Enterprise Car Sales Bewertungen 

Attempted to make a purchase. Was told that two other people had appointments to look at the car before me, but I would be next in line. I guess I made a mistake in disclosing that I would be paying cash. I got a call that I was next in line and an appointment was made. About an hour before my appointment, the salesperson sent me a text to tell me that someone was "probably" going to be buying the car. When I questioned how this could be, the salesperson starting telling me that they don't go by who is next in line. I assume the salesperson was interested in getting the commission off the financing for the other buyer. I will NOT have anything further to do with Enterprise and advise others against doing business with them.

My wife really felt the sales person at the North Charleston SC dealer was open, honest and totally above board. She was, but what she did not know or disclose was that the BMW 330i we eventually purchased was outfitted with the wrong tires. There is no spare tire with the BMW and the car is orginally produced they come with Run-Flat tires. We were going to take an extended trip and decided to have the BMW inspected by Hilton Head BMW. The only major issue was the tires were not Run-Flat! In contacting the dealer their response was they equip vehicles with flat tire inflators...but we did not have one. We wanted Run-Flat tires installed on our vehicle, but Enterprise said, NO WAY!

My car was rear ended and I needed a replacement. I had struck interest in purchasing a replacement car from Enterprise, Seattle, WA. The sales went pretty smoothly, however after that it was stressful. I had stated from the beginning I was waiting for a check from the insurance company to pay the deposit, I was assured that they would put a 10 day hold on my check and not deposit it until I let them know I had the funds in my account. They deposited my check in two days after the sale without my knowledge or my call saying that I had received the insurance check, debiting my bank account 2,000.00. My bank fortunately rejected the check the next day because I didn't have the funds yet, I reached out to my sales person she said sorry and she told the finance department not to cash the check. I was livid my bank resolved it and Enterprise did nothing except resubmit the next day again without me saying I had the funds yet which I didn't (this was day 5) so I was super stressed I had an empty bank account. My bank rejected it again and when I got the funds a couple days later finally with the insurance check I contacted them and they very coldly and somewhat dismissed verbiage said I had to now write another check or use a link with my debit card. I did that and finally it was resolved, however that being said I felt like they didn't have any remorse or responsibility for what they had done, I got an email from finance that they got my funds but when I asked about why they did what they did I got no response. I will not purchase from them again, I work in consumer relations and would never be this dismissive for my actions, mistakes happen but now I have fees I had to pay because of what they did.

I had been without a car for two months, and my job requires that I have transportation. So, I set out to buy a vehicle before we went back to work in the new year. I rented some cars from Enterprise to run errands during the holiday. One of the associates asked me if I was using my rental for travel. I told them that I was looking for a vehicle. They told me that Enterprise sold cars. Who knew?
I talked to a sales representative in Hyattsville (Enterprise had an old address for me). He was accommodating and pleasant and referred me to Qaseem Owens in the Enterprise Sales lot in Pelham, AL. I scheduled a meeting with him the day after Christmas.
Mr. Owens explained everything in detail about how Enterprise Sales works. Then he asked me a question that no car dealership had asked me. "What kind of car do you want?" He didn't look at a credit report, first. He didn't lead me to get the most expensive vehicle. I told him everything I wanted, from monthly payment to the type of car, mileage, and color. He was able to provide me with everything that I asked for. And he was nice. I was very fearful because I had not financed a car in 11 years. The car dealerships I had visited made me feel very uncomfortable and unheard. This was a great experience. I am very appreciative.

We purchased our car from ENTERPRISE EL PASO and were promised a second/replacement key. ZERO response from them. We have made numerous attempts to have them fulfill and Honor their commitment to us, but keep getting the "runaround" or no response at all. Total disappointment with this company. They have absolutely no regard for service after the sale!

Salesman, Paul, was great. He was very informative and helpful. I bought the car with issues the manager, Malcolm knew about. It had a bad tire and bad key hub plus a quarter of a tank of gas. I was informed they would take care of it and I made an early appointment to go on because I had scheduled a mechanic for the following afternoon since I was driving out of town in two days for Thanksgiving. I was within the seven days trial period. I brought the car in. They gave me a rental and informed me the car would not be ready for two days! Just to fix a flat and replace key. I had to cancel the mechanic and put of town trip. I received the car two days later with no change in the condition. The metal key had been removed from one hub to the other and still did not work. They put air in the tire and white handprints on the passenger door. That took two days. I have an extended warrantee. Noone has called or apologized. I'm glad this happened to me before my sister bought a car there.
This may not happen at all locations because most have good reviews. I believe this is a management problem that head quarters needs to address. This location is in Houston off of I45 north. I still have a key that doesn't work, I took my car to discount tire to fix the flat. I missed my trip. I don't trust that location so I will be going to the mazda dealership.

