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Fleet Mortgages Bewertungen 

241
TrustScore 4.5 von 5

4.3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

On the occasions I have submitted business I have always Found the service brilliant Jess has always been very helpful and prepared to "go the extra mile" to resolve any issues Rhys has also been... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Hannah Chatfield is one of the best TBDMs I've had the pleasure of working with. Very proactive on getting cases across the line, thinking outside the box to call me if there is something she thi... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 2 von 5 Sternen

Extremely slow. I had to continually chase for updates. Underwriter was on holiday and nobody picked up case whilst she was away; I nearly gave up and re-submitted to another lender. They insist... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Great criteria and often looking to lend. The team are always very helpful and can speak with underwriters when needed. The timescales are too long though and the document requirements could be stream... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Hypothekengeber
  2. Finanzinstitut

Über Fleet Mortgages

Vom Unternehmen geschrieben

Fleet Mortgages is a trusted name in the buy-to-let market, helping its intermediary partners achieve successful outcomes for their landlord clients. We're a specialist buy-to-let, intermediary-only lender, and we were acquired by Starling Bank in 2021.

Whether your clients are looking for Individual, Limited Company Buy-to-Let mortgages or seeking finance for HMO/MUBs, Fleet Mortgages is well-positioned to help your clients with the right solution for their needs. Our professional team has exceptional market knowledge and a wealth of experience within the buy-to-let sector.

Start the buy-to-let conversation with Fleet today.


Kontaktinformationen

4.3

Hervorragend

TrustScore 4.5 von 5

241 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.3

Alle Bewertungen

(241)

130 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Fleet have been a good lender to use

Fleet have been a good lender to use. Many positives aside from just the rates but the fact that Fleet use Gateway surveyors is very helpful. Connells are used systematically across the board with other lenders but this is one lender that actually uses someone different and can provide the difference to a client. Downfall to Fleet is that sometimes underwriting can be a bit forensic in their approach but understandable given the way Fleet is funded. Naz at Fleet is always helpful when discussing cases and will be able to provide you with a solution rather than leaving you with generic criteria.

25. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von Fleet Mortgages

Hi Karim, we just wanted to say thank you for taking the time to leave us a 5* review, it's great to hear so many positives about working with Fleet. We'll pass your feedback on to Naz and we look forward to working with you again

Bewertet mit 5 von 5 Sternen

Great for Portfolio Landlords

Fleet are my go to lender for portfolio landlord clients and are especially helpful when it comes to complex case requirements. Both Naz and Dave allow the flexibility for cases to be reviewed prior to submission to ensure they will meet criteria. They are on hand post submission once cases are submitted to deal with any complications that may arise.

25. Juni 2024
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Antwort von Fleet Mortgages

Hi Sameer, thank you so much for leaving us a 5* review. Pleased to hear that Naz and Dave have been able to support you with your more complex cases and we look forward to working with you again soon

Bewertet mit 5 von 5 Sternen

Excellent BDM's and great service from…

Excellent BDM's and great service from Underwriting / Head Office. Very good system and ability to upload once for multiple applications to save time.

20. Juni 2024
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Antwort von Fleet Mortgages

Hi Ritchie, thank you for leaving us a 5* review, we really appreciate it. We're lucky to have a fantastic team here at Fleet and we look forward to working with you again

Bewertet mit 5 von 5 Sternen

A good lender to use

Friendly, efficient, great rates and flexible criteria.

18. Juni 2024
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Antwort von Fleet Mortgages

Hi Chris, thank you so much for your feedback, we look forward to working with you again

Bewertet mit 1 von 5 Sternen

The full on early repayment charge goes…

The full on early repayment charge goes right to the end of the mortgage product, next day starts Standard Variable Rate. So there is no way according to their rules to pay off the balance(or part of it) before product ends or shortly after without being penalised either with ERC or higher instalment for the first month
Asked the customer service to find out if anything can be done and 20 hours later still waiting for the answer aswell as the capital repayment procedure letter....

17. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von Fleet Mortgages

Hi Darius, thank you for your feedback. Please could you share your case number with us and we'll ask our team to look into this for you

Bewertet mit 5 von 5 Sternen

Naz in the BDM team was very helpful in…

Naz in the BDM team was very helpful in getting a number of deals over the line for me. Fleet can be inflexible at time but Naz was able to get everything sorted quickly and very productively. An asset to the lender!

17. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von Fleet Mortgages

Thank you so much for leaving us a 5* review. We're pleased to hear that Naz was able to assist with your recent deals and we’ll make sure we pass your feedback on to her

Bewertet mit 5 von 5 Sternen

Makes difficult criteria easy

Had some really tricky criteria/situations - was very well looked after by our BDM's throughout to make the process as easy as possible for our clients

1. Juni 2024
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Antwort von Fleet Mortgages

Hi Melissa, thank you so much for your feedback. We appreciate that things don't always go according to plan but we’re pleased to hear that our team were on hand to help

Bewertet mit 5 von 5 Sternen

Brilliant service from Dave & Naz.

Brilliant service from Dave & Naz.. Clients absolutely trilled.. thank you

1. Juni 2024
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Antwort von Fleet Mortgages

Fantastic, thank you. We'll be sure to pass your feedback on and we look forward to working with you again

Bewertet mit 5 von 5 Sternen

Great company to work with

Great company to work with. Really friendly people with a 'can do' attitude who want to make a deal work. These guys are one of the first that I call when I get a new buy to let enquiry

13. Juni 2024
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Antwort von Fleet Mortgages

Hi James, thank you for leaving us a 5* review, we really appreciate it. And happy to hear that Fleet is your first port of all when it comes to buy-to-let. We look forward to working with you again

Bewertet mit 5 von 5 Sternen

Excellent service

Having used Fleet mortgages on a regular basis for simple BTL applications, including complex portfolio cases, Fleet really do strive to offer the "We CAN do this" approach. A special thank you to Dave Horsman & Naz Buckler for the continued professional and unparalleled support throughout the process. A real asset to Fleet! Keep up the fantastic work, to all of you at Fleet Mortgages!

13. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von Fleet Mortgages

Hi Christian, thank you so much for leaving us a review, we really appreciate it. We have a great team at Fleet so we’ll be sure to pass your feedback on. And we look forward to working with you again

Bewertet mit 5 von 5 Sternen

Really good service always provided by…

Really good service always provided by our Business Development Managers Dave Horseman and Naz Buckler, any issues or queries with cases always resolved in a timely manner.

13. Juni 2024
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Antwort von Fleet Mortgages

Hi Paul, we just wanted to say thank you for taking the time to leave us a 5* review, we really appreciate it. We'll be sure to pass on your feedback to Dave and Naz and we look forward to working with you again

Bewertet mit 5 von 5 Sternen

5 Star

Fleet have always been very good for us and our business. Dave Horsman & Naz Buckler are an outstanding team. They are very efficient, knowledgeable and a joy to deal with. They always go the extra bit to ensure we get the right outcome for the clients. Keep up the good work.

13. Juni 2024
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Antwort von Fleet Mortgages

Hi Paul, thank you so much for your review, it means a lot to us. We're lucky to have some amazing BDMs at Fleet so we’re delighted to hear that Dave and Naz always go the extra mile for you and your clients

Bewertet mit 5 von 5 Sternen

Naz and Dave are just brilliant.

Naz and Dave are just brilliant. The support they provide often makes a difference.

It is always a pleasure to deal with Naz and Dave.

13. Juni 2024
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Antwort von Fleet Mortgages

Hi Bhusshan, thank you so much for your feedback. We're so pleased to hear that the support you receive from the team here at Fleet so often makes a difference. We look forward to working with you again

Bewertet mit 5 von 5 Sternen

A genuinely reliable & helpful lender

A genuinely reliable & helpful lender. Good products, simple process, all very transparent & really helpful, accessible staff. Would certainly recommend.

13. Juni 2024
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Antwort von Fleet Mortgages

Thank you Paul, that’s great to hear. We look forward to working with you again soon.

Bewertet mit 5 von 5 Sternen

A brilliant lender for property investors

A brilliant lender for property investors- great policy around those who purchase properties in need of work, refurbish them and then want to let them long term. Naz and Dave are great- knowledgable BDMs who are always available to offer advice and support with complex cases.

12. Juni 2024
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Antwort von Fleet Mortgages

Hi Andrew, thank you for taking the time to leave us a 5* review, we really appreciate it. We're lucky to have such great BDMs in Naz and Dave. We look forward to working with you again.

