explained clearly along the way. Knowing so much of your home is already furnished by FW means a great deal to us, and we’re thrilled to have you as a returning customer. Thank you for continuing to choose FW and for your lovely feedback. Team FW Homestores
Tracy was a diamond
Tracy was a diamond, costumer service was fantastic.
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
We’re so pleased to hear Tracy was such a diamond during your visit. It’s fantastic to know her friendly approach and customer service made such a great impression. We’ll be sure to pass your lovely comments on to Tracy — they’ll mean a lot to her. Thank you for taking the time to share your feedback. Team FW Homestores
Very helpful service
The service rep Andrew was very helpful with sorting out the sofa we wanted.
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
We’re really pleased to hear Andrew was able to help you find and sort out the sofa you wanted. It’s great to know his support made the process straightforward and gave you confidence in your choice. We’ll be sure to pass your kind words on to Andrew. Thank you for choosing FW and for sharing your experience. Team FW Homestores
Very helpful
Very helpful, friendly staff at the Barnstaple store. Big thank you to Alex for all of your help today :)
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
We’re delighted to hear you received such a warm and friendly welcome at our Barnstaple store. It’s lovely to know Alex was so helpful and made a real difference to your visit. We’ll be sure to pass your big thank you on to him. Thanks for choosing FW and for taking the time to share your feedback. Team FW Homestores
Informative and helpful
Informative and helpful . Nice chatty staff
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
We’re so pleased to hear you found our team informative, helpful and friendly. It’s great to know the chatty, welcoming atmosphere made your visit an enjoyable one. We really appreciate you taking the time to share your experience. Thanks for choosing FW Homestores. Team FW Homestores
James was very helpful and very busy
James was very helpful and very busy. Lovely young man Could do with more helpful youngsters like him.
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
We’re delighted to hear James looked after you so well, especially on such a busy day. It’s lovely to know his helpful and friendly nature made such a positive impression. We’ll be sure to share your kind words with James — they’ll certainly put a smile on his face. Thank you for taking the time to recognise his efforts. Team FW Homestores
5 Star service from Ryan at FW Home Stores
This was our first stop on our search for a super king size ottoman bed, mattress and headboard for ourselves and a double ottoman bed, mattress and headboard for our teenage son.
We were warmly greeted by Ryan who guided us through our options and left us to have a look around under no pressure.
When we'd had an initial idea which beds we were interested in...after lying on most of them, Ryan was available to give us an initial price in writing, and further guidance regarding our choices.
As this was the first of 5 stores we were visiting that day, Ryan gave us his card and encouraged us to contact him should we need any further help or assistance.
Whilst visiting the other establishments it soon became apparent that none of the other beds were up to the standard of those available in FW Home Stores and that no one offered the same customer care and knowledge as provided by Ryan and we were unanimous in our decision to return to their store to further look at their stock and our options.
Ryan was very calm and collected whilst we changed our minds on a few occasions and came up with a price which was acceptable to all.
Couldn't fault the service at FW Home Stores and from Ryan in particular...would certainly use again, it's 5 stars from us *****.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
hank you so much for taking the time to share such a detailed review. We’re delighted to hear Ryan gave you the time, guidance and space to explore all your options, especially with such an important purchase for both your home and your son. It’s fantastic to know you felt comfortable coming back to FW after visiting other stores, and that Ryan remained patient and helpful even as you changed your choices along the way. We’re so pleased he could help you find the right beds, mattresses and headboards at a price you were happy with. We’ll be sure to share your wonderful feedback with Ryan. Team FW Homestores
Helpful in making my decision. Thank you Sharon and James
Sharon and James were very helpful with making my decision. Thank you
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
Thank you so much for your kind feedback. We’re really pleased to hear Sharon and James were both so helpful while you were making your decision. It’s lovely to know their support made choosing the right furniture that little bit easier. We’ll be sure to pass your thanks on to them both. Team FW Homestores
when we first arrived at the…
when we first arrived at the newportbranch we met by Tracy who was very helpful but not to overpowering at the same time. Tracy offered us both a tea or coffee which was a nice touch, we told Tracy what we wanted and she directed us to the bed department and from there we ended up purchasing a very good quality bed and mattress.
at all times Tracy explained the process of buying and we must say we would highly recommend fw homes and Tracy to all. thanks again Tracy Gareth O'Connell.
13. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
Thank you so much, Gareth, for taking the time to share your experience. We’re delighted to hear Tracy gave you such a warm welcome at our Newport store, with just the right balance of helpful advice and space to browse. It’s lovely to know the tea and coffee were a nice touch and that Tracy made the whole process of choosing your new bed and mattress easy to understand. We’ll be sure to pass your wonderful comments on to Tracy, and thank you for recommending both her and FW Home Stores!
Team FW Homestores
Great Customer Sevice, Value for Money
I would like to say a huge thank you to James at FW Homestores Newport. He genuinely went above and beyond with his customer service, giving us his time, help and guidance with great patience.
What really stood out was the way James treated us as customers. Nothing was too much trouble, and he took the time to make sure we understood everything and were happy with our choices. His care and attention made such a difference and is exactly how customers should be treated.
