fetchpackage.com Bewertungen 102

This service has been nothing but a nightmare in my experience. Fetch has been absolutely HORRIBLE for me. Nearly every package I’ve received has arrived damaged, and the delivery process is a constant source of frustration. Even when I show the QR code, the delivery staff sometimes refuse to hand over my own package simply because their system isn’t working on their end. I’m the one who paid for the item, yet I’m the one stuck waiting.

Instead of making things easier, this service has cost me more time, more stress, and given me more problems than any normal delivery service. Packages take longer to reach me, and when they finally do, they often show up damaged. In my opinion, this service is a complete WASTE of money and adds unnecessary complications to something that should be simple.

To make things worse, Platform Apartments forces residents to use Fetch. If I had a choice, I would have never signed up for this service. Between Fetch and other issues I've experienced, living at Platform Apartments has been extremely disappointing for me.

I hope others have a better experience, but mine has been terrible from start to finish.

Response to Fetch:

The email provided help at fetch package dot com Is a robot bot we need another email this email is no response
Emailed customer support a real person doesn’t respond it is a not generated response and my package was stolen never received! Help at fetch package dot com Is where we do not get

So far Fetch service has been awful. Truly not good. Amazon was way better. This is a mess. Avoid at all costs.

Now that my apartment complex directs all our packages to Fetch, 2 of my packages have been 'return to sender.'

Now I have to send all my packages to this sketchy location only to have my packages subject to be opened, stolen, or delayed for delivery.

Avoid any apartment complex that uses this service.

My package was lost. I went through the process of getting a refund, and it was a disaster. No matter what I sent and explained, they just didn’t get it. They ended up giving me a refund for the package that I did receive that was worth $37 but would not give me the refund for the actual package that was lost that was worth $115. I highlighted the receipt and the dates and the which package was received when. But they just couldn’t get it, so I had no choice but to take a loss. After they did the final review, the case was closed.

This company is getting WORSE. It's almost like they don't try anymore.

They have lost my package and they have been saying they have attempted deliveries like tonight no one knocked on my door from 7-9 PM I'm sitting right here watching TV.

I have talked to customer service and will contact them again this morning. It seems like finding workers for this job is a very difficult feat is their #1 problem

1.
CONSTANT issues.
Constantly blames USPS when USPS says the package was delivered Fetch says they are lying and they don’t have the package. BUT every single time they magically find the package that was never delivered within hours.
2.
Constantly delivering to wrong apartment bc they don’t look at the street address just the apartment #.
3.
Recently started receiving messages attempting to GASLIGHT me stating I’ve been inputting my address in wrong, but they actually changed the format (I have screenshots of the before and after from their app) and STILL have not announced the change in format to my building just repeatedly replying I’m doing it wrong and not acknowledging they CHANGED the format.

This company is beyond frustrating. Yesterday, I contacted Fetch because they couldn’t locate my USPS package. They took over 24 hours to respond, and even then never gave a clear answer or resolution.

Then today, I get a delivery notification saying my package was delivered at 1:11 PM — with a fake “signature” that literally says “NOT HERE.” I was home all day. No knock, no call, no contact. And still no package.

This is not the first time something like this has happened. If this issue is not resolved today, I will file formal complaints with the BBB, FTC, and the Florida Attorney General.

Unreliable service, lack of responsibility, and terrible customer support. Absolutely unacceptable.

Horrible experience. After relocating, a package that was on back-order was sent to Fetch. I messaged them, hoping to have it forwarded to my PO Box. They said they wouldn't do it, and dispose of the package. Not send it back to the sender for a refund, or forward it, just trash it (which we all know their workers would keep it). I asked if there is anything that could be done, and they said I could get a label from either UPS or Fed-Ex, so I paid an additional $20 for a label, only to be informed by Fed-Ex that the shipment was refused. I'm now out the money for the item and the original shipping, the additional $20, and Fetch refuses to respond to my messages. Absolute TRASH company and I'm glad I'll never be robbed by them again after moving.

Absolutely terrible!!!! This is a service that requires a fee and they lose packages consistently! Any time you file a claim with them, they state that USPS, UPS or FEDEX is lying about Fetch receiving and SIGNING for your package. They have so far lost FOUR packages in a 5 month span. No apologies or excuses, just lies about receiving packages every time. You have to go back and forth with them for weeks for them to take accountability. Since it happens so frequently, I believe it to be internal and deliberate theft.

My package was never delivered!! I've been told that my package is on the way 4 times just later to be told that the delivery window is no longer available or that my package is delayed then it's never delivered. I believe my package is been stolen and I'm just been getting the run around from this company! This is my first experience using them and the last!!

If I could submit lower than 1 I WOULD! I have never experienced such poor service and worse customer service in my 64 years!
When a company delivers a package to the wrong address and tells YOU to either follow up with where THEY delivered it to; or contact the manufacturer for a resolution?? PLEASE...do yourself a favor and NEVER use these people!

Fetch will steal your packages and then waste your time with AI generated email responses. Over $1000 worth of packages stolen by Fetch in 9 months living at my apartment. They don't care. Criminal organization IMHO.

Absolutely HORRIBLE company. Do not use ever. If your community tells you that you have to use them, push back and tell them NO> Absolutely horrendous customer service. They could care less if they lost an expensive package of yours or not. Numerous attempts to contact go unanswered.

Stay away! Saty FAR FAR AWAY!!!

Company has shady business practice and doesn’t even follow their own policies.

[This applies to the Kansas City delivery service ONLY] When first using the system, there were some rough spots. But in the last 18 months or so, Fetch delivery has been acceptably reliable. My sense is that they had management issues which now seem to be resolved. It IS convenient when it works and (knock on wood), it has been working reliably in KC.

This company is full of criminals. They will steal your package, lie to you, blame everything but themselves, flat out not give you your property. The employees are under the influence of Denvers finest narcotics.

Worst customer service ever!
They delivered my packages to the wrong apartment, and took weeks to get only 1 of them back to me. When they did return 1 of 2 lost, it had clearly been opened and items were removed. The whole process has been 4 weeks long and they still have not reimbursed me for the $200+ in merchandise lost. No phone number to contact, unresponsive over email and 0 follow-through. Every time I follow-up, they make me re-state the problem all over again.

If at all possible do not use this service. If you decide to use it anyway, know that you’re taking a chance and the odds are not in your favor.
Packages disappear and you cannot actually contact anyone. Email or a customer support form are your only options. Crickets from those.
Our son had to use this service with his new apartment and it’s frustrating sending him things that he never receives. They show as delivered to the Fetch facility but never show up under his packages. Is it just outright theft on the part of Fetch?
If you must have a package service, find a local Amazon locker to deliver to.

This service is incredibly unreliable. Worse, their customer service is virtually non-existent. They've lost numerous packages and never take responsibility to either do more than a cursory search or compensate for their poor operations. They seem to operate on the assumption that whatever they lose will not be valuable enough for the recipients to take further action. It's bad enough that I'll think twice before living in another place that requires this service.