Dualit Bewertungen 

Bought an Architect toaster £99. It lasted one year and 7 months. Sparks came out it when I was roasting a bagel and it blew all the power in my kitchen. The toaster was then blown - no power to it and it was guaranteed for one year only. The only toasters that can be repaired are Classic. Don’t bother buying any of their other ones. Complete waste of money. I’d have been better buying a £12.99 from Aldi and it would have lasted longer.

zeer slecht waterkoker van 200 euro waarbij als je hem open doet de ring afbreekt na 3 jaar...hebben ze onderdeel in de UK maar versturen niet, in NL kunnen ze er niet eens aankomen
zeer slechte ervaring en wel adverteren dat ze onderdelen hebben
dit mag niet voor zoveel geld...dualit 1.7 lt waterkoker rvs

Ja wel erg raar dat ik dualit UK moet mailen en zenden ze gewoon de zwarte knop ipv de creme uitvoering.. serie nr heb ik nooit gegeven..!!!

We have few dualit kitchen items (toaster, kettle etc) the quality from our experience is far superior to any other brand we have used, after many years the kettle required a little attention to one of the fill level windows, contacted customer service who were excellent and kettle repaired to new, in weeks- brilliant !

Yes I know it’s a super premium price product but it does meet expectations.
The Classic Toaster costs from circa £180 depending on how many slices you want to toast from 2 to 6.
It isn’t automatic, you have to select which slots/heating elements to use, set a timer to get the right amount of browning. It doesn’t even pop up when finished!
So how can you justify the premium?
1) it is reassuringly solid
2) everything has a purpose
3) the design has become iconic
4) it makes you think about how you want your toast to come out like.
5) it is almost artisanal
Can it really justify its price? No but I enjoy using it and would miss it if I went back to my old two slot pop up machine.

I had to order some new heating elements for my Dualit Sandwich Toaster, I ordered them online, I didn't order the right ones for my toasters, So I rang customer service for some some help ,l was greeted by a very polite young lady( Sally) who was very helpful indeed, Sally explained that it was late in the day to speak to the engineers it was Friday afternoon. Sally explained she would ring back on Monday with the correct information on the elements. On Monday Sally rang me with the information I needed. Sally product knowledge was unbelievable, believe me I have had instances where they have to transfer you to someone else for help and then they still don't know. Sally could tell you step by step in replacing the elements. My Dualit toaster is from 1996 and ony one element has failed, so Im going to replace all the elements. When you are considering buying a toaster look know further than Dualit hand made in the UK they sell all the spare parts, and you'll have the pleasure of speaking to Sally for fantastic customer service.

My 2-slice Dualit toaster became a fire hazard. It started with the timer switch becoming stuck in the on position, the toaster overheating and the safety switch (that can only be reset by opening the unit) deactivating the toaster. Unawares of this, I sent it to Dualit for repairs. They kindly reset the safety switch but failed to investigate the timer switch. On return the timer switch would regularly get stuck in the on position and, having learnt from the repair, I would open it up and reset the safety switch. However, the safety switch also failed. In combination with a timer switch that remained stuck and permanently on, the toaster would remain on potentially for hours, and become incredibly hot. Concerned about wasted electricity, a fire risk and no assurance that a second repair would prove better than the first, I’ve thrown it out. Dualit? Frightening. Never again.
P.S on reading Dualit’s response to my complaint, my advice to them when a toaster is sent in with a safety switch that’s been activated would be to investigate why the safety switch has been activated. It’s heat activated so maybe there’s a clue in that too!

Bought a Dualit kettle and supposedly the offer was when you register it you get 50 free coffee bags, which I have to admit was an extra incentive factored in when buying what is rather an expensive kettle. Registered it and nothing happened, phoned customer services beginning of the week "it's an IT problem we can't do anything about it - will be fixed by Thursday just go back on and re-register then" So left it to today Friday "it's an IT problem we don't know when it will be fixed - you could try again in a week or so" - I suggested that perhaps they could keep an email list of people who are waiting to redeem this offer and email us all when it's fixed "we can't do this, it's an IT problem" - which to me translates as "I can't be bothered to help you". Kettle seems OK but shame about apalling level of customer service and "computer says no" attitude. No initiative whatsoever. So now it's whether I can bother to persevere enough to get the free coffee bags that were promised. I suspect a con, as many people will give up trying to claim the offer, and this will increase Dualit's profit margin. Either that or they just employ really unhelpful staff!
Edit - following their reply below I contacted them and now have received an email saying I can redeem the offer - not got anything for definite yet but will increase star rating from 1 to 2 as a result of this.