People like James make you want to return to a store and, more importantly, recommend it to friends and family. He is a real credit to FW Homestores. Thank you again, James!
13. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
Thank you so much for taking the time to share such thoughtful feedback. We’re genuinely delighted to hear how much James’s patience, guidance and personal approach meant to you during your visit to our Newport store. Knowing he made you feel listened to, comfortable and confident in your choices is exactly the kind of experience we want every customer to have. We’ll be sure to share your wonderful comments with James — he really is a credit to the FW team, and we’re so pleased to know you’ll be recommending him and returning to see us. Team FW Homestores
Alex was so helpful
Alex was so helpful! He made the experience a joy. Went out of his way to ensure measurements and furniture would be suitable for the room. Made suggestions and offered up ideas as well as options. Wasn’t pushy at all. Gave us space to shop and checked in to make sure we were ok. Couldn’t have been nicer
13. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
Thank you so much for such lovely feedback. We’re happy to hear Alex made your shopping experience such a joy, taking the time to check measurements, suggest ideas and make sure everything would work well in your room. It’s especially lovely to hear you appreciated his relaxed approach and the space he gave you to browse while still being there whenever you needed him. We’ll be sure to pass your kind words on to Alex — he’ll be delighted to know how much his help was appreciated. Team FW Homestores
Alex was brilliant!
Alex was brilliant!! He was patient and helpful. Really kind as always. We keep going back. It’s our new favourite store to shop in!
13. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
Thank you so much for your lovely feedback. We’re delighted to hear Alex was once again so patient, kind and helpful during your visit. It means a lot to know you keep coming back and that FW has become your new favourite place to shop. We’ll make sure Alex sees your kind words — he’ll be thrilled to know he’s made such a great impression. Team FW Homestores
Excellent service
Excellent service. Helpful and informative without being intrusive. We would highly recommend both the store, and especially Tim, the person who assisted us.
13. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
Thank you so much for your kind feedback and recommendation. We’re really pleased to hear you found the service helpful and informative while still giving you plenty of space to browse. It’s especially lovely to hear Tim made such a positive impression and was able to assist you throughout your visit. We’ll be sure to pass your wonderful comments on to him. Team FW Homestores
Dan was brilliant highly recommend
Dan was brilliant highly recommend
13. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
Thank you so much for your kind words. We’re delighted to hear Dan was brilliant and made such a great impression during your visit. It’s fantastic to know you’d happily recommend him and the service you received. We’ll be sure to pass your lovely feedback on to Dan. Team FW Homestores
PAUL IN CAERPHILLY WAS AMAZING ....VERY…
PAUL IN CAERPHILLY WAS AMAZING ....VERY HELPFUL ..DEFO GO BACK JUST FOR THE SERVICE 😃
13. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
Thank you so much for such fantastic feedback! We’re thrilled to hear Paul was so helpful and made your visit to our Caerphilly store such a positive one. Knowing his service was good enough to make you want to come back just for him really means a lot. We’ll be sure to share your lovely comments with Paul — he’ll be delighted. Team FW Homestores
Paul in Caerphilly was fantastic the…
Paul in Caerphilly was fantastic the service was just right not pushy he said hi let us browse and then helped when we needed it. He had just the right amount of banter and made us comfortable. Thank you Paul.
13. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
Thank you for such a lovely review. We’re really pleased Paul got the balance just right, giving you time to browse before stepping in whenever you needed a hand. It’s great to hear his friendly banter helped you feel comfortable and made the whole visit enjoyable. We’ll definitely pass your kind words on to Paul — he’ll love hearing this. Team FW Homestores
Horrendous experience with FW home stores customer service
Dan in FW home stores Cardiff was great. However, our experience since with FW customer services has been horrendous. Sofa was delivered faulty; wire for reclining mechanism incorrectly sighted and no hole in fabric to attach foot. Delivery staff had no idea the sofa was even a recliner. They contacted someone who informed them to rip the fabric to fit the foot. Luckily he had more sense than to take that advice. The sofa was returned immediately with delivery driver. Within 48hrs we had informed the company that we wanted a refund and did not want a repair or replacement, as per our rights under the consumer rights act 2015. They have continued for best part of the last 2 weeks to try and enforce a repair or replacement on us, completely ignoring my request for a full refund. I still do not have a resolution to this issue. Very disappointing and frustrating experience that continues to waste mine and their time. Would not recommend this company to anyone as a result. Be warned.
13. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
Dear John,
Thank you for your review. We’re pleased to hear that Dan in our Cardiff store was helpful, but we’re very sorry for the experience you have had since delivery.
We completely understand how disappointing and frustrating it must have been for the sofa to arrive with an issue, especially with the reclining mechanism not being correctly set up and the delivery team not having the right information at the time.
We’re also sorry that your request for a refund was not handled as clearly or promptly as it should have been. We appreciate that the back and forth has caused further frustration.
Your order is now being cancelled and refunded. We apologise again for the inconvenience caused and that your experience with us fell below the standard we aim to provide.
Kind regards,
FW Homestores
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