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Fleet Mortgages Bewertungen 

241
TrustScore 4.5 von 5

4.3

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

On the occasions I have submitted business I have always Found the service brilliant Jess has always been very helpful and prepared to "go the extra mile" to resolve any issues Rhys has also been... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Hannah Chatfield is one of the best TBDMs I've had the pleasure of working with. Very proactive on getting cases across the line, thinking outside the box to call me if there is something she thi... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 2 von 5 Sternen

Extremely slow. I had to continually chase for updates. Underwriter was on holiday and nobody picked up case whilst she was away; I nearly gave up and re-submitted to another lender. They insist... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Great criteria and often looking to lend. The team are always very helpful and can speak with underwriters when needed. The timescales are too long though and the document requirements could be stream... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Hypothekengeber
  2. Finanzinstitut

Über Fleet Mortgages

Vom Unternehmen geschrieben

Fleet Mortgages is a trusted name in the buy-to-let market, helping its intermediary partners achieve successful outcomes for their landlord clients. We're a specialist buy-to-let, intermediary-only lender, and we were acquired by Starling Bank in 2021.

Whether your clients are looking for Individual, Limited Company Buy-to-Let mortgages or seeking finance for HMO/MUBs, Fleet Mortgages is well-positioned to help your clients with the right solution for their needs. Our professional team has exceptional market knowledge and a wealth of experience within the buy-to-let sector.

Start the buy-to-let conversation with Fleet today.


Kontaktinformationen

4.3

Hervorragend

TrustScore 4.5 von 5

241 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

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4.3

Alle Bewertungen

(241)

130 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Broker Review

Stella and Hannah have always been extremely helpful as BDMs. They are always on hand if any issues arise or if you need to discuss any enquiries. From a broker perspective the online portal is user friendly and logical.

9. Juli 2024
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Antwort von Fleet Mortgages

We just wanted to say thank you for taking the time to leave us a 5* review, we really appreciate it. Great to hear that your BDM team are always there when you need support. We look forward to working with you again

Bewertet mit 4 von 5 Sternen

Limited company mortgages

Fleet have some of the most open criteria when it comes to Limited company mortgages. The BDM team are fabulous and always there to help with the trickier elements of underwriting in the post PRA world

23. Mai 2024
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Antwort von Fleet Mortgages

Hi Ian, thank you so much for your feedback. We have a fantastic team here at Fleet and we're glad you agree. We look forward to working with you again

Bewertet mit 5 von 5 Sternen

Fleet have found a way to offer a common sense approach

Firstly, my contact at Fleet is outstanding. Katy Williams has a deeply thorough knowledge and is meticulous in any response. Always being clear and honest.
In my position as a broker/business owner it's important to have consistency mixed with common sense when it comes to complicated mortgage solutions like LTD Co buy to let transactions. Fleet have found a way to offer a common sense approach, coupled with genuinely well priced products and consistency in underwriting.

8. Juli 2024
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Antwort von Fleet Mortgages

Thank you so much for leaving us a 5* review. We love feedback like this and we'll make sure to pass your comments on to Katy. We look forward to supporting you and your clients in future

Bewertet mit 5 von 5 Sternen

Thank you Naz Buckler & Dave Horsman!

For brokers who aren't restricted to particular lenders or panels, its paramount to ensure each clients individual ambitions, goals & objectives are met when matching their requirements against lenders products & criteria.

Clients appreciate hearing hidden nuggets from their specialist brokers like how smooth lender processes are, what exceptions may be possible, borrower application experience, but perhaps more importantly, lender service levels. The impact that has on fostering a feeling of funding certainty is immeasurable.

Naz Buckler and Dave Horsman, my BDM's at Fleet Mortgages are always happy to discuss prospective / ongoing cases & the responsive Underwriting team that supports them don't let them down either, continuing to solve various criteria funding questions.
Their ability to package information to meet criteria results in yes's more often than not (brokers appreciate this).
My clients & I are grateful for them going above & beyond on more occasions than I can remember to help get quirky cases over the line in this challenging climate, & I look forward to continue working with them in future.