purchased classic kettle and toaster aprox 2 years ago kettle has developed a fault were you have to hold down switch paddle for kettle to boil . i paid a lot of money for these products hopeing they would last a lot longer than 2 years .warranty for only a year is very poor .also states on duralit web site replacable parts for this kettle well there is not any .so i cant replace the switch which is mounted onto the element . worse still is that duralit have not put on my review stating this meening that thay are only puting on the best review's ..

Interestingly I submitted a similar review of 1 star on the Dualit website. It was verified but remains unpublished. Curious that they have no 1 star reviews on there.
I wonder why that is? The truth will out Dualit! Why don't you care about your customers and their experiences?

Bought this toaster in June 2023. The element burned out about a year later which Dualit replaced in Jan 2025. The same thing happened 8 months later but Dualit says they wont replace it as the warranty runs with the original purchase. Dualit also said that they 'produce a great many of these appliances every year with relatively few complaints.'
This website clearly suggests otherwise. The machines are poorly made using cheap components. Furthermore they are dangerous and likely to catch fire.
Each to his own but I will be avoiding Dualit. You can buy better products for a fraction of their price.

Worked for less than a week.

My dad bought me a Dualit Hot Chocolate machine for my birthday last week. It stopped working after a couple of mugs. He contacted them and was told that because it was an old model it would not be covered by their warranty. They made him feel like he was lying and caused him a great deal of distress and I fear for his health. Instead of allowing a repair under warranty they demanded he buy another directly from Dualit for 25% off. Not at all fair.

I am really upset also but more for my dad. We will never recommend Dualit to anyone ever again and expect they will write some drivel about being sorry as a reply to this. It is not good enough, another UK company down the pan.

UPDATE - WHAT NONSENSE FROM DUALIT. MY FATHER DID HAVE A CREDIT CARD RECEIPT. YOU JUST TRIED TO SCREW HIM FOR MORE MONEY. A DISGRACE DUALIT. UTTER DISGRACE. YOU SHOULD BE ASHAMED OF YOURSELVES. WE DO NOT ACCEPT YOUR APOLOGIES AND WE WILL BE TAKING FURTHER ACTION.

UPDATE 2: MORE LIES AND MISINFORMATION FROM DUALIT. PROOF OF PURCHASE WAS AVAILABLE DUALIT WERE MORE FOCUSSED ON SCREWING MORE MONEY FROM US. DISGRACEFUL WAY TO TREAT CUSTOMERS. FURTHER ACTION IS BEING TAKEN.

UPDATE 3: Despite updating their response for a third time, Dualit have still done nothing. We went to the Citizen's Advice Bureau and they suggested we take legal action which is what we are doing. Dualit are breaking the law and will find this out the hard way rather than fixing this easily and sensibly.

UPDATE 4: Dualit refuse to respond to any of our telephone calls, letters or emails which shows you what they think of their customers.

I have had my Dualit Copper Classic kettle for 10 years and its still the best kettle we have ever bought albeit on the more expensive side.
I broke the knob on the top but this was no problem to Dualit a new lid came out the next day. Superb service. Thank you Dualit

Received superb service after contacting Dualit's Customer Services human being answered telephone line. I spoke with Sally who immediately accepted my report of a missing Drip Tray cover on my Pod Machine and immediately posted me the missing component with no cost to me.

Purchased Dualit New Gen toaster July 2024, as with a lot of electrical products two wee ago it packed up, just out of warranty. I contacted Dualit to arrange repair and was surprised when I mentioned it being out of warranty I was told not to worry, they have a 6 month grace period. They supplied a pre paid return label it was away 7 days and returned by courier repaired and working. Excellent product excellent service from an excellent company.

£90 kettle broke after five years. Dualit only repair the classic kettle. Ours was dome. They said 'kettles are only meant to last 3-5 years'. So buy a £10 kettle from Tesco as it'll last the same time and do the same job. Terrible customer service.

