Went into Barnstaple store today to look at an armchair to go along with a sofa we had bought around April this year. Martin was really helpful, he looked up our previous order to ensure we got the r... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
FW team member Kenny (In the Newport, SW store) was very helpful. Offered us a drink on arrival, answered all questions, informed us of current offers and helped us to the car with items purchased. Al... Mehr ansehen
Unternehmen hat geantwortet
Was served by Tom- he was very polite, very patient and very knowledgeable with everything. Good range of furniture with very knowledgeable and polite staff. Was offered drinks immediately, very consi... Mehr ansehen
Unternehmen hat geantwortet
Barnstaple - Alex was really helpful, not pushy, nothing was too much trouble. We previously purchased from this store, Alex impressed us on that visit also which encouraged us to return for this pur... Mehr ansehen
Unternehmensdetails
- Möbelgeschäft
- auch in
- Bettenfachgeschäft
- Möbelzubehör
- Schlafzimmermöbelgeschäft
- Sofageschäft
- Wohnmöbelgeschäft
Vom Unternehmen geschrieben
FW Homestores is an independent furniture retailer specialising in sofas, dining and bedroom furnishings across the South West and Wales.
Kontaktinformationen
Riverside Road, EX311QN, Barnstaple, Vereinigtes Königreich
- 01271 323666
- accounts@fwhomestores.co.uk
- www.fwhomestores.co.uk
4.9
Hervorragend
6417 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent service and patience
Excellent service and patience
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
Thank you for the lovely feedback. We’re glad you felt well looked after and appreciated the patience and service from our team. It means a lot to know you had a positive experience with us. Thanks again for choosing FW. Team FW Homestores
Excellent service from Paul
Excellent service from Paul
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
We’re really pleased to hear Paul looked after you so well. It’s lovely to know you received excellent service and had a positive experience with us. We’ll be sure to pass your kind words on to Paul. Thank you for choosing FW. Team FW Homestores
Paul was absolutely spot on service was…
Paul was absolutely spot on service was great. Deffinatley will be back
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
We’re so pleased to hear Paul was spot on and gave you such great service. It’s fantastic to know you had a good experience and are already looking forward to coming back. We’ll make sure Paul sees your lovely feedback. Thanks for choosing FW, and we’ll see you again soon. Team FW Homestores
Ryan was really helpful and explained…
Ryan was really helpful and explained everything really well.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
We’re really pleased to hear Ryan was so helpful and took the time to explain everything clearly. It’s great to know his approach made the whole experience easier for you. We’ll be sure to pass your kind words on to Ryan. Thanks for choosing FW and for sharing your feedback. Team FW Homestores
Excellent customer service
Kenny was very helpful when we bought a new mattress & pillows. He was very knowledgeable & very pleasant. Offered us a bottle of water while we sorted out our order.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
We’re so pleased to hear Kenny was so helpful when you were choosing your new mattress and pillows. It’s lovely to know his knowledge and pleasant approach made the experience easy and enjoyable, and we’re glad the little touch of a bottle of water was appreciated too. We’ll be sure to pass your kind words on to Kenny. Thank you for choosing FW. Team FW Homestores
Paul in the Caerphilly was great
Paul in the Caerphilly was great, went over and above, made myself and my family feel welcomed, nothing too much trouble
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
We’re so pleased to hear Paul made you and your family feel so welcome at our Caerphilly store. It’s lovely to know he went above and beyond and was happy to help with anything you needed. We’ll be sure to pass your kind words on to Paul — they’ll mean a lot to him. Thank you for choosing FW and for sharing your experience.
Team FW Homestores
AVOID
I deliberately chose to purchase a chest of drawers from this company because it was well rated and presented itself as a family run business.
I placed my order in March 2026 and was given a delivery timeframe of 6–8 weeks. The item ultimately arrived more than six weeks late, despite me emailing twice for updates.
When it finally arrived, I was extremely disappointed. Not only was the chest of drawers damaged, but it also looked very different from the pictures on the website and felt cheap and poorly made, particularly considering I had paid over £1,000 for it.
Getting the issue resolved was equally frustrating. I had to email five times before receiving a response and arranging collection. The item was eventually collected in August.
I then had to chase a further four times for my refund, which was finally processed more than four weeks after the item had been collected.
I also tried contacting the owners and management directly, but none of my communications were responded to.
Overall, this has been a very disappointing experience from start to finish. The delays, lack of communication, quality of the product and difficulty obtaining a refund have all been extremely frustrating. Based on my experience, I would not purchase from this company again.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
Dear Tim,
We’re very sorry for the experience you have had with your order.
We completely understand your disappointment. Your chest of drawers arrived much later than the original lead time, and when it did arrive, it was not in the condition or of the standard you expected. We also recognise that the communication around the collection and refund took far longer than it should have.
Your refund has now been processed, but we appreciate this does not make up for the inconvenience, frustration and time spent chasing us.
The details of your experience have been shared with both our supplier and delivery partners so the issues with quality, delivery and service can be reviewed properly.
We’re sorry again that we let you down on this occasion and that your experience fell below the standard we aim to provide.
Kind regards,
FW Homestores
Fw homestores completely took care of…
Fw homestores completely took care of all our problems. They made the visit and experience perfect for us. We got exactly what we wanted. With a big thank you to RYAN for helping us. Thank you RYAN.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
We’re so pleased to hear the FW Homestores team was able to take care of everything and make your experience such a positive one. It’s wonderful to know you got exactly what you wanted and felt well looked after throughout. A big thank you to you too for recognising Ryan’s help — we’ll be sure to pass your kind words on to him. Thank you for choosing FW. Team FW Homestores
Visited the Barnstaple store and saw…
Visited the Barnstaple store and saw Alex. Fantastic customer service and very helpful and friendly!
