Have spoken with Oscar throughout our much delayed conveyancing process. Oscar has been extremely helpful and professional throughout, touching base where we haven’t spoken and then available today to... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Aaron was the adviser that helped talk through all my options to get me the best Home Insurance product for my needs. Aaron explained everything clearly and had a lovely phone manner. I appreciated Ar... Mehr ansehen
Unternehmen hat geantwortet
I had made a mistake with my insurance for a house move and urgently needed it sorted so I called First2Protect and got Becky. She was so kind and reassured me that the issue would be fixed, then sh... Mehr ansehen
I would like to say a huge thank you to Pete for assisting me with my renewal. He was extremely professional, helpful and friendly throughout the whole process. Pete explained everything clearly, an... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
first2protect.co.uk
Vom Unternehmen geschrieben
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Kontaktinformationen
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Vereinigtes Königreich
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4.9
Hervorragend
8068 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
A good responsive experience
Amber Readings was friendly, respectful, efficient and knowledgeable. Amber was responsive to my situation, listened and answered my questions and made my renewal process a good one. Thank you Amber!
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
We're pleased to hear Amber was friendly, respectful, and knowledgeable throughout your renewal. It's great to know they took the time to listen to your circumstances, answer your questions, and provide a service that made the renewal process straightforward and positive. We'll be sure to share your kind feedback with Amber.
Antwort von First2Protect
We're pleased to hear you found the service very helpful. Thank you for taking the time to share your feedback.
Antwort von First2Protect
We're pleased to hear our advisor provided excellent service and took the time to explain everything clearly. It's great to know you felt well informed throughout the process, and we appreciate you taking the time to share your feedback.
Excellent communication
Excellent communication, products that suit our needs, year on year service.
16. Oktober 2026
Antwort von First2Protect
We're grateful for your feedback.
Knowing that you've consistently found our communication clear and our products well suited to your needs is exactly the kind of confidence we aim to inspire. Thank you for choosing First2Protect.
excellent response and fair prices.
15. Oktober 2026
Antwort von First2Protect
Thank you for your feedback.
Finding the right balance between quality cover and value for money is important, so it's great to know we delivered on both. We appreciate your support and are pleased you had a positive experience.
Antwort von First2Protect
We're grateful you took the time to leave a review.
Knowing the information was presented in a clear and understandable way is exactly the kind of experience we aim to provide.
Excellent customer service
Spoken with Jamie today, he was very helpful regarding providing me with home insurance. He was very understanding and friendly, making me feel comfortable throughout the phone call. He remained professional and didn’t force me into agreeing into anything I wasn’t sure on. Thanks Jamie
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your lovely review.
It's clear that patience, understanding, and clear communication made a real difference during your experience. We're delighted that you felt supported throughout and will make sure Jamie receives your feedback.
Great Service
Really helpful adviser gave me a clear answer and plan to take forward. Knowledgeable, efficient, and friendly. Great service
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
We're grateful for your feedback.
Having access to clear answers and knowledgeable support can make all the difference, and we're pleased your experience reflected that. Thank you for choosing First2Protect.
The call was answered quicklyl.Lori got…
The call was answered quicklyl.Lori got my information up quickly and answered my questions.She was very helpful in advising me about my use of the portal/new password set up.
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback.
It's reassuring to know your questions were answered quickly and that you received the support you needed with accessing your portal. We're pleased everything was resolved smoothly and will be sure to pass on your kind comments to Lori.
Efficient and courteous service
Prompt response and on the ball with services
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
We're grateful for your kind comments. Providing responsive, reliable service is something our team works hard to deliver every day, and we're pleased this was reflected in your experience.
You make renewal so easy for me 👍
15. Oktober 2026
Antwort von First2Protect
Thank you for your continued support.
It's lovely to know that renewing your policy remains such a straightforward experience. We appreciate your loyalty and look forward to helping you again in the future.
Spoke with Jamie who was excellent
Spoke with Jamie who was excellent. He provided me with a great quote and dealt with sending to my solicitors etc. Couldn’t recommend him more
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback.
Buying a property comes with plenty to think about, so having someone take care of the details can make a real difference. We're pleased everything was handled smoothly from quote through to liaising with your solicitors, and we truly appreciate your recommendation. We'll be sure to share your kind words with Jamie.
Antwort von First2Protect
Thank you for your your kind comments. Evie will be thrilled to hear she made such a difference, and we'll make sure your feedback is passed on to her.
Amber Readings Was really nice to talk…
Amber Readings Was really nice to talk toAnd also a really big help in my situation Would recommend Fantastic customer service
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your kind words.
It’s always reassuring to know that someone has been able to make a positive difference during an important situation. We're delighted that Amber provided the support and service you needed, and it's fantastic to hear you would recommend us. We'll be sure to share your lovely feedback with her.
Excellent service
Excellent service, very polite, explained everything clearly, knew everything I asked, thank you
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback.
Providing clear information and knowledgeable support helps customers make confident decisions, so we're pleased this was reflected in your experience. We appreciate your kind comments and are grateful you took the time to leave a review.
Have spoken with Oscar throughout our…
Have spoken with Oscar throughout our much delayed conveyancing process. Oscar has been extremely helpful and professional throughout, touching base where we haven’t spoken and then available today to get the policy finally live. Thank you for your support- you rarely get customer service like that these days
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your wonderful feedback.
We understand how stressful a delayed conveyancing process can be, so it's especially pleasing to know you felt supported throughout. Staying in touch, being available when needed, and helping everything come together at the right time can make a real difference. Thank you for your kind words and for recognising the level of service you received.
Always helpful representatives
Always helpful representatives. Good service
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your feedback.
Consistently helpful service is what we aim to provide, so it's lovely to know you've had positive experiences with our team. We appreciate your continued support and are grateful you took the time to leave a review.
Antwort von First2Protect
Thank you for your feedback.
Taking the time to review the policy details carefully is an important part of making an informed decision, so we're pleased you felt supported throughout the process.
We appreciate you choosing First2Protect and taking the time to leave a review.
Ollie explained everthing to me in…
Ollie explained everthing to me in great detail.
put me at ease being an old74 year old.he was very patient.
Thank you
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von First2Protect
Thank you for your lovely feedback.
We're so pleased you found the service clear, patient, and easy to follow. Taking the time to explain things properly and helping customers feel comfortable throughout the process is incredibly important to us. We'll be sure to pass on your kind comments to Oli.
It was great customer service
It was great customer service, no delays or problems with great component, professional manner
14. Oktober 2026
Antwort von First2Protect
Thank you for your feedback.
Delivering a smooth, professional service is what we strive for, so it's fantastic to know everything was handled efficiently and without any issues. We appreciate your kind comments and are pleased you had such a positive experience with us.
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