First time ordering from Fireplace World. Compared price for the Adam Holston Electric Inset Stove and decided to purchase from them. Found the website straight forward and easy to use. Product arrive... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Delivered on time but a small damage to the base of the surround. Couldn't get a fitter till 25th May so was not able to check the contents within the time period given. Luckily it is small and not as... Mehr ansehen
We had seen many electic stove fires ranging from £400 to over £1,000. None seemed realistic. So we decided to "buy blind" online. To our delight this stove was the most realistic. We don't need a r... Mehr ansehen
I had to cancel my order after it shipped but Fireplace World were very understanding and even managed to instruct the courier to bring it back to the depot. As soon as it arrived back I got my refund... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Fireplace World
Vom Unternehmen geschrieben
At Fireplace World, we specialise in Electric Fires, Fireplace Suites and Marble Fireplaces, and stock only the highest quality brands and products. We know that a fireplace completes a home, and believe that everyone should have the fireplace they love - and be able to buy it at a price that they love too.
With 100's of products to choose from online, you're sure to find what you're looking for, and our great range of Accessories will help you to add the finishing touches to your design.
On top of all this, we offer a Fast and reliable Delivery service to all of the mainland UK on all of our products, giving you the best possible value and the best possible service.
With 100's of products to choose from online, you're sure to find what you're looking for, and our great range of Accessories will help you to add the finishing touches to your design.
On top of all this, we offer a Fast and reliable Delivery service to all of the mainland UK on all of our products, giving you the best possible value and the best possible service.
Fast delivery and no quibble returns.
Fast delivery and free returns - Guaranteed!
At Fireplace World we offer a fast and reliable delivery service to all mainland UK addresses. Our delivery falls into two categories: Next Working Day Delivery and Home Delivery. These categories are determined by size and weight of the products and the delivery type for each product can be seen on the right hand side of the product page.
Also at Fireplace World we want to make sure that you get the fireplace that's perfect for you. We understand that it can be hard to choose, and sometimes things just look different when you get them into your house. That's why we offer you a 14-day, no quibble guarantee which means that if you're not completely satisfied with your choice, you can exchange it for any other product or simply return it for a full refund.
Kontaktinformationen
St Thomas Road, HD1 3LF, Huddersfield, Vereinigtes Königreich
- customer.support@fireplaceworld.co.uk
- www.fireplaceworld.co.uk
4.7
Hervorragend
10'111 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Easy ordering and good product.
Easy to place the order and advised on delivery date.
Initial fire received had a faulty switch which was replaced without any issues within a week.
They need to sort out the delivery team as the second fire was delivered upside down (which I knew from the labels). Thankfully the fire is packaged really well.
27. Januar 2026
Antwort von Fireplace World
Dear customer.
Thank you so much for your feedback and review, we really appreciate it. We have passed your feedbacks to despatch team to look into it.
Kind regards, Fireplace World
Antwort von Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Antwort von Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Fire hearthstone
Good quality item at a reasonable price, fast delivery and good communication.
12. Februar 2026
Antwort von Fireplace World
Dear customer,
Thank you for leaving a review, we really appreciate it!
Kind Regards,
Fireplace World
Tv panel damaged in transit 2x and no response
Ordered a media wall package and it arrived a day late and damaged then the replacement was sent and again arrived a day late and damaged that was on Saturday the 20th and it’s no Monday the 23rd and I’ve still to receive any kind of message back from my email and phone calls just ringing out there operating hours are Saturday and Sunday and aim to respond within 24 hours I’m extremely unhappy with this as my client is still without there tv back panel
29. Januar 2026
Antwort von Fireplace World
Dear customer, Thank you for taking the time to post your review.
We can see our support team has already sent out the replacement to solve the issue. if there is anything else we can do to help please don’t hesitate to contact us again
Thank you
Kind regards
Fireplace World
Antwort von Fireplace World
Dear customer,
Thank you for the kind review. We are really glad that you are delighted with your purchase.
Thank you for shopping with us.
Kind Regards,
Fireplace World
Very efficient service and great…
Very efficient service and great product as described.
11. Februar 2026
Antwort von Fireplace World
Dear customer
Thank you very much for your kind review. We are so glad to see how happy you are with the quality and look of your product.
Kind Regards,
Fireplace World
Ethanol fire and fume release…
Very pleased with the prompt delivery service. The goods are authentic and instructions are easy to follow. Would definitely use this company again.
18. Januar 2026
Antwort von Fireplace World
Dear customer,
Thank you for leaving a review, we really appreciate it!
Kind Regards,
Fireplace World
Great experience
Very straightforward transaction … from well presented website with good product information and ease of use. Competitive pricing of electric fire. Speedy despatch and delivery as promised. Good communication. Very satisfied with product.
2. Februar 2026
Antwort von Fireplace World
Dear customer,
Thank you for leaving a review, we really appreciate it!
Kind Regards,
Fireplace World
The process from start to finish ,was…
The process from start to finish ,was very good. Up to date information and delivered on time.
The fireplace is even better than I thought.
Very happy with the product . Will definitely use the company again.
30. Januar 2026
Antwort von Fireplace World
Dear customer,
Thank you for the kind review. We are really glad that you are delighted with your purchase.
Thank you for shopping with us.
Kind Regards,
Fireplace World
Antwort von Fireplace World
Dear customer,
Thank you for the kind review. We are really glad that you are delighted with your purchase.
Thank you for shopping with us.
Kind Regards,
Fireplace World
I bought 2 heaters from them and…
I bought 2 heaters from them and emailed for months to get returned and refunded but they never get back to me and when I spoke to someone on live chat I just got ignored with no conformation of pick up nor refund will now have to let trade and standards sort this out total disgraceful
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Fireplace World
Dear customer, Thank you for taking the time to post your review. We can see our support team has spoken to you regarding the order and the collection was already booked.
Thank you
Kind regards, Fireplace World
Antwort von Fireplace World
Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.
Antwort von Fireplace World
Dear customer,
Thank you for the kind review. We are really glad that you are delighted with your purchase.
Thank you for shopping with us.
Kind Regards,
Fireplace World
Helpful driver
My parcel was lifted inside the doorway wich was helpful due to the weight of it.
11. Januar 2026
Antwort von Fireplace World
Dear customer,
Thank you for leaving a review, we really appreciate it!
Kind Regards,
Fireplace World
Everything was as expected
Everything was as expected, delivery was on time. The fire was easy to install and looks great
9. Februar 2026
Antwort von Fireplace World
Dear customer. Thank you so much for your feedback and review, we really appreciate it. Kind regards, Fireplace World
Easy purchase online arrived next day…
Easy purchase online arrived next day for a decent cost my insert works perfect, would recomend fireplace world 🔥
10. Februar 2026
Antwort von Fireplace World
Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.
Great service quick delivery the…
Great service quick delivery the delivery men were brilliant
10. Januar 2026
Antwort von Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Biethanol fire
Great little fire best thing we have purchased in a long time lovely heat from fire just what we needed in the evening
9. Februar 2026
Antwort von Fireplace World
Dear customer, Thank you for the kind review. We are really glad that you are delighted with the fire. Thank you for shopping with us. Kind Regards, Fireplace World
Spot lights for fireplace
Great product, slightly overpriced delivery for a small item.
25. Januar 2026
Antwort von Fireplace World
Dear customer. Thank you so much for your feedback and review, we really appreciate it. Kind regards, Fireplace World
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