Really freindly, helpful and patient staff member. Happy to call me back on several occasions, when my signal dropped out. Thank you for being so understanding and caring June.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The call handler, Mary-Jayne, was polite and very efficient at running through the process. Most importantly she gave me time to ask all the questions I had about next steps.
Chiara was easy to deal with, helpful, patient and understanding. Explained everything in simple terms, easy to understand. Didn't take up too much time.
Unternehmen hat geantwortet
It was an easy transaction with ERS today. Louis was very helpful and calm over the phone. The next steps were properly explained, which left me with no follow-up questions after.
Unternehmensdetails
Vom Unternehmen geschrieben
ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For these people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. We are at the start of a period of profound change in the motor world. Vehicles are more connected, intelligent, and accessible than ever. It is thought that by 2050, transportation will be dramatically different in urban areas, as more and more people opt for shared travel / shared ownership, and Mobility as a Service (MaaS) takes shape. As the UK’s largest specialist motor insurer, we have immersed ourselves in this changing world, learning and adapting to provide our brokers with the insight and specialist cover that their clients require along the journey of future mobility. Our new Class of business, Motor Innovation is designed for the vehicles of tomorrow; from autonomous cars and connected vehicles to insurance embedded into platforms and insurance cover for limited durations Discover more at ers.com
Kontaktinformationen
30 Fenchurch St, EC3M 3BD, London, Vereinigtes Königreich
- communications@ers.com
- www.ers.com
ERS Insurance Products
4.7
Hervorragend
1838 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great customer service
26. November 2025
Bewertung ohne vorherige Einladung
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Chiara was friendly
Chiara was friendly, patient and clear on the questions, which enabled the two of us to sort out my accidental damage claim efficiently.
Thanks Chiara
Regards
Chris
25. November 2025
Bewertung ohne vorherige Einladung
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
A 5 star review..well deserved
June was very helpful and professional..she took all the details..clarified them with me and told me very articulately what would be the best course of action ..obvious this can be a stressful time making a claim ..but she guided me through the whole process...5 star review well deserved
24. November 2025
Bewertung ohne vorherige Einladung
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
The person to whom I spoke was…
The person to whom I spoke was friendly,professional and understood exactly why I was phoning and what the problem was.She then dealt with it swiftly and very business like.
20. November 2025
Bewertung ohne vorherige Einladung
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
June was very polite
June was very polite, professional and reassuring during the call today, very easy to deal with and talked through everything with me
20. November 2025
Bewertung ohne vorherige Einladung
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Speedy reply
Speedy reply
Competent staff
Good price
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
The advisor was professional
The advisor was professional, listened well and communicated clearly
17. November 2025
Bewertung ohne vorherige Einladung
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Very helpful…
June was very helpful and explained everything clearly, I felt like I was in safe hands
12. November 2025
Bewertung ohne vorherige Einladung
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Straight forward and easy communication
10. November 2025
Bewertung ohne vorherige Einladung
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Very helpful and guided me through the…
Very helpful and guided me through the process in a calm and efficient manner
10. November 2025
Bewertung ohne vorherige Einladung
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Jacob was a very helpful and…
Jacob was a very helpful and understanding agent. He explained the process clearly and was very sympathetic.
6. November 2025
Bewertung ohne vorherige Einladung
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Prompt and helpful
5. November 2025
Bewertung ohne vorherige Einladung
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Possible CCJ to be issued.
6 Days ago you said Customer Service dept would be in touch???
You failed. You do not answer my emails??? Your company owes me £1050.00. 21st October ERS accepted liability for your insured negligence... 2 weeks later and I am still waiting for MY MONEY.
You have until 7th November 2025 to settle this matter. I will look for redress by seeking a County Court Judgement without further contact with you.
5. November 2025
Bewertung ohne vorherige Einladung
Antwort von ERS
Hello Paul,
We are sorry to hear about your recent experience with ERS. We have notified our customer service team on 06.11 to get in touch and help resolve your complaint. Please reach out to Complaints@iquw.com if you do not hear from them.
Thank you.
ERS Team
Very good and good service
Very good and good service
4. November 2025
Bewertung ohne vorherige Einladung
very helpful as ihave only gone with ers
31. Oktober 2025
Bewertung ohne vorherige Einladung
Efficient response
Reported incident but didn't want to make a claim. Agent fully understood and noted incident and sent email to confirm. Very efficient.
22. Oktober 2025
Bewertung ohne vorherige Einladung
Call handled well
Call handler Roxanne was great, just unfortunate that she didn't have access information given the day before and I had to explain again
30. Oktober 2025
Bewertung ohne vorherige Einladung
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