Flybe Bewertungen 

Never book a flight with them. I was totally understanding when my flight got cancelled after 7 hours of delay but today, when I tried to get a refund, their customer service says that the flight wasn't cancelled and they can't refund.

The worst airline ever they were bad before now worse if that’s even possible never ever use them

Great airline!

I was very nervous with takeoff as I normally am and the crew helped and supported me. The planes are good, just a bit noisy. However, the planes are horrible during turbulence.

Very impressed with my flight on 05/09/22 we departed straight out of Heathrow from the gate and arrived in Belfast 25 minutes early! The crew were lovely and friendly. There was a technical delay on the way back which couldn't be helped. The free beverage and snack is almost a big improvement on the old "Cafe Flybe" offering. It's so good to have Flybe back :)

Customer service is non-existent. We flew with this "airline" from Amsterdam to London and our baggage didn´t arrive to our destination. Several emails were sent to the provided email address for follow up and none of them were answered. The phone line isn't answered as well. Somehow our baggage ended in Argentina, and Lufthansa told us to contact Flybe and that luggage would be sent back to Amsterdam. It's been a month, and we still haven't heard back from Flybe. If you fly with them, try not to bring any check-in baggage.

I will never again use the airline flybe. My flight was delayed for hours. I was only flying from belfast to london. I was offered no explanation or any reason for the delay. I spent 5 hours in an airport to fly roughly 50mins. Please do not use this terrible awful airline EVER.

We recently flew from Edinburgh to Birmingham with Flybe. I booked the flight the week before and was informed that I needed to have their app and that it would make my life easier. Completely wrong.

When I booked the flight, I was informed that I could check in there and then, which I did. I then received a message that I wouldn't have access to my boarding passes until three hours before the flight. As I would then be on the way to the airport, this made things a bit tight.

When we got the the airport, I went to their app to get the boarding passes to be informed that they weren't available. I called the helpdesk to be told that I needed to check in on their website, despite having already done this through the app.

I got to their website and found my flight but, as I had already completed check in, the only option was to obtain boarding passes, which weren't available! Aaaargh!

I tried to call the helpdesk again but the automated selection process refused to recognise my input this time.

By now we had reached the front of the check in queue and spoke to a lady who informed me that we weren't checked in, completed the process for me and printed our boarding passes.

By this time it was too late for breakfast, having deliberately got up early to do so, so went straight to security. There were futher delays here (not Flybe's fault).

Once through security, we were told to go to a holding area and wait for the gate number. This wasn't revealed until they started boarding!

The plane was very small and cramped and very uncomfortable. It was nice to get a cup of tea and a biscuit but that didn't make up for everything else.

We will definitely NOT be using Flybe ever again.

We recently flew with Flybe from Birmingham to Amsterdam and back again. I was really anxious about flying with them after reading all the reviews on here and also having never flown on a turboprop plane before!
The flight on the way out was on time and despite the security queue at BHX being rather tedious we had a fairly smooth boarding process. We had paid for checked baggage but opted to just take cabin bags due to the situation with the baggage handlers at Schiphol. I bought some new trolley suitcases that fit within the dimensions of Flybe’s strict cabin bag policy. They were weighed and measured at the gate before boarding and they were fine so that was a relief!
The flight itself was fine, it’s a nice touch to be served with a drink and a biscuit.
The plane itself was clean, albeit pretty basic, and the seats were not the comfiest. The plane is fairly noisy and I wouldn’t really fancy being on it during any turbulence!! I also wouldn’t have wanted to be on it any longer than an hour, the planes are ok for short journeys.
Our flight on the way home was delayed by around 2 hours and the airport failed to update the passengers until after the proposed boarding time which I felt was poor. Flybe did email us to advise us of the delay but only 1 hour before boarding so were obviously already at the airport. Not sure why this information couldn’t have been relayed earlier as the pilot said the delay had occurred in the morning! Not a major problem, just meant we were in the airport longer!
Would I fly with them again? Yes, if the flight was significantly cheaper than other airlines, which this one was, we paid about £200 less than other airlines wanted.

Had to take numerous flights with them over the last few months and it has always been easy and seamless, plus they actually have staff who help

THE WORST FLIGHT IN THE HISTORY OF AVIATION!!!
They make life so complicated, frustrating and miserable.

Simply put, this airline is not functioning well at the moment. Unfortunately for me, a regular traveller between Leeds and Belfast, there are few alternatives. I am currently in Belfast having arrived in good time for my 7am flight and once again, there is a lengthy delay (of 95 minutes this time). How is it possible for the first flight in the morning to be delayed! Hopefully this one will actually still fly - unlike the last one I booked which after holding us captive in the airport for 8 hours with no information whatsoever, the flight was cancelled, forcing me to spend an unwanted extra night and having to rebook on a different airline to avoid the flight Flybe offered me which was 24 hours later and to Birmingham! To be fair, the airline is relatively quick to issue refunds. But I'd really rather have a flight booking that I can believe will go smoothly. Sadly, Flybe cannot be trusted to deliver on what they have sold.