1. Juli 2024
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Antwort von Fleet Mortgages

We just wanted to say thank you for taking the time to leave us a 5* review, we really appreciate it. We pride ourselves on having a fantastic team here at Fleet so we love hearing that they go above and beyond. We look forward to continuing to support you and your clients in future

Bewertet mit 5 von 5 Sternen

Great broker experience

Fleet have been amazing for me and my business. The ease of systems along with the willingness to lend where other lenders would not is great. They take a common sense approach and they are a pleasure to deal with.
I want to especially highlight Lucy Freeman & Katy Williams who are my BDM's. They offer me constant support and guidance. They are very efficient and have helped me on numerous cases. They are a real credit to Fleet and I'm so grateful for their continued help.

7. Juli 2024
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Antwort von Fleet Mortgages

Hi Graeme, thank you so much for your lovely feedback and we're happy to hear about your experience of working with us. We have an amazing team here at Fleet so we’ll make sure we pass your feedback on to Katy and Lucy and we look forward to working with you again

Bewertet mit 5 von 5 Sternen

Good lender to work with

Always had a good working relationship with this lender, especially with BDM Donna Spence who is always quick to respond to any queries and help expedite cases when required. Good criteria particularly for Ltd company BTL and will continue to use Fleet into the future.

5. Juli 2024
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Antwort von Fleet Mortgages

We just wanted to say thank you for taking the time to leave us a 5* review, we really appreciate it. We look forward to working with you again

Bewertet mit 5 von 5 Sternen

Excellent Service!

I have worked with Fleet on a number of cases so far this year and the service is great. Clear criteria and indication of timescales which is super helpful for advice and case management. Whenever I need help my BDM Donna Spence is always quick to respond and super knowledgeable. Also, very refreshing for underwriters to call with updates and discuss cases. Thank you Donna Spence, Louisa Richie & the Fleet team!

5. Juli 2024
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Antwort von Fleet Mortgages

Hi Angela, thank you so much for your feedback. We have an amazing team here at Fleet so we’ll make sure we pass your feedback on and we look forward to working with you again

Bewertet mit 5 von 5 Sternen

Very Quick!

I have a limited company buy to let mortgage with Fleet. Process was very easy to understand, quick and helpful from start to finish.

28. Juni 2024
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Antwort von Fleet Mortgages

Hi Timothy, that's great to hear and thank you so much for taking the time to leave us a review. We're delighted you had a positive experience of working with us

Bewertet mit 5 von 5 Sternen

One of the best specialist lenders

Fleet are generous on affordability and the support from our BDM Donna is second to none. Great with complex structures, properties near commercial establishments, free valuations with some products - the list goes on.

3. Juli 2024
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Antwort von Fleet Mortgages

Hi Babs, thank you so much for taking the time to leave us a 5* review. It's great to hear so many positives about working with Fleet. We'll make sure to share your feedback on to Donna and we look forward to working with you again.

Bewertet mit 5 von 5 Sternen

Excellent proposition

Excellent proposition, great rates and customer service. Always a fantastic and smooth process with Fleet. The BDM staff are exceptional and a credit to the company.

4. Juli 2024
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Antwort von Fleet Mortgages

Hi Cath, thank you so much for your review. We're lucky to have a fantastic team here at Fleet so we'll make sure to pass your feedback on and we look forward to working with you again

Bewertet mit 4 von 5 Sternen

The Best and Worst aspects of dealing with Fleet

The best aspect of dealing with Fleet is that first point of contact with the BDM (Donna Spence). If she is not available she always returns calls. Her product knowledge is most useful whilst I am deciding where to place a case.
The worst aspect of dealing with Fleet:
1) the restricted panel of Solicitors available for Ltd Co. applications ( the main reason you don't get as much business as you might).
2) the intransigence of underwriting when they don't understand complex accounting.
3) the lack of justification when underwriting don't"feel comfortable" with a case.

I feel sorry for Donna and her peers as, if they were better supported by others in Fleet, their initial hard work would be better reflected in more business.

This is my 38th year in this business, i know what I'm talking about.

4. Juli 2024
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Antwort von Fleet Mortgages

Hi Philip, thank you for your honest review and for the shoutout for Donna, that's great to hear. We understand your frustrations when working with Fleet so we'll share your feedback with the wider Fleet team.

Bewertet mit 1 von 5 Sternen

Please stay away

Please stay away! Unfortunately I read the other reviews too late.