Bewertet mit 1 von 5 Sternen

A warning to all

A warning to all. Like many others on here I have sadly also fallen victim to the this awful company. A zero star review wouldn't quite do it justice.

If you want a fast, hassle free , customer focused and friendly service I would strongly suggest you look elsewhere. Fleets response times are drawn out and excruciatingly slow, their processes onerous and like many others on here I share the opinion that this is by design and is nothing more than a deliberate attempt to have customers abandon the mortgage process. Their requests for information are completely unreasonable that is if you can actually get their underwriters to articulate what it is they actually want to see. Despite repeated submissions of information and repeated attempts to speak to the underwriting team about what they want to see we are still no further forward this is after over 4 months of back and forth with Fleet.

Again like others I have also experienced the changing of the goal posts mid application with Fleet, as with other reviews Fleet introduced new terms mid application. They are disingenuous, lack transparency and are extremely untrustworthy. With interest rates the way they are they are hardly doing anybody any favors. The extra .2 or .3% to look elsewhere is a price worth paying to never have to deal with Fleet.

I simply cannot stress this enough. Fleet are not worth your time or effort.

20. Mai 2024
Bewertung ohne vorherige Einladung
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Antwort von Fleet Mortgages

Hi Tom, thank you for your feedback and we’re sorry to hear about your recent experience of working with Fleet Mortgages. We take feedback like this seriously and we are constantly looking to improve the way we do things. We would like to find out more about your case so if you would like to discuss your experience further, please contact our Complaints team on: 01252 916 800.
Alternatively, if you would like to raise a formal complaint, please use this form to provide additional details: https://www.fleetmortgages.co.uk/complaints/

Bewertet mit 1 von 5 Sternen

Utter Rubbish

So, there are no issues with my ability to pay the mortgage agreed via my business. I am also a client! Then after weeks of form filling etc computer says no. Why? because my wife if only a 5% shareholder and not 50%. Utterly, utterly ridiculous. DONT APPLY AS you will be WASTING YOUR TIME! They should not be allowed to trade!

21. Mai 2024
Bewertung ohne vorherige Einladung
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Antwort von Fleet Mortgages

Hi Nigel, thank you for your feedback and we’re sorry to hear about your recent experience of Fleet Mortgages. We take feedback like this seriously and we're always looking to improve the way we do things. We would like to find out more about your case so if you would like to discuss your experience further, please contact our Complaints team on: 01252 916 800.
Alternatively, if you would like to raise a formal complaint, please use this form to provide additional details: https://www.fleetmortgages.co.uk/complaints/

Bewertet mit 5 von 5 Sternen

Cannot Fault The Service Received For A Valued Client

Having recently completed a BTL mortgage with Fleet for one of my valued clients I genuinely cannot praise them enough. From initial discussions about the case through to submission and ultimately completion they have been excellent. Everything was done in a timely manner and the communication throughout the whole process was really good.

Their office based BDM Lucy Freeman is absolutely superb, one of the best I've worked with in 22 years as a broker. A real credit to Fleet with her friendly, professional and efficient manner. I would also like to mention their underwriter Sara who was excellent.

It was a pleasure working with Fleet and I look forward to progressing other cases with them in the future.

19. April 2024
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Antwort von Fleet Mortgages

Hi Belinda, we just wanted to say thank you for taking the time to leave us a 5* review, we really appreciate it. We're delighted Lucy and the rest of the team at Fleet were able to assist with your client's BTL mortgage and we look forward to working with you again

Bewertet mit 1 von 5 Sternen

Shocking took 4.5 months to basically…

Shocking took 4.5 months to basically say they don’t lend on flat roofs! Why they couldn’t have said that from the get go! Wasted everybody’s time! Not acceptable! Shambolic and unscrupulous! You should be ashamed of yourselves!

19. April 2024
Bewertung ohne vorherige Einladung
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Antwort von Fleet Mortgages

Hi Paul, thank you for your feedback and we’re sorry to hear about your recent experience. We take feedback seriously and we're constantly looking to improve the way we do things. We would like to find out more about your case so if you would like to discuss your experience further, please contact our Complaints team on: 01252 916 800.
Alternatively, if you would like to raise a formal complaint, please use this form to provide additional details: https://www.fleetmortgages.co.uk/complaints/

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