I was delayed over 5 hours flying from Belfast to Leeds & Bradford airport. Staff were all smiles and laughter which I found appalling. Firstly delayed 1 hour, then 2 then 5! They sent me an email which contained a £4 voucher to use in Belfast airport. £4 between two of us. It didn't work either, but a sandwich was £4.75! Ridiculous.
Luckily a customer who was a regular flyer told me to claim because the flight was delayed over 4 hours. I filed the claim and had to chase it and chase it. Constantly been told by staff that it will take up to 28 days. Seems to be their standard response to every email. Even after 34 days.... it can take up to 28 days was the response. Only after threatening to use a 3rd party site to further my claim did they finally pay me. Unbelievably I then got another email saying your refund will be complete in 28 days.
Staff don't seem to know what to do other than send "can you wait 28 days?"
Customer service is very poor. Happy to take your money booking the flight….. after that good luck.

Great customer service over the phone. Needed help finding my booking reference number etc to get my boarding pass and was helped by Amy who was very friendly and able to help straight away.

Had a flight from T2 to Belfast on 09/08/2022 08:45. The worst flight ever I had due to unprofessional staff. She let us go with the hand bags and then she turn around asked for £20 for the hand bags. I asked her “you let the other passanger with the hand bags so why do I have to pay £20”, she turn around and asked me if I don’t pay I will be kicked out of the flight. I politely ask her I did not say anything bad so why would you kick me out of the flight I’m only asking you why should I pay for my hand bag which is clearly says on my ticket I’m allowed 7 KG of weight. She was rude disrespectful women with very bad attitude she was just using her power. Finally I asked her name and she did not give me her name and she hide her ID and she was keep telling me if you want to make a complaint just tell them I’m the supervisor. I highly recommend you not to use this airline due to bad staff with bad attitude it’s not worth it seriously.

They have change my flight 3 times now .Now the new flight makes it impossible for us to travel as we will miss are appointment in Belfast.CUSTOMER SERVICE IS A NO GO BY PHONE OR EMAIL AND WEB PAGE ON GETTING A REFUND.A COWBOY OUTFIT HAD NO REFUND NEVER USE THEM AGAIN.

Hi there I went to go and check fir my flight to Glasgow when I saw the stipulation that online check-in is not available fir passengers requiring special assistance. With ques at bhx that almost guarantes a more stressful experience. My booking number is NR8225. I would like to log this as a complaint, I will also add that I am autistic who likes to get stuff ready to go before arriving at the airport and you should advise your cabin crew that my autism will be especially pronounced due to these unexpected stipulations that flybe did not announce when I requested the assistance when booking my ticket. Inlight of all the factors i would like to request ever a full or partial refund to my card or the equivalent in flight vouchers

We were flying from Belfast to Birmingham for a weekend break, and the problems stated at check in, I was randomly selected to check in my bag despite it being within their "new size limit" and I had to pay an extra 20 pounds, the staff member deemed my partners bag as fine. Then on the way back, both of us were told that we would have to pay extra, so there was another random 30 pound fee. Then the staff member wouldn't even accept my payment method, I even offered him cash, which he said he couldn't take, before informing me that "you'll just have to fly without your bag".
After receiving help from another passenger I finally managed to pay the extortionate fee and continue on. NEVER AGAIN.

Appalling airline. My son flew from Manchester to Belfast City on 19 July and Flybe deliberately chose not to load any checked in baggage and, more astonishingly, chose not to inform the passengers before, during or after the flight, leaving them waiting at the luggage carousel in Belfast even though Flybe knew that the baggage wouldn’t be there. Since then, despite emails and attempts to contact the airline, the bags from that flight have still not appeared in Belfast and there has been zero communication from Flybe. Appalling service. They couldn’t care less. I’ll never use them again and hope they deserve to go out of business again.

If you could give minus stars I would! Our flight from London Heathrow to Belfast city resulted with 2 of our 5 checked baggage not arriving. Despite checking them in all together under the same name. We had travelled for our wedding and are now missing important items for this. It has been 10 days and no contact from any airline or airport staff regarding the location and return of these bags. Only an email address to email and no contact number. The customer service staff unable to help as it is a different department. Appalled at the lack of service or care.

We had so many issues with this airline and with checking in and trying to get information. Will not use again ever. buyer beware!