Ebookers Bewertungen 

Avoid!!! avoid!!!! avoid!!!! I was booking flight+hotel, their site said there is problem with my card, yet they still charged me for flights, no email confirmation, nothing.They do not reply to my emails, their phone line is not answering, it is actually premium line, so you are paying a lot trying to ring them, after 20 to 30 seconds line hangs up, every time,WAS TRYING TO RING THEM 20 TIMES!!! SCAMMERS
AVOID AT ANY COST!!!

I booked a hotel with Ebookers including breakfast. When I got the email confirmation I checked it and it stated breakfast not included. I cancelled the booking. I went back to the website, in case I had made a mistake to double check and there was the same hotel including breakfast. Same price, I double checked that too. Be warned, don't trust them.

My friends booked a flight with Ebookers and their seats were scattered all over the plane. They had to give another 74 euro to have seats next to each other.

1 hour 20 minutes later they claimed they cannot confirm my booking even though €2360 has been taken out of my account. They said “if you receive an email saying you’ve reserved someth8ng contact us”!? My money is now in limbo as they took money from my account. My bank account is in negative figures with an ebookers transfer and they have no record of any bookings under my name. Also €15.30 was debited twenty times and credited 8 times. Apparently this refers to the number of times they tried to initiate a transfer from my account but luckily my bank security kicked in and prevented more transfers after the initial thousands were taken out. Customer service section is a joke. Repeated that no record of booking on their system even though thousands taken out. BEWARE. I’m giving the 1 star as this is the lowest score I can assign - stars are inappropiat3 when dealing with ebookers

Have booked with ebookers.ie many times- super service- just double check baggage charges with airlines before booking!

Based on reviews of ebookers.ie and .com, I was expecting disaster. But except for expedia, every other option cost twice as much for a last minute booking to America for a funeral for flights and rental car. We took the chance and had no problems at all with our BA flights and Alamo car booking. I checked the confirmation numbers for both on the BA and Alamo sites straight after booking and everything was correct and we checked in online. On the return with BA we missed the connection, due to tech problems, and we had already been rebooked on the next flights by the time we landed, so we didn't get less service from BA because we booked via ebookers. I will be using ebookers again in the future. We would have booked the hotel with them too, except it was cheaper to get our hotel of choice on booking.com as I get a discount with them.

I had a brilliant experience with Ebookers customer service team. I booked a one night stay in a hotel in Ireland. I became ill and was unable to travel, however I had already missed the cancellation deadline. I contacted Ebookers by phone and explained the issue. I spoke with one of the agents named Snehe. She provided great assistance and patience. She took the time to call me and modified my booking without any penalties. I would recommended using Ebookers to anyone. Thank you again for your hospitality and consideration

I was requiring 5 twin rooms for 3 nights & looking for the best deal possible!
Trivago directed me to Ebookers Website where the deal stated it was £90 per twin room for the dates I required.
I expected Ebookers to honour the price as advertised or at least explain why they were unable to do so!
Not the case-it turned out, instead of the £90 I was expecting to pay per room per night, I was charged £135 per room per night!
A vast difference, with no explanation as to why they were unable to give me the price as advertised?
I am still asking this question- I have spoken to 4 people from their so called ‘customer care dept’ ( more like customer couldn’t care less dept.)
& not one of them has understood my frustration at not having my question answered, what happened to selling as advertised!
I thought this was against the law?
Needless to say this was the first & last time I’ll book with Ebookers or their subsidiaries ever again & advice others to follow.

Worse experience ever!!!
Avoid this company in all cost!
Booked a trip and because I wasn't registered with the company the details of the flight wasn't sent to me.
Also the connection flight time wasn't showed on time of booking
Trying to change the flight and after 2 hours on the phone to change for previous day or suitable time and promise that advisor will sort this for me -nothing!Was happy to pay the extras and still at the end nothing!
After another 40 min he transferred me to really rude manager who even don't leave you to talk and said it's my fault that I didn't called straight away!
That's my first and last time I use their service

Booked flights to go to Australia, instead of 3 flights as we originally booked they changed them to 4 saying the airline had made a schedule change, However when we arrived in Sydney after our 2nd flight, we discovered the original direct flight to Townsville was going ahead but we had to wait and take 2 more flights to get there. We also received over 9 emails changing the times of our sons flights back and forwards. It was ridiculous. Will not use them again.

We booked to travel in October and cannot travel due to illness. i cannot get them on the telephone to cancel the flights and their customer service will not cancel them. The telephone is only an answer machine and I have been held up for hours leading to very high telephone bills. I do not know what to do about cancelling the flights in these circumstances.

Avoid ebookers for business trips - it is IMPOSSIBLE to get an invoice for a hotel stay booked with them.

Had a very bad experience with e-bookers. Booked a Hertz rental with them. Their advertising promised taxes and charges included. Was very disappointed to be hit with additional hidden charges. These charges were based on where I picked up and left the car (exactly where I said I would when I made my booking). When I compared their price against others I believed these were included. Feel completely ripped off!

Poor. Said free cancellation on room. I booked and cancelled almost straight away. This was well in advance of the stay. I was still charged and refunded less than what I paid.
Contacted them by email and phone. I received a call saying that I would be fully refunded. Few days later still not refunded. Emailed them again and they are sending me around the world. Irreputable and dishonesty. Very dissatisfied. Will never use them again. Think they are same company as hotels.com. also.

Drove 3 hrs from Dublin to Connemara - got to the hotel late in the evening and was told there was no record of my booking and that the hotel has not dealt with ebookers in a long time - in fact the hotel had since changed name from the one advertised on ebookers.

Tried calling ebookers and got no answer, have since emailed them 3 times to see what happened, each time they say they are in touch with the hotel and will let me know. They are still advertising the hotel under ythe old name.

DO NOT USE EBOOKERS

Booked a car with Ebookers for 22-25th May. When arrived at the car rental counter, they advised the car was booked from the 22nd-24th May. Tried to get in contact with ebookers but after 30 minutes being put on in a queue, I hung up as I had to get my work complete. Very bad service. 7267484990380

They didn't issue my return flight ticket I have to buy another one they said they gonna give my refund but never happened! The costumer service just lie and make excuses! The worst thing I ever done was to buy from them! Stay away!!!!!!!

I've bought tickets with them and at the moment of my my flight I didn't have the permission of the company. I called them from the aeroport they took hours and couldn't find the reason why I wasn't able to flight, they just said buy a new ticket but it has to be the cheapest one you find after we will give your refund!!!
I ve trying to contact to know about my refund but again they take ages to answer, THEY ARE UNORGANIZED, every time I talk to some one from customer service they give me a different answer, MANY TIMES, MANY TIMES they give their word they gonna call me back but it doesn't happen!! THEY PLAY WITH YOUR MONEY,!!!!!!!!!

I have been using Ebookers for years and have never had an issue. I recommend the site to everyone. The deals are fantastic but the trustworthiness is really why I use it so often. We have been to Poland, Edinburgh, Berlin, Amsterdam, Belfast.... and more! Never an issue.

# Very Disappointed Disabled Guest at Jumeira Rotana in Dubai
I am a wheelchair user and we booked two weeks with ebookers.com
We explained that it was imperative that I had a twin beds room with ensuite shower (not a bath with shower over)

We arrived at the hotel and no twin beds room with shower

Finally we contact ebookers.com several times to tell them about our concerns and apart from an initial acknowledgement of our email they never contacted us.

SHAME ON Jumeira Rotana and ebookers.com who will be hearing from us imminently regarding our serious complaint and the detrimental affect it had on our holiday

I booked our flight to Portugal. Easy process and cannot fault their website.