I have alot of Dualit products but after my experience with their dreadful downright dangerous Air Fryer and utterly disgraceful so called customer service I will never buy their products again

Bought their Air Fryer from Amazon last year and from day one I knew the handle would eventually break given that the drawer is ridiculously hard to open requiring the pulling force of starting a petrol lawnmower or outboard motor to open

The handle did break away injuring my finger with a sharp piece of plastic in the process

Contacted Dualit they said they would send a replacement drawer when available but none arrived and when I enquired they then said “ we are voiding the warranty because this was an Amazon Resale Item so the 12 month statutory warranty is void”
This is a lie all Amazon Resale Items are opened but unused and are legally covered by the UK Statutory 12 Month Guarantee

I contacted Amazon informing them of the disgraceful behaviour of Dualit Customer Service and they fully refunded me

I have now returned this piece of garbage to Amazon and advised them to categorise this item as dangerous

I will also be reporting this to Trading Standards

I will NEVER!! buy from this disgraceful company ever again

Five ⭐️⭐️⭐️⭐️⭐️ to Amazon 0 stars to
Dreadful Dualit

⚠️This Product Is Dangerous ⚠️

This Company Is Absolutely AWFUL!!

AVOID!!! 😡😡😡

UPDATE 30-09-2925
With regard to the disgusting reply below by Dualit the one thing missing is any response or comment from them to the fact that this is a dangerous inherent manufacturing defect ie a virtually impossible to open drawer requiring a ridiculous level of force which has been experienced by numerous other customers that purchased this downright dangerous item
Dualit reply can be judged by what they don’t say rather than what they do say with regard to this rubbish and downright dangerous Air Fryer

Don’t take my word for it go on Amazon and view the negative reviews regarding the ridiculously hard to open drawer

DISGRACEFUL!!!

Avoid This Awful Company & Their Equally Awful Air Fryer 😡😡😡😡

Bought a Dualuit kettle and large toaster some tears ago. Both stopped working, our local repair cafe fixed the toaster but couldn't do the kettle. It just sat, but I decided to spring into action to once again gave the matching kettle.
Just rang. 'That model cannot be repaired.'
I am furious. The only reason I bought such expensive products was because Dualit is known for being sustainable, for being able to repair everything. They should have a large warning notice on such products saying if this stops working, this will hit landfill the same as a cheap product and is unfixable.
Buy a £20 kettle which will look pretty and hit landfill not one costing over £50 from Dualit. There aren't words for how disappointed I am.

I’d expect for the cost of my kettle it should have been constructed of pure gold - lasted 3 years then stopped working …..pretty much told to go away by dualit. Clearly their claims of high quality are just smoke and mirrors. My $5 Kmart kettle lasted longer …

DO NOT BUY DUALIT

We have a $300 kettle that according to Dualit customer service has a service life of 3 to 5 years. We even paid extra for the architect series color panels. The kettle failed after 18 months and Dualit basically said "unlucky" its out of warranty. A $25 kettle from Walmart lasts longer and does the same job - what a waste of money Daulit was.

We bought a kettle and two slice toaster set direct from Dualit, together costing around £400 thinking we were buying well made, UK manufactured reliable products. Oh how wrong we were! Both became faulty within 6 months and reported to Dualit. We asked for an exchange for both considering the short time period, a not unreasonable request we thought but they were not willing to do so. In fact I was told on the phone that if I had bought them from John Lewis instead of direct from them John Lewis would have exchanged them! But not Dualit themselves? Bizarre.

They did offer to repair both but gave us a time frame of 21 days which would have necessitated buying replacements. How ridiculous is that? What would be the point in repairing them in that case?

For the price they are certainly not worth it (although they look great) from a reliability point of view and the poor customer service

UPDATE: we sent an email to Dualit officially complaining and without further prompting they sent us a replacement kettle and a new element for the toaster. Now we have both working so kudos to them for finally sorting this out but I would still recommend avoiding buying from them as the products are obviously unreliable

In space of two weeks we bought and returned a small Dualit lite kettle £54 and Dualit classic toaster £160 from two separate vendors. The Made in Korea kettle issue was a faulty thermostat switch and with the Made in England toaster it was a faulty selector switch. Sad really as the design aesthetics of both is excellent especially the toaster, the toaster is repairable and why I bought it but if the components are substandard therefore it was not a good long term investment.