Enterprise Car Sales Bewertungen 

I’m writing this review in hopes to deter people from, not buying a car from them, but to deter them from buying their warranty. Things happen to used cars. Totally get it. My water pump went out. I called my office I bought it from, they helped fantastically. (Thank you Nolan and Roy from Omaha NE) I called the warranty people as instructed. They faught me tooth and nail on everything. They said that the labor cost was too high so they were only paying half. Then they said the water pump part is covered but not the tool kit needed to fix it because it contains “liquids”. Aka lubrication and conditioner for the new pump. They said they don’t show I have a waiver deductible for the first 12mo / 12k miles so I had to send them a copy of the agreement with that showing. Then at the end they asked if I needed a rental. I told them that would be great seeings that the shop is taking it on Friday and not giving it back til approx Monday. They told me that’s not on them and they only cover 24hrs unless the delay is for parts. Then they’ll only cover an additional 2 anyway. I asked him to just book it for Monday which is the day I would need it most anyway. He said okay and told me there are no cars avail in my area. I said okay? So no rental then. He said I could go somewhere else and they could send me a check for 50 bucks after I send them a receipt. I was like??? 50 bucks? You clearly have never rented a vehicle before. So the fees and all the taxes etc are on me for the fix of the car and the rental. I decided not to go with a rental at all and at the end of the day on a 800 fix they’re paying a little over half. I’m super annoyed bc when it is sold to you you’re “buttered” up into believing you’ll pay nothing at all for the fix unless it’s maintenance related and you’ll have a rental for free with enterprise til the cars done being worked on. Nope. Not at flippin all. I called my car sales branch in Omaha to let them know and told them how big of a load of crap they sold me on the warranty. He was very apologetic which is appreciated but I’m unsure how much I can believe that they didn’t know this was happening. Hope no one else buys their warranty. Love the people at enterprise. Love their cars. Love their deals. But man. That warranty is NOT WORTH IT. Oh. And they give you 7 day buy back guarantee? Do yourself a favor and take the car in to be looked over very well. Just in case. If I did. I probably wouldn’t be dealing with this now.

I went to enterprise car sales in Farmington I wanted to buy a car but most of the cars was more than I wanted to pay for. So I ask the young lady that came out to talk to me. I check out some cars So I ask her when do you get cars that are in my price range. So she gave me her card and told me to call her on Monday. I call her but never got a response back from her. So I went up there to talk to her about buying a car.
she act like she didn't want to talk me because I was not buying a more expensive car. I used enterprise sales before.I never got treated this way. This sale person didn't care about her customer. If you looking to buy a car from enterprise sale don't go to her.

How many times do you have to run somebody's credit to rent a simple economy car? My credit was run six+ times AND is considered a hard hit on my credit. Enterprise denies they ever did this even though I ran a credit report and showed them. I was told not my problem. There are plenty of rental car companies DONT USE Enterprise!

Ottis And Jason at Enterprise in woodbridge Virgina was exstreamley kind Ottis took the time to show me everything about my car purchase wonderfull service been a while since customer service has been shown so graciously .Was not in my plan to buy a car today he was so nice , Love my new Van.

Better check ,check and double check.

Keida White and Takora took excellent care of me when I came to the Victorville location from the Lax location they even lower my rate which was exactly what I needed! Every time I went in I was treated well by all of the Employees there!!! Even when I called to extend my rental days there was no issues I love this place will always remember how I was treated would recommend them to everyone I know

This is an email that I tried to send to Enterprise in Mount Kisco NY but everyone I have contacted refuses to provide an email address. I was able to send an edited version online to a "clearing house", which indicates that it will be forwarded "down" to the "regional management team".

My credit card declined this morning for my reservation. I failed to check before I arrived, as I am in the process of moving and had just dropped my car off at the auto repair.
Shannon and Kelly at Mount Kisco NY were nice and apologetic. However, Shannon failed to tell me I could not use the same card again. I had paid the card down while I was waiting. She informed me that the "system" would not accept a card that had declined previously. She should have known or told me.
I had asked to use two different credit cards and told it would not be acceptable. I was asked for a utility bill but my rent includes my utilities. I had already provided my insurance card. This is a terribly unnecessary burden on an established customer. It was arranged to have Gary to give me a ride home, which was greatly appreciated.
I have been an Enterprise customer for a number of years, except for the last two. As a rideshare driver, I have heard many horror stories from people who had reservations with Enterprise and were left with no car at the airport, sometimes late at night. It was prevalent over the last few years but I gave your company the benefit of the doubt "due to Covid". After a few unpleasant attempts to rent a car with you guys myself before today, I believe that the scenarios presented to me were all true. Today, there was a greater effort to push me away as a customer than to keep me.
My $89 wouldn't make or break you obviously. You made an honest, hardworking customer's day much so much more difficult. Trying to move, pay for my auto repair, missing work (I use my car for business), and then being stranded 15 miles from home because of your stringent policies is terrible customer service and downright mean.
I have been renting from another company in CT since I have lived here, and I am happy to drive an hour to that facility because of the ease of renting a car and the respect they show me as a working man. I chose Enterprise today because you are a few blocks from the auto repair. All of my apprehensions about the quality of Enterprise's services and product have proved to be well founded.
There is nothing to draw me to another risky rental reservation with Enterprise, ever again. Even my being responsible for ensuring that my credit card accounts are paid and up to date will not allay my disappointment with your company. I came back to you today after a long absence. You had a chance to retain me. Instead, I was rejected by the over reaching qualification of "...a couple of utility bills"?
I called the location today to get an email address for a manager and was refused by Kelly. She gave me an 800 number. Why the secrecy? I was being considerate of the manager’s time by trying to send this communication before a phone call. Kelly at first refused to even give me his name, instead she kept “talking over me.” Inexcusable. She finally told me the manager’s name is Connor.