After 2-months to process the file + a change of solicitor to be from their recommended list which cost thousands + £200 on survey fees £200 there fees and £1500 other paperwork they rejected the case due to unreason and totally your time and money wasted just finding excuses for rejecting the application in my life first time I see this fraud company please keep away from this fraud and scam

4. Juli 2024
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Antwort von Fleet Mortgages

Thank you for your feedback and we’re sorry to hear about your recent experience. We take feedback like this seriously and we are always looking to improve the way we do things. We would like to find out more about your case so if you would like to discuss your experience further, please contact our Complaints team on: 01252 916 800.
Alternatively, if you would like to raise a formal complaint, please use this form to provide additional details: https://www.fleetmortgages.co.uk/complaints/

Bewertet mit 5 von 5 Sternen

Great lender with exceptional broker…

Great lender with exceptional broker support. Strongly recommended.

3. Juli 2024
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Antwort von Fleet Mortgages

Hi Paul, thank you so much for leaving us a 5* review. We're lucky to have an amazing team here at Fleet so we’ll make sure we pass your feedback on to our broker support team. We look forward to working with you again

Bewertet mit 5 von 5 Sternen

Used them for the first time last week

Used them for the first time last week, good rates, good system and service

3. Juli 2024
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Antwort von Fleet Mortgages

Hi Mark, that's great to hear, thank you, and we look forward to working with you again

Bewertet mit 5 von 5 Sternen

The key thing to understand about…

The key thing to understand about specialist lending is that often the cases are not straight forward and may not fit with alternative lenders. Due to the complex nature of these types of cases they can often take longer to process but we live in a results driven business and with the support of our contact at Fleet, Louisa Ritchie, I have been able to drive results for my clients with Fleet time and again. The more you use them, the more you get used to the nuances of their processing to streamline the process.

3. Juli 2024
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Antwort von Fleet Mortgages

Hi William, thank you for taking the time to leave us a review. At Fleet, we pride ourselves on making complex buy-to-let simple. We’re delighted to hear about your experience of working with Louisa and the wider team here at Fleet and we look forward to supporting you and your clients again

Bewertet mit 5 von 5 Sternen

overall service

really impressed

2. Juli 2024
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Antwort von Fleet Mortgages

Hi Dak, thank you so much for leaving us a 5* review, we really appreciate it

Bewertet mit 5 von 5 Sternen

Fantastic Lucy

Dear Lucy,

I appreciate amazing experience on call yesterday , I have learned a lesson and I remain forever grateful . You stayed calm and taught me a lesson on how I can further extend my broad thinking .

I hope this e mail finds you well. I am writing to express my heartfelt gratitude for your invaluable assistance in progressing my clients mortgage application to the underwriting stage. Your dedication and expertise have been instrumental in navigating the complexities of this process, and I cannot thank you enough for your unwavering support.

Beyond your professional guidance, I am deeply appreciative of the life lessons you have imparted during our interactions. Your insights on broad thinking and the wisdom you have shared from your own experiences have had a profound impact on me. You have not only helped me with my immediate needs but also inspired me to approach life with a more expansive and thoughtful mindset.

Your patience, knowledge, and encouragement have made a significant difference in my journey, both personally and professionally. I feel more confident and prepared to face future challenges, thanks to the lessons I have learned from you.

Once again, thank you for everything you have done. I look forward to staying in touch and hope to have the opportunity to work with you again in the future.

My words may not be powerful enough to explain the learnings I have picked up while communication with you. Thanks is a very small word.

Forever in debt and Grateful.

26. Juni 2024
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Antwort von Fleet Mortgages

Hi Gaurav, thank you so much for your review and what fantastic feedback for your BDM Lucy, we're very lucky to have her at Fleet. We look forward to working with you again

Bewertet mit 5 von 5 Sternen

Working with Naz

Working with Naz, both currently and in the past, has been a great experience. She provides outstanding BDM support, always helping and assisting us with precision and a clear focus on Fleet's lending criteria.

26. Juni 2024
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Antwort von Fleet Mortgages

Hi Bavan, thank you so much for leaving us a 5* review. We'll pass your feedback on and we look forward to working with you again

Bewertet mit 5 von 5 Sternen

Flexible lender with competent and…

Flexible lender with competent and supportive staff.
BDM is always there to answer the questions.

26. Juni 2024
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Antwort von Fleet Mortgages

Thank you so much for your review, we really appreciate it. We have a great team here at Fleet so we’ll make sure we pass your feedback on and we look forward to working with you again

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