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
We’re delighted to hear Alex gave you such fantastic customer service during your visit to our Barnstaple store. It’s lovely to know his friendly and helpful approach made such a positive impression. We’ll be sure to pass your kind words on to Alex. Thank you for choosing FW and for sharing your feedback. Team FW Homestores
Excellent service with Paul from…
Excellent service with Paul from Caerphilly!
Great customer service from him, listened too what we wanted from the start! Brilliant
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
We’re delighted to hear Paul provided such excellent service at our Caerphilly store. It’s great to know he listened carefully to what you wanted from the start and made sure you felt well looked after. We’ll be sure to pass your brilliant feedback on to Paul. Thank you for choosing FW. Team FW Homestores
New dining table and chairs
We have always had a great experience in store, the sales staff are always helpful.
27. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
It’s wonderful to hear you’ve always had such a positive experience when visiting our stores. We’re really pleased our sales teams continue to be helpful and welcoming whenever you come in. Your continued support means a lot to us. Thank you for choosing FW time and time again. Team FW Homestores
Paul in Caerphilly was very helpful and…
Paul in Caerphilly was very helpful and made the experience enjoyable. He is very knowledgeable about all the products sold including expected delivery times.
27. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
We’re delighted to hear Paul made your visit to our Caerphilly store such an enjoyable experience. It’s great to know his product knowledge and clear understanding of delivery times gave you confidence throughout your purchase. We’ll be sure to pass your kind words on to Paul — they’ll mean a lot to him. Thank you for choosing FW and for sharing your feedback. Team FW Homestores
We visited the store for the 1st time
We visited the store for the 1st time
The store feels like a home. Ryan greated us and we walked out with a new sofa within 30 minutes. Fantastic service
27. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
We’re so pleased your first visit to our store felt so welcoming and homely. It’s fantastic to hear Ryan gave you such a warm welcome and helped you find your new sofa so quickly. We’ll be sure to pass your kind words on to Ryan. Thank you for choosing FW and for the fantastic feedback. Team FW Homestores
Paul at the Caerphilly store was really…
Paul at the Caerphilly store was really helpful and very friendly and provided top class service
27. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
We’re really pleased to hear Paul looked after you so well at our Caerphilly store. It’s lovely to know his friendly nature and helpful approach made such a positive impression. We’ll be sure to pass your kind words on to Paul — they’ll mean a lot to him. Thank you for choosing FW and for recognising his top-class service. Team FW Homestores
Paul was amazing nothing was too much…
Paul was amazing nothing was too much trouble would highly recommend asking for Paul
27. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
We’re delighted to hear Paul was able to make your visit such a positive experience. It’s lovely to know his helpful attitude and willingness to go the extra mile made such a difference. We’ll be sure to pass your recommendation on to Paul — it will mean a lot to him. Thank you for choosing FW and for sharing your kind feedback. Team FW Homestores
Fab staff!! Great balance
David and Alex in Barnstaple just the right amount of helpful- not too pushy or overbearing but great at their jobs, being helpful and welcoming but giving space. Great service, sense of humour, service with a smile-Thanks guys
26. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
We’re so pleased to hear David and Alex got the balance just right and made you feel so welcome at our Barnstaple store. It’s lovely to know their friendly approach, good humour and willingness to help made your visit enjoyable, while still giving you plenty of space. We’ll make sure they both see your kind words — they’ll really appreciate them. Thanks so much for choosing FW and for the lovely feedback. Team FW Homestores
Fantastic experience with FW Caerphilly.
Fantastic experience with FW Homestores Caerphilly. Immediately greeted by friendly staff, and plenty of great quality furniture available to view. Shout out to Andrew who offered outstanding customer service, and was clearly very knowledgeable about the products in-store. He guided us through the information in a clear and concise way, and gave us a comprehensive quote to go away and consider. We later rang the store to place our order, and the over-the-phone payment process was quick and bother-free.
Would 100% recommend the Caerphilly branch to anyone! Thank you Andrew & Co.
26. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
We’re delighted to hear you had such a fantastic experience at our Caerphilly store. It’s great to know you were made to feel welcome and that Andrew’s knowledge and clear, concise advice were so helpful when choosing your furniture. We’re also pleased the quote gave you time to consider everything and that placing your order over the phone was quick and hassle-free. We’ll be sure to pass your kind words on to Andrew and the team. Thank you for recommending FW. Team FW Homestores
Ryan was really helpful and was patient…
Ryan was really helpful and was patient with us whilst buying our sofa
26. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
We’re so pleased to hear Ryan was really helpful and patient while you were choosing your new sofa. It’s lovely to know he gave you the time and support you needed to make your decision. We’ll be sure to pass your kind words on to Ryan. Thank you for choosing FW and for sharing your feedback. Team FW Homestores
Went to the Newport store
Went to the Newport store. A lovely James, dealt with selling us a sofa-bed and chair. Very professional and friendly. Lovely to be served with a smile and positivity .Great customer service that you don’t always see today. Great service James.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
We’re delighted to hear James made your visit to our Newport store such a positive experience. It’s lovely to know his professional and friendly approach, along with his smile and positivity, made such a great impression while helping you choose your sofa-bed and chair. We’ll be sure to pass your kind words on to James. Thank you for recognising his great customer service and for choosing FW. Team FW Homestores
Paul was great!
Paul was great!
Decent guy, helped me and our family a lot
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von FW Homestores
We’re really pleased to hear our team member was able to help you and your family so much. It’s lovely to know his friendly and helpful approach made a positive difference to your experience. We’ll be sure to pass your kind words on to him. Thank you for choosing FW and for sharing your feedback. Team FW Homestores
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.