Please use this as a training "tale" and do what you can to address these kinds of needs and difficult experiences with your customers. Enterprise should be very concerned. People rent cars because THEY NEED ONE! Most rentals are presumably for emergency, travel, scheduling, etc. Not being able to obtain a set of wheels, whether for business or pleasure is nightmarish on top of the already stressful situation that brings one to buy your service. Having, and fulfilling, a guarantee of a simpler process to renting should be the renewed mission of Enterprise AND, certainly the least difficult part of someone's day, such as mine has been. The stonewalling by Kelly the assistant manager is baffling.

We had a wonderful experience! Morgan helped us buy our first car (: She explained everything so well and didn't try to pressure us on any particular car. She helped us with our price range and felt like our friend not a pushy car sales. You can trust Enterprise, they are not like other places ❤ My parents have bought from them 3 separate times and have always been happy! They continue to have repeat customers.

In July 2019, I purchased a 2018 Suburban from Enterprise Sales in Allentown ,PA. I am very happy with the deal and the car. But after the closing, they only gave me 1 key and fob. This was ironic because I rented several cars over the years from Enterprise and both sets of keys and fobs are always cabled together. The last communication I had with the salesperson was that they were coming from another state. (the car was from Florida, which I valued). I was able to get a spare aftermarket key for $90,but the fob, with remote start, would have to come from a dealer for $500. In Jan. 2021, I called a corporate number, but you don't get to a higher level. A gentleman from a Wilkes Barre, PA office told me that an Allisa, from the Allentown dealership, was off that week and would contact me when she returns. She never did. The instrumentation was overwhelming, so I didn't notice the service safety system warning until the next day. It turned out to be a haptic seat vibrator (got one from Amazon for $40 and installed in a half hour.) Too bad I had to pay a Chevy dealer $150 to find out what the issue was. So much for their multipoint inspection. Buyers beware.

Ripped off! sold me a car i can't even get registered..stole 5 grand from my bank account fraudually and has been horrible experience. stuck with a van and payments that i can't even drive because i can't register it.

Horrible do not trust this salesman he literally lied to me about helping me out with my credit enterprise is the worst place to buy a vehicle intrest rates are ridiculously high don’t be fooled or forced into believing that it’s going to help your credit I got ripped off! In (Warren mi) I-put down 10,000 cash which the sales man took as profit for himself and finance me. On a 2015 Buick Regal turbo in 2018 was given a 75.000 mile warranty soon as it expired. I needed shocks and struts and rotors, brakes,tires that wasn’t matching had to pay out of pocket for a fuel pump! Plus transmission work! Within the 1st year I purchased The vehicle. Financing was 11,000. Interest was almost 30% which is high. For 73 months heading closed to 80 months with Santander. Which is a financing High risk broker in Texas. They never seen the amount that was put down. On this vehicle So!!! Be careful beware and don’t let your emotions and excitement get the best of you…Remember you are the buyer get what your looking for don’t let yourself be pushed they are over charging you for these vehicles..Don’t put cash down!!! If you do don’t forget to get a Receipt Stating how much you put down or Give it to your finance company. And don’t take the extended warranty!!! Which makes your payments even longer they charge you for that as well. I’m just warning you b/c it happened to me. And my best friend…And they flagging the bad postings!!! Enterprize feed you a story about building your credit history you can do that by owning any type of credit.. Sales reps are trained to lock you in with higher interest rates. The amount being paid on this car I could have gotten a new one.Unless you have cash to give away with deep pockets. It’s sad that I’ll be stuck paying nearly 30.000 for a 17.000 base model which is ridiculous besides it’s other dealerships doing this never anticipated a rental car company would be doing the same.Just remember to do your homework! it’s very troubling I’felt that I could trust salesperson Joshua Barlow that took my cash down payment of 10.000 for profit and finance me the full amount including hidden fees…But that’s what they do gain your trust and take advantage it! Hopefully you know these are base model vehicles so you should be paying base model prices.Which supposed to be lower than average. Me and my best friend had learned the hard way thank god. It’s finally paid off! I’m done with enterprise.Hopefully you find this useful and helpful in making your decision.