J’ai loué sur internet 1 mois avant de prendre une voiture 7 places au départ de aéroport de bordeaux
Arrive sur site il n’y avait pas la voiture demandée à la place j’ai eu un Ford transit 9 places ,pas de possibilité de discuter le manager de l’agence pas professionnel pas de solution autre que d’annuler la réservation, il savait bien que je ne le ferai pas puisque j’avais 3 enfants en bas âge. De plus il vous prenne des franchises absolument hors de prix 2500€ si vous ramener la voiture abîmé pour éviter les franchises vous devez payer 30€ de supplément par jour
J’ai écrit sur le site entreprise pour dénoncer l’agissement du manager de l’agence de l’aéroport de bordeaux bien sûr aucune réponse ou excuses
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Enterprise, Andover.
Booked a car weeks in advance to allow my vehicle to be repaired, the morning of collection I receive a call 1 hour before collecting that they do not have a car until later in the day. This then caused a knock on affect to all previously planned appointments that day to little concern to the member of staff.

On arrival the car provided was unfortunately not suitable for my families requirements, no other car was offered.
Unprofessional staff member was more interested in her own mobile phone same staff member as previously mentioned.

Left enterprise and had to collect own vehicle from repair garage to then rebook at a later date.

This was my first time buying a car from anywhere other than a dealership, and so far it’s been a very disappointing experience. I have only had the 2019 vehicle for 2 months( purchased May 26, 2023), and already have had a dead battery, which I was eventually reimbursed for, but now there’s an electrical malfunction that is most likely not covered under the limited warranty. The dealership has been unable to get thru to a Assurant to even verify if the parts are covered. I spoke with “ Manager” Amir today and asked about adding an extended warranty because I was told I could add it later by the salesperson. Now I’m being told I had to add it within 30 days. When I explained to Amir the issues I’ve had with the car his response was simply that’s why I should have gotten the extended warranty at the time of purchase. I understand that the car is not a new car, but I would have at least expected a little empathy, which when you’re in business goes a long way.

Absolute dreadful company DO NOT TRUST!
Booked a car 2 months ago and just 2 days before I go and collect called me and said there is no cars left due to Easter holidays so they are unable to provide me with a car. Absolutely stuffed as destroyed my holidays. Thank you Enterprise for being an absolute joke.

They are a joke. I wish I had read the reviews before I gave them my money to transfer a car from one lot to another. I paid $305 to have a car I was interested in buy from the Enterprise in Fredericksburg Va to their lot in Newport News Virginia. It’s less than a 2 hour drive but It’s been 2 weeks and they cannot deliver the car. I get one excuse after another and none of them make sense. I was reminded today that they have 21 days to deliver the car. I didn’t think a 2 hour drive would turn into 21 days or I would never have paid for the transfer. Now I’m wondering what is wrong with the car. Is that the reason for the delay? It was advertised as a one owner car with no accidents. Now I’m not so sure. I feel like I’ve been conned. Deal with them at your own risk. You have been warned.

When I bought the car I was happy. The one I made arrangements to see was sold before my viewing appointment so they found a similar one at another site and brought it in. I bought it and thought decent purchase. Two months later the car was undrivable because a part of the suspension broke. The tech said something big had been hit causing the damage. I hadn’t hit anything especially something big. Enterprise refused to do anything. They said there was no way for them to know I hadn’t hit anything so they couldn’t help. I argued that I was telling them I hadn’t and if I had I would have gone to my insurance instead of to them so the were calling me a liar. He couldn’t refute calling me a liar or do anything to help me w the $3700 in repairs to drive the car. I purchased the bumper to pumper coverage only to find out that it covers failures and this wasn’t in that category. Don’t trust enterprise used cars. U don’t know if a prior driver was off roading in the car which I suspect happened w my car or used it properly. At least stay away from Waukesha WI sales office

Horrible car let off lot against their own policies and pushed back repairs lying to me saying will honor the deal till after 7 days issues not fixed and tell me sorry too late to return then say bring in on monday 10 am we will see if gives off codes so i go monday yesterday at 9 to my mechanic he hooks car up few codes go off but enterprise nope no codes sorry one big code that went off as i saw myself at my mechanic was one being not correct key as with pushstart computer cars apparently the windshield that had to be calibrated a few times as they sold car with cracked one sent safelight to my home twice cause no one told them the car model and it is a special one needed for computer that runs car even after they came out twice still was throwing off sensors and headlights not working correctly so apparently windshield and original key are important factors to car running right both issues they kept saying we will handle it lies blatantly lied to my face the entire time run away do not buy from this company

Had a great time finding a car. Juve helped with all the details. I was on a very strict budget and worried about safety features, he explained everything with all the information I needed to purchase the car that day. Defiantly will be going back for my next car and seeing Juve.

