Elephant Bewertungen 

1'015
•
TrustScore 4 von 5

3.8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 3 von 5 Sternen

I have been with elephant for 4 years and although I have enjoyed my time with them and planned to renew my policy, I got a renewal offer almost 3 times the premium I had in the last year. Even after... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Spoke to Jonathan about my car insurance renewal quote today as I wanted to change elements of cover at renewal. He was very professional, calm, easy to understand and thorough. It was a genuine pleas... Mehr ansehen

Bewertet mit 3 von 5 Sternen

My renewal quote increased by about 80% compared to last year and none of my circumstances or driving history had changed, which felt like a blatant attempt to exploit my loyalty. When I called to... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I found Elephant on a comparison website. The quote was good and the whole experience was easy and stress free.

Unternehmensdetails

  1. Versicherungsagentur

Informationen, die aus verschiedenen externen Quellen stammen

Part of the Admiral Group, Elephant launched in 2000 and was the first UK company to sell car insurance online. Today it specialises in no nonsense, great value, straightforward car insurance.


Kontaktinformationen

3.8

Gut

TrustScore 4 von 5

1015 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

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3.8

Alle Bewertungen

(1'015)

130 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

After being a customer for many years…

After being a customer for many years Elephant totally shafted me with my car insurance. Last year I paid £669 and this year my auto renewal price was £1368. Called up to renegotiate and they dropped the price to £1268. So by £100 ffs ?!? Utterly scandalous and so much for customer loyalty. Whilst logging into comparison websites I got contacted by a broker who got me car insurance for £553 with One Call . I would recommend anyone looking to try them . Thank you Elephant for showing me that customer loyalty means nothing to you . I won’t be coming back . Am sure I will get a response from Elephant saying oh they are so sorry that they couldn’t match the price blah blah blah. All lip service . Save me a response . You treat customers who have been loyal to you like shit . All you say is due to stats and costs etc - it’s nonsense. Your agents roll
Out the same verbal diarrhoea . I’m not paying extra for others who drive like idiots . Elephant are just not bothered and guess what neither am I . I couldn’t be happier . I just saved myself over £800 !

And there you see the weak reply . They aren’t bothered that they lose loyal customers . Beggars belief

20. Juli 2026
Bewertung ohne vorherige Einladung
Elephant-Logo

Antwort von Elephant

Hello, Thank you for taking the time to leave your feedback. We're sorry to hear you were disappointed with your renewal price, but we're pleased you were able to find cover that suited your needs. We'll ensure your comments are passed on to the relevant team.

Thanks,
Kate.

Bewertet mit 5 von 5 Sternen

Would recommend

Easy to navigate site, competitive pricing and really easy to make changes during policy term. Would recommend.

14. Juli 2026
Bewertet mit 1 von 5 Sternen

Quoted double the insurance compared t others. Avoid.

Quoted double the insurance compared to Moneysupermarked and Confused.com - cheapest with those companies were around £18 per month or £220 annually. Elephant quoted me £44 per month or £440 No thanks. Took me few minutes to get these comparisons - what a con. Easy to avoid and find cheaper quotes elsewhere in minutes.

14. Juli 2026
Bewertung ohne vorherige Einladung
Elephant-Logo

Antwort von Elephant

Hello. Thank you for your feedback. We're sorry to hear that our quote wasn't competitive compared to those you found elsewhere. Insurance premiums are calculated using a range of factors, and quotes can differ between providers and products.
We understand the importance of finding the best value for your needs, and we're disappointed we couldn't offer a more competitive price on this occasion. We appreciate you taking the time to share your experience.

Thanks, Stacey.

Bewertet mit 1 von 5 Sternen

I posted a review previously warning…

I posted a review previously warning people to avoid this company!! The insurance company contacted me on the review to say they would look into this case to investigate it further and try and resolve it. I have heard nothing since! Its been 19 months now and ive still had no pay out. My car that was written off has only just been removed from my driveway 2 months ago. Absolutely terrible company AVOID at all costs

8. Juli 2026
Bewertung ohne vorherige Einladung
Elephant-Logo

Antwort von Elephant

Hello,
Thank you for taking the time to update your review.
We're sorry to hear that you remain dissatisfied with the progress of your claim and can appreciate how frustrating it must be to have been waiting such a long time for matters to be resolved, particularly following the write off of your vehicle and the delays you have described.
We understand from your review that you were expecting further contact following your previous feedback, and we're sorry to hear that you feel this has not happened.
Please could you send your full name and claim reference number to ReviewFeedbackSupport@admiralgroup.co.uk. Once we receive your details, we'll arrange for your concerns to be reviewed and ask the relevant team to contact you directly.
Thank you,
Rach

Bewertet mit 1 von 5 Sternen

Using false information to increase premiums

On two occasions they put my insurance up (once by £100 and a 2nd time by £134!) a month because they said they had information about my claim which I had already declared and said I didn’t know the settlement amount when taking out the policy! They then said my son had a claim because I had accidentally clicked yes on a previous compare quote (apparently according to Elephant information from previous go compare quotes is proof!). Even when checking he had never had a claim they still would not remove it because they said the information from the claims database may be wrong! To add he didn’t even have a driving licence on the date I’d accidentally put the claim on a quote! Horrendous company and would never use them again! And then when I raised a complaint, the man told me there was no point because it wouldn’t be upheld because they’d followed the policy and procedures! So basically they can use false information about you to increase premiums. Absolutely crooks!!!

3. Juli 2026
Bewertung ohne vorherige Einladung
Elephant-Logo

Antwort von Elephant

Hello Suzanne.
Thank you for taking the time to share your feedback.

We're sorry to hear about your experience and can appreciate how frustrating it must have been to see your premium increase based on information that you believe was incorrect. We understand your concerns regarding the claims information used, the subsequent premium changes, and the experience you had when attempting to raise a complaint.

We'd like to ensure your concerns have been formally logged and reviewed. Please email us with your policy number an full name to ReviewFeedbackSupport@admiralgroup.co.uk and we'll arrange for the relevant team to look into the matter further.

We're sorry that this has left you with such a negative impression of us and appreciate you bringing your concerns to our attention. - Courtney

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