Today I called with a query regarding a name change on document. The call was answered by Becky, who from the beginning came across as friendly, professional and confident. Becky talked me through... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Lori Butler rang me in the afternoon, immediately asked me if it was convenient for me to take her call. She then proceeded to confirm my identity and also her identity before continuing. She was ver... Mehr ansehen
First 2 Protect are linked to Embrace Mortgage Services, who I use for mortgage advice. I have always been very happy with the service Embrace provide, and F2P are the same. Easy to get hold of, frien... Mehr ansehen
This related to my late father's house and I needed specialist unoccupied house insurance. The advisor was really helpful and went through everything carefully. He then went to the underwriters and... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
first2protect.co.uk
Vom Unternehmen geschrieben
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Kontaktinformationen
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Vereinigtes Königreich
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4.9
Hervorragend
8127 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Prompt answer to call with…
Prompt answer to call with comprehensive and easily understood answers
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear your call was answered promptly and that you received comprehensive information in a clear and easy-to-understand way. We appreciate your kind comments and are pleased our team was able to provide the support and guidance you needed.
Becky talked me through the renewal
Becky talked me through the renewal
Process including the new more secure payment method. She made sure I was happy with everything on the renewal and asked if there was anything further she could help with. Clear, quick and pleasant service,
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Becky took the time to guide you through the renewal process and explain the new secure payment method clearly. It's great to know they ensured everything met your expectations and checked whether there was anything further they could assist with. We appreciate your kind comments and are pleased you received such clear, efficient and friendly service.
Jodie was the best
Jodie was lovely and professional to talk to. I've never heard someone speak so happily and excitedly while at work. I'd had a nightmare of a day and she was exceptionally patient with me. She was very thorough with her explanations.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Jodie provided such a positive experience and took the time to support you with patience, professionalism and thorough explanations throughout your enquiry. It's especially rewarding to know their positive attitude helped brighten what had otherwise been a difficult day. We truly appreciate your kind comments and are pleased Jodie was able to make the process clear, comfortable and reassuring for you.
Curtis dealt with my insurance renewal…
Curtis dealt with my insurance renewal he was very helpful and efficient. He went through everything about the policy with a clear voice and explained all the details to me making sure I understood everything. Thank you.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Curtis provided such helpful and efficient service during your insurance renewal. It's great to know they took the time to explain the policy clearly, go through all the details and ensure you felt fully informed and comfortable with your cover. We really appreciate your kind comments and are pleased you had such a positive experience with our service.
Excellent customer service
The advisor we spoke to was very helpful and explained everything we needed his customer service was excellent. His name was Jamie
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Jamie was able to explain everything clearly and provide such excellent customer service throughout your enquiry. We appreciate your kind comments and are pleased they took the time to ensure you had all the information you needed and felt confident in your insurance arrangements.
Lori Butler was very helpful and…
Lori Butler was very helpful and efficient.
Thank you.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Lori was able to assist you in such a helpful and efficient manner. We appreciate your kind comments and are pleased you had a positive experience with our service.
Tom was very patient and Explained…
Tom was very patient and Explained everything I needed to know in full. Very pleasant person, a credit to your team. I was a customer service manager and would rate him highly
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Tom provided such patient and thorough support, taking the time to explain everything clearly and ensure you had all the information you needed. We're especially pleased to receive such positive comments from someone with a customer service background, and we truly appreciate your recognition of Tom's professionalism and approach. We'll be sure to share your kind feedback with them.
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear your experience was quick and efficient and that our team was able to assist you promptly. We appreciate your kind comments and are pleased you had a positive experience with our service.
Just waiting for insurance to commence
Everything so far went well. Documents have now arrived!
13. Oktober 2026
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear everything has gone smoothly so far and that you've had a positive experience with our service. We appreciate you taking the time to share your comments.
We do note that your review has been rated 1 star, which doesn't seem to reflect the positive feedback you've provided. If there was anything that fell short of your expectations, we'd be grateful if you could let us know so we can understand your concerns and see if there's anything we can do to help. We look forward to supporting you when your insurance policy commences.
Aaron was very helpful and clear in…
Aaron was very helpful and clear in helping us find the best home insurance
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Aaron was able to help you find the home insurance that best suited your needs and explain everything clearly along the way. We appreciate your kind comments and are pleased you had a positive experience with our service.
Very friendly and professional.Very…
Very friendly and professional.Very pleased with the service.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear you found our service friendly and professional throughout. We appreciate your kind comments and are pleased you were very happy with the support you received from our team.
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear our team was helpful when you called and provided the support you needed. We appreciate your kind comments and are pleased you had a positive experience with our service.
Great service very helpful.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear you received great service and found our team helpful throughout your experience. We appreciate your kind comments and are pleased we could assist with your insurance needs.
Easy comms and very understanding
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear you found our team easy to communicate with and understanding of your needs. We appreciate your kind comments and are pleased you had a positive experience with our service.
An easy infomational experience
Dealing with Oscar Bushell was a easy going experiance he expainled everything I didnt understand, and didnt feel extremely pushy on products I didnt want. His voice was clear and his speach pattern flows well resulting in a relaxing phone call.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Oscar made the experience easy and relaxed, taking the time to explain anything that wasn't clear and ensuring you never felt pressured into taking products that weren't right for you. We appreciate your kind comments about their clear communication and professional approach, and we're pleased they helped make the conversation comfortable and enjoyable throughout.
Excellent
Excellent, friendly and very clear assistance from Wesley- 10 out of 10
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Wesley provided such excellent, friendly and clear support throughout your enquiry. We really appreciate your kind comments and are pleased you had such a positive experience with our service. We'll be sure to share your fantastic feedback with Wesley - a 10 out of 10 is wonderful to receive!
The agent's customer service was high- quality
The agent's customer service was high-quality.
Topped off with friendliness and policy clarity.
8. Oktober 2026
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear you received high-quality customer service and found the information provided clear and easy to understand. We appreciate your kind comments and are pleased our team was able to combine professionalism with a friendly approach, ensuring you felt informed and supported throughout the process.
Always quick to
Always quick to
Pick up call, helpful staff specially the last person I spoke to Curtis Gillard.
Always had great interactions with the team and always had good quotes
Thank you for all your help
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear our team is consistently quick to answer your calls and provide helpful support whenever you need us. It's especially pleasing to hear Curtis provided such a positive experience, and we're grateful for your kind comments about the service and quotations you've received over the years. We truly appreciate your continued trust in First2Protect and thank you for your ongoing support.
Help with Direct Debit
I got a call from Sophie, and she helped me set up direct debit to get my coverage started and clarified questions about an upcoming trip. Great energy and super helpful!
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Sophie was able to help set up your Direct Debit, answer your questions about your upcoming trip, and get everything in place for your cover to begin. We really appreciate your kind comments and are pleased they provided such helpful and positive service throughout your conversation.
Thomas was superb
Thomas was superb , Fast efficient and friendly , Job Done , Thank You Tom .
9. Oktober 2026
Antwort von First2Protect
Thank you for your feedback. We're delighted to hear Thomas provided such superb service and was able to assist you in a fast, efficient and friendly manner. We appreciate your kind comments and are pleased everything was resolved quickly and smoothly for you. We'll be sure to share your feedback with Thomas.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.