Seattle, Washington
On 12/29/2022 bought a car with the made $11000 down-payment(cashier's check),
On 01/05/2023 returned a car.The reason for Information not correct on post in the web & app. 7days or 1000mi no asked to return promotion/ Advertising restrictions.What so ever they didn't return to my down-payment money yet.(They said, the check will be refund to me within 7 to 10 days. After 10days later they said to me that the check return policy are 14 business days. But over 15 business days already. I called to them several times but they said, they will email to finance team for regarding this matter and call me back and let me know it but they didn't it even I called to them again later than Manager not in the desk. Let the manager know I called. But overnight and overnight no response call me back yet. I definitely felt they were play with me and disrespect to me. For example, They mentioned in front of me that "No free for work".when I returned car right after. Couple days later Hana(manager) called me that the return to car key if I had it but they knew it I didn't have the key car. And they refused sell any car to me at all of the Enterprise sale a car branches so You can not buy from Enterprise because I returned to the car. Sincerely, Ive been living at the hell what I felt and feeling now. What should I do? I am really frustrated and scared it because they knew my home address and work address and much more information like a mostly in my personal information. This is pic of cakes that I wrote it. I should stop to tell about them because they are devils what I guess so I am very scared and watching out my back every an hours. Thank you for the Enterprise sales team members Especifically, Hana whom the Manager at the branch. I knew you are the controller all this matter!
Let you guys know whom the people read this review it that you will be regret for sure when you trying to buy a car with enterprise sales a car!! This is just my opinion! It's up to you!! If you guys wants full story about it than dm to me. I just posted on here about a little bit of it.
I will let you tell you how they were playing and racism etc.. I have the evidence and I can prove it what I said it.

P.S.
I generally posted on here about this issue that the Owner replied back right away. He wants help me and asked me the more details information by email. So I sent it right away. But no even one word heard from him or them. It was 3 days ago. He Just posted on here for show up what I guess so now.

In may I gave Enterprise car sales a 5 star review. 2 days later the first car they sold me was leaking in my driveway. Told them I didn't want that car and they took it back. And I gave them a 5 star review again because I felt it wasn't their fault and they seemed to be compassionate about the situation. They then sold me a 2018 dodge journey which I love but.... On November 9 the transmission went and again I said thank God I have the power train warranty.sooothe car was towed to the local dodge dealer and Enterprise corporate supplied a rental. On December 9thdodge called transmission done pulled out of dodge engine light came on went back they shut it off.on the 10 engine light back on was told to bring car back on December 11. On the way to work December 11 the new transmission went. Back to dodge. on December 20th dodge called transmission fixed car ready. Then on January 7th transmission is leaking in my driveway.entetprise seems to be done with me since dodge installed the first of 2 transmissions. So back to dodge I go tomorrow. I think the car I love so much may be a lemon. More to come.

Brand new to their system of sales. I haven't purchased a vehicle in over 10 years and it took 6-7 hours to complete my sale. The finance person didn't take the time to meet with me and non of the sales people didn't know most of the paperwork. IN the end the "head guy" called and listened and decided my experience was not good yet he decided his people only needed training. ....btw my paperwork didn't make it to bank who was financing for right at a month. watch your back side

This is the third car I have bought from Enterprise Car Sales and they keep me coming back. Corey Hall & Matt Michalski at the DFW location were phenomenal to work with on this transaction. They were friendly, professional and expediently took care of the entire process (calling about the car to delivery of the car over an hour away) in less than 3 hours! Hands down, stellar customer service and experience …. Keep it up guys and thank you!

Kari Michaels and Hannah were phenomenal in their treatment of my family. They made the car buying experience a breeze. There was no pressure to buy more warranties than we needed nor any pressure about anything. They were so professional and friendly, it made me wish every car sales person would follow their great example. They treated my 16yo young driver with respect and curtesy, and my 22yo son, who happens to be a car mechanic, with the utmost respect. There were no games of intimidation nor boasting. Our time with them was a pleasure!

My son and his girlfriend went to Enterprise simply to discuss what their options were regarding possible trade ins. Before going, coincidentally, Michelle, a rep there, called me to check on how we were doing with the car we bought a year ago. I told her about my son and his girlfriend and their inquiry and set things in motion. My son and his girlfriend are young (20 year olds) and not savvy when it comes to buying cars but they were only supposed to have a discussion. Well, it turns out they were tricked into providing their SS#s under the pretense of it not being a hard credit check. Not only did the rep send their SS info to many banks (for which they received many responses, thereby reducing their scores) but she constantly called and texted, pressuring them both on purchasing vehicles, for at least 3 weeks.
They saw two young and impressionable kids and tried to take advantage. Despicable!