Very misleading and I was lied to, in Greensboro NC. Was told my car payments would be a whole $100 cheaper ($250) then it was really $360 a month. And I asked about it before I left and was told to “not worry about it” the next day I read through my paper work and saw that the car I was getting for 19,000 was actually 27,000 because of all of these fees and things I wasn’t told. I returned the car the next day.

If I could give it less than one star I would. Finally paid off my car and happy to share the news. Go somewhere else the salesmen are pushy and couldn’t even process paper correctly. Wish I went anywhere else but nope I made a mistake. Good luck but please for the love of god explore other options. But go if you want to feel like they’re giving you a crap car & hiding more technologically advanced vehicles for a better price somewhere else

The car buying experience was great ,Marah was such a great help to us, everyone in here working is super friendly, but Mariah was the one in sales, great, helpful thru and thru she became family if you need a car come see her on Rockside road in Bedford Ohio

Working with Justin Guyton of Enterprise Car Sales in Marietta, GA, we purchased a used Tahoe. He did a fantastic job for us and the entire experience of purchasing was the best we have had getting a car in many years. We are elderly and unable to travel to different car dealerships to "look." We did everything over the phone and on line. The dealership brought the vehicle to our front door. Would highly recommend Mr. Guyton and would definitely deal with this dealership again.

Working with John Styles was great, this man knows customer satisfaction!

MY NIGHTMARE EXPERIENCE!!! My father purchased a 2019 Jeep for my 16-year-old daughter. Within 3 months of the purchase, while my father and daughter were driving on the interstate, they noticed the vehicle was smoking so they immediately pulled over and had the vehicle towed. We later learned the smoke was caused from the power transfer unit overheating and catching fire. The fire was caused by Enterprise installing wrong-sized tires on the Jeep before selling it to my father. They directed us to contact the warranty company to have the jeep fixed. The repairs are estimated to cost over $12,000.00 in addition to almost $2,000.00 my father has already paid out-of-pocket for towing fees and tear-down expenses. When we submitted the claim under the service warranty we purchased from Enterprise, the company informed us that the warranty we purchased from Enterprise has an exclusion for damage caused by the installation of wrong-sized tires. We explained to them that the wrong-sized tires were installed by Enterprise before we purchased it. After the warranty company refused to pay for repairs, my father sent an e-mail to Enterprise informing them of our desperate situation, as my father is on a fixed income and continues to make payments on a car that has not been operable for over 6 months. He told them he had submitted the repairs under the warranty as they had instructed us to do but they are refusing to pay for the repairs because the damage was caused by the wrong-sized tires Enterprise had installed. He asked Enterprise to please help us get the Jeep repaired or to provide an operable vehicle. It has been almost 4 weeks since he sent the e-mail and we’ve heard nothing from Enterprise.

What a rip off. They are charging me extra for a car I did not ask for. Called and thought this was taken care of. Everything was being being paid for through Insurance. What is the use calling and thinking you have everything taken care of and wasted my time calling. I made a complaint to my car insurance and the car insurance from the person hitting me. I

All of those stereotypes of crooked used car salespeople came true! The car seems fine so far. This review is for the Lakewood, Washington dealership where I was misled and lied to repeatedly. I do believe the vehicles are generally well-maintained, but all but one of the several people I had contact with either misled me or outright lied. Of course I don’t know if this is corporate policy, but it’s such a big expense, and very traumatic to find out you were tricked.

Outstanding Customer Service

I’m writing this review in regards to Stephen Hicks, Michael Gruzalski at Enterprise Car Sales in Palatine, IL. I’m not writing this review because Mr. Hicks just sold me a vehicle, but I’m writing because of his interactions while I purchasing the vehicle. Mr. Hicks made this experience a noteworthy and enjoyable experience. First, what Mr. Hicks said he was going to do, whether on the phone, text, email, or in person, he did just that. He always kept his word! Mr. Hicks didn’t over promise, he consistently provide me with information and guided me through the process at the pace I wanted to go and was able to help me get to exactly what I wanted without any surprises. Second, Mr. Hicks was very personable making me feel respected, valued, and comfortable with that which I desired to do. He continued to work hard while talking and laughing with me, demonstrating kindness and exemplary customer service. Third, Mr. Hicks exhibited world class professionalism throughout the whole process. This experience with him, as well as interactions with Michael Gruzalski, who shared in my experience and provided great customer service as well, has caused me to take pride in my decision to purchase a car from Enterprise Car Sales as well the decision to come back for the next vehicle as well. Thanks Stephen and Mike much appreciated!