I have been with elephant for 4 years and although I have enjoyed my time with them and planned to renew my policy, I got a renewal offer almost 3 times the premium I had in the last year. Even after... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I took out car insurance in January. It was such a painful experience trying to arrange it online I ended up calling them and got put through to an offshore call centre. I specifically told the person... Mehr ansehen
Unternehmen hat geantwortet
Spoke to Jonathan about my car insurance renewal quote today as I wanted to change elements of cover at renewal. He was very professional, calm, easy to understand and thorough. It was a genuine pleas... Mehr ansehen
I found Elephant on a comparison website. The quote was good and the whole experience was easy and stress free.
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Part of the Admiral Group, Elephant launched in 2000 and was the first UK company to sell car insurance online. Today it specialises in no nonsense, great value, straightforward car insurance.
Kontaktinformationen
Ty Admiral, David Street, CF10 2AA, Cardiff, Vereinigtes Königreich
- 0333 220 2006
- www.elephant.co.uk
3.7
Akzeptabel
1013 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Good value, might be your cheapest provider for some cars!
Best price at the time for my vehicle and age, can’t complain so far. Process and UI were simple and easy. Maybe the website can use an update / refresh but rest is good.
4. August 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Terrible Customer Service
Mistakingly called the company after believing my insurance was still with them (my parents had changed companies without my knowledge) and they rudely said “you’re not with us” then hung up. Obviously this made me panic which could’ve been easily avoided by them taking 1 minute to explain what had happened. Terrible customer service, wouldn’t recommend if they’re like this to everyone. (I do want to make it clear that I am no longer with the company but no one should handle customer service that way).
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Elephant
Hello Becky.
We're very sorry to read about your experience. We can understand why this situation would have been upsetting, particularly if you believed your insurance was with us and were looking for help, only to be left feeling dismissed and unsure about what had happened.
We appreciate that a brief explanation could have helped avoid a lot of unnecessary worry and confusion, and we're sorry that this wasn't your experience. The level of service you've described falls short of the standard we aim to provide.
If there's anything further we can do to assist, please email us at ReviewFeedbackSupport@admiralgroup.co.uk with your details, and we'll be happy to help.
Thank you for taking the time to bring this to our attention. - Courtney
They supplied the price and stood by it…
They supplied the price and stood by it without any hesitation.
5. August 2026
The 2 ladies I spoke to were extremely…
The 2 ladies I spoke to were extremely helpful, explained everything & took their time.
26. Juli 2026
Pleasant polite person i dealt with…
Pleasant polite person i dealt with very knowledgable about the product we bought would recommend .
16. Juli 2026
Efficient and serve purpose
I have very good experience, very efficient and smooth transition to new insurance.
19. Juli 2026
Claims department is shocking
Claims department is shocking. Admiral deal with it but i pay elephant !! Been insured with them for many years. Had claim in 2022 which was not handled well and I was owed 800 excess. 4 years later I get letter to say they will pay me under that amount and will take 28 days to process. I'm still waiting. Do not recommend them in event of claim accident you will be waiting years for it to get sorted. Not acceptable.
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Elephant
Hi,
Thank you for taking the time to share your experience, and we're sorry to hear how frustrated and disappointed you've been with the handling of your claim and excess refund.
We completely understand why waiting so long for a resolution would be upsetting, especially after being a loyal customer for many years. This isn't the level of service we aim to provide.
We can see that this matter is currently being dealt with via email, and the relevant team is actively looking into it for you. They'll continue to keep you updated and work towards resolving things as quickly as possible.
Thank you for your patience while this is being reviewed, and we appreciate you bringing your concerns to our attention.
Sal.
Didn't send me any proof of insurance
Didn't send me any proof of insurance. I specifically asked some paperwork to prove insurance but nothing received. Every time I tried to use online portal it never sent me registration email so just going around in circles
24. Juli 2026
Antwort von Elephant
Hi Joseph
We appreciate you sharing your experience. We are concerned to hear about the difficulties you faced with receiving proof of insurance and accessing our online portal. I have requested a copy to be sent out to your email address. Please get in touch if you have any further issues:
https://www.elephant.co.uk/help-and-support/
Thanks
Jo
Very good service 😀
20. Juli 2026
So funktioniert Trustpilot
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