Today I called with a query regarding a name change on document. The call was answered by Becky, who from the beginning came across as friendly, professional and confident. Becky talked me through... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Lori Butler rang me in the afternoon, immediately asked me if it was convenient for me to take her call. She then proceeded to confirm my identity and also her identity before continuing. She was ver... Mehr ansehen
First 2 Protect are linked to Embrace Mortgage Services, who I use for mortgage advice. I have always been very happy with the service Embrace provide, and F2P are the same. Easy to get hold of, frien... Mehr ansehen
This related to my late father's house and I needed specialist unoccupied house insurance. The advisor was really helpful and went through everything carefully. He then went to the underwriters and... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
first2protect.co.uk
Vom Unternehmen geschrieben
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Kontaktinformationen
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Vereinigtes Königreich
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4.9
Hervorragend
8130 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Rosie went through everything quickly…
Rosie went through everything quickly and concisely and asked if i need more detail. Great service thank you
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Rosie explained everything clearly and efficiently while tailoring the level of detail to suit your needs. We appreciate your kind comments and are pleased you received such great service and support throughout your enquiry.
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear everything went well and that you had a positive experience with our service. We appreciate you taking the time to leave a review and thank you for choosing First2Protect.
We were very pleased with the service…
We were very pleased with the service provided by Tom and Darryl. Very glad that we discussed our insurance needs with them
9. Oktober 2026
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Tom and Darryl provided such helpful service and took the time to discuss your insurance needs with you. We appreciate your kind comments and are pleased you felt well supported throughout the process and were happy with the guidance and assistance they provided.
The gentleman was very polite and…
The gentleman was very polite and patient with me.
It’s so nice to speak to a human being on the phone.
Top marks to him. Thank you
1. Oktober 2026
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear our adviser was so polite and patient, and that they took the time to assist you properly. We know how important it is to be able to speak directly with a real person when you need help, and we're pleased you had such a positive experience with our team. We really appreciate your kind comments.
Antwort von First2Protect
Thank you for your feedback. We're sorry to hear that you were disappointed with both the app experience and the auto-renewal process. We appreciate that managing your insurance should be straightforward and hassle-free, and we're sorry this wasn't your experience.
Customer feedback is important to us, and we'll ensure your comments are shared with the relevant teams as we continue to review and improve our systems and processes. Thank you for taking the time to share your thoughts.
Elljay was quite comprehensive with the…
Elljay was quite comprehensive with the details of the policy. What I didn't pick up, he was polite enough to better explain. The policy was organised and set up so easily and quickly. Thank you Elljay for your patience for someone not use to the Internet often. It is not of my generation.
Graeme
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Elljay took the time to explain the policy thoroughly and was happy to clarify anything that wasn't immediately clear. It's great to know they made arranging your policy quick and straightforward while providing patient and supportive service throughout. We really appreciate your kind comments and are pleased they helped make the process comfortable and easy to navigate.
First2protect offered us a great quote
First2protect offered us a great quote. The process was made quick and easy by Darryl who provided a friendly service.
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear First2Protect was able to offer you a competitive quote and that Darryl made the process quick and straightforward. We appreciate your kind comments about their friendly service and are pleased you had such a positive experience with us.
She is Top Notch
I spoke to a Lady by the name Ines,
She was really wonderful and was on point throughout the call.
She tells you as it is and helps you with what is needed.
She is top notch
If all representatives speak like this, and not overly patronising and beating around the bush, customers like myself would stop complaining.
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Ines provided such clear, honest and helpful support throughout your call. It's great to know they were able to give you the information you needed in a straightforward and professional manner, making the experience both productive and positive. We really appreciate your kind comments and will be sure to share your feedback with Ines.
Quick service & response to my query.
Quick service & response to my query. Ines was extremely efficient. Thank you.
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Ines was able to deal with your query so quickly and efficiently. We really appreciate your kind comments and are pleased you received the prompt and helpful service you were looking for.
Very thorough and professional
Very thorough and professional. Great value quotes. Effortless renewal.
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear you found the service thorough and professional, and that we were able to provide great value insurance options. It's wonderful to know your renewal was effortless, and we appreciate you taking the time to share your positive experience with First2Protect.
Well done!
Although the wait on the phone was quite long (approx. 10 minutes) when contact was made with Miz, everything was done efficiently and with great patience. Thank you.
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're sorry to hear you experienced a longer wait than expected before getting through to us. However, we're delighted to hear Mizz was able to assist you efficiently and with patience once connected. We really appreciate your understanding and your kind comments about the service you received.
Excellent service provided by Miz.
Excellent service provided by Miz.
Very knowledgeable and helpful in getting me the best deal. A credit to the company.
Answered questions fully and was a delight to speak to.
Well done Miz 10 out of 10 for customer service
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Mizz provided such knowledgeable and helpful service while helping you find the most suitable cover at a competitive price. It's wonderful to know they took the time to answer all of your questions thoroughly and made the experience such a positive one. We truly appreciate your kind comments and will be sure to share your fantastic feedback with Mizz. Thank you for recognising their excellent customer service.
Oscar Bushell was very helpful and…
Oscar Bushell was very helpful and friendly, providing information asked for in a professional and polite manor.
8. Oktober 2026
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Oscar was so helpful and friendly, and that they provided the information you needed in a professional and polite manner. We appreciate your kind comments and are pleased you had a positive experience with our service.
Quick and easy
Received a call for renewal, Quick and easy, very helpful
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback.
It's great to hear your renewal was quick and straightforward, and that you received helpful support throughout the process. We appreciate your kind comments and are pleased we could assist.
Easy communication with phone…
Easy communication with phone consultant in this case James. Really clear what was being insured and the final cost of the policy was very competitive.
8. Oktober 2026
Antwort von First2Protect
Thank you for your feedback.
It's great to hear you found it easy to discuss your insurance needs and that everything was explained clearly. We're pleased the cover met your requirements at a competitive price, and we appreciate you taking the time to share your experience.
Ina was a great help
Ina was a great help! Made everything clear and easy to understand
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback.
It's great to hear Ines was able to make everything clear and easy to understand. We're pleased she was able to provide the support you needed, and we'll be sure to pass on your kind comments to her.
Prompt stress free service
The company called me promptly and the advisor that I spoke to on the phone to set up my policy was very helpful and knowledgeable and he made the whole process easy and stress free.
8. Oktober 2026
Antwort von First2Protect
Thank you for your feedback.
It's great to hear our adviser contacted you promptly and made arranging your policy simple and stress-free. We're pleased you found the service helpful and knowledgeable, and we appreciate you taking the time to share your experience with us.
Efficient and helpful service
Darryl was helpful and patient in finding specialist insurance for us in quite a short time frame
8. Oktober 2026
Antwort von First2Protect
Thank you for your feedback.
It's great to hear Darryl was helpful and patient in finding the specialist insurance cover you needed within a short timeframe. We're pleased he was able to support you and make the process as straightforward as possible. We'll be sure to pass on your kind comments to him.
would use again!
JL was really great and would get back to us very quickly which kept things moving along. Really effortless and would use them again for sure.
9. Oktober 2026
Antwort von First2Protect
Thank you for your feedback.
It's great to hear JL was responsive and kept everything moving smoothly throughout the process. We're pleased the experience was effortless from start to finish, and we appreciate your confidence in choosing us again in the future.
Antwort von First2Protect
Thank you for your feedback.
It's great to hear you found our team friendly and knowledgeable, and that we were able to offer competitive cover at a reasonable price. We appreciate your kind comments and are pleased you had a positive experience with First2Protect.
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