After being slightly dubious it being online I got my daughter to read thru it all and i then ordered my 32 sq metres of dark oak flooring with free underlay and beading. It was thank god simple to or... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The floor was fab, samples came quickly then our choice of flooring came quick. One of the packs was badly damaged in transit - we rang the company and was refunded immediately for the damaged pack .... Mehr ansehen
I have bought from FloorDepot a few times now for 4 properties. I have received exactly what I purchased and very quick delivery too. I have used 4 different colours and I'm happy with all of th... Mehr ansehen
Damaged goods .lots of confusion over delivery dates . Only able to chat with a bot.unbelievable damage report policy ... would it use again Never..would I recommend.Never ..worst company ive dealt... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We pride ourselves on offering value for money on quality laminate, vinyl click (LVT/SPC) and wood flooring products. All of our products are premium quality and come with full manufacturer warranties for peace of mind.
Kontaktinformationen
Unit 16, Rea Busuness Park, Inkerman Street, B74SH, Birmingham, Vereinigtes Königreich
- 03300102987
- hello@floordepot.co.uk
- www.floordepot.co.uk
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 58 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great value and quality LVT and prompt…
Great value and quality LVT and prompt service . Can't fault it
The flooring came was not waterproof
The flooring came was not waterproof, every packet had at least one piece damaged, the quality was poor I don’t expect it will last more than a year before I have to rip it up and start again, I could have gone to any local store paid less for a better product . Can’t tell you how disappointed I am will definitely not use this site again. Richard Collingwood

Antwort von Floor Depot
Very nice floor and color.
Great customer service
Ordered 5 packs of lvt, after receiving a free sample of the flooring I was thinking of getting, it came in good time, while being informed at every step, the floor looks great and I couldn't be happier with the service, will be ordering from there again.
I've used many different types and…
I've used many different types and suppliers of flooring over the years doing various different renovation projects, glad to say I won't be shopping around anymore and I will be returning back for more flooring when I'm ready, first class product and super fast and easy delivery
Great service
Beautiful, quality flooring for our new bathroom. Easy ordering, fast delivery, packaged well, no damaged products.
No issues
No issues, quick delivery and arrived in perfect condition
Good communication speedy delivery and…
Good communication speedy delivery and quality of flooring definitely will be recommending to friends
Order and quality
Clear arrangements made for delivery. Flooring arrived in perfect condition. It was relatively easy to install and looks great. Will definitely use this company again.
Great service arrived quickly
Great service arrived quickly
Exelent product,
Any issues solved with no problem
Will definitely use this company again.
Great flooring at a reasonable price
Great flooring at a reasonable price. Items delivered swiftly. I will definitely look to buy again when reflooring another room. Thanks 🤩
We paid £65 for 1 to 3 day delivery
We paid £65 for 1 to 3 day delivery. The delivery company messed up and admitted it to me. Their consignment clearly said next day delivery for the 6th May 2026. The delivery never arrived due an error on their part. Flooring depot refused to refund me some of the £65 even though he delivery company said they would cover some of the cost because they messed up.
Great Flooring Let Down by Customer Service
I ordered my flooring on Saturday the 2nd and paid the extra £5 at checkout to choose a specific delivery date, selecting the 6th as I was off work that week. By Tuesday the 5th, I still hadn’t received any dispatch email, delivery update, or time slot, so I tried contacting customer service.
From 9am until 3:30pm, I repeatedly called the customer service team and couldn’t get through to anyone. I even had a friend calling at the same time. On multiple occasions, I got to “first in the queue” only to be hung up on. It was beyond frustrating.
Eventually, I called the Warrington store directly and spoke to a gentleman whose name I unfortunately didn’t catch, but he genuinely deserves recognition. He told me the delivery had somehow been scheduled for the 13th, which I know I would never have selected. He said, “Leave it with me, I’ll call you back in five minutes.” Honestly, I expected to never hear back, but he proved me wrong. True to his word, he called back within minutes and managed to move my delivery to Friday the 8th and it actually arrived a day earlier on Thursday the 7th.
The flooring itself arrived securely packaged and, considering the price, I wasn’t expecting much. Surprisingly, it went together far better than some of the much more expensive flooring I’ve bought in the past.
Overall:
Customer service team: 1/5
Warrington store staff member: 5/5
Delivery: 5/5
Product quality: 5/5
Great flooring and company
We're very happy with the waterproof SPC flooring we bought from Floor Depot. We've installed it throughout the house, including the bathroom, and in our opinion, it has a much nicer feel underfoot than tiles. My husband fitted it himself (his first time doing any flooring) and he found the process very straightforward. Visitors have commented on the high quality and seamless look. All was good with ordering from Floor Depot and with the delivery. Highly recommend!
Great service
New kitchen floor
Very easy process, prompt delivery and great price in comparison to other outlets and well packaged. The quality was excellent and looks fabulous in the kitchen.
Quality service
Quick easy website to navigate, got a brilliant offer on the flooring which was a bonus. Excellent communication and very quick delivery
Great item
Great item
And communication. Had a slight issue with delivery. Driver problem not company . Sorted out quickly. Flooring was lovely and great quality . Definitely recommend.
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