Dreams - Wellingborough Bewertungen 

186
TrustScore 4.5 von 5

4.7

Castlefields Retail Park, NN8 2DP Wellingborough, GB


Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Excellent service from Joanne. Nothing was too much trouble for her and she explained everything very clearly. Was offered a hot drink. Joanne was very friendly and it was nice going into a shop where... Mehr ansehen

Bewertet mit 5 von 5 Sternen

the staff very friendly and helpful was offered tea or coffee and then on to bed machine this was extremely helpful in choosing our next mattress .there was no pressure and the staff patiently waited... Mehr ansehen

Bewertet mit 5 von 5 Sternen

My experience was great because of the helpful friendly staff who advised me about all the beds in store and then helped me choose the right one for me.

Bewertet mit 5 von 5 Sternen

What a fantastic company Dreams are! Excellent sales team manager Mark, with a relaxed but informative sale of our bed and mattress. On delivery day driver Paul continued to give us an up to date t... Mehr ansehen


Unternehmensdetails

  1. Bettenfachgeschäft
  2. Fachgeschäft für Bettwaren
  3. Schlafzimmermöbelgeschäft
  4. Matratzengeschäft

Vom Unternehmen geschrieben

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Vom Unternehmen geschrieben

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Kontaktinformationen

  • Castlefields Retail Park, NN8 2DP, Wellingborough, Vereinigtes Königreich

  • 01933718308

4.7

Hervorragend

TrustScore 4.5 von 5

186 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

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4.7

Alle Bewertungen

(186)

14'757 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

This is a top notch mattress

This is a top notch mattress. Extremely comfortable and brilliant quality. My whole experience with Dreams was excellent, from the speciality assessment to find out my ideal mattress, from very well informed and friendly staff, to the fast delivery and efficient and speedy free removal of my old mattress. I would thoroughly recommend Dreams of Wellingborough

11. August 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

No more aches and pains…

I’m very satisfied with the service I received and the mattress I ordered and received. From going through the mattress checker in store I was advised what mattress best suited my body shape and sleep position. Initially I thought I knew which one I would want, but was corrected and I love the one I chose in store. The advisors were very helpful and I love my new mattress, no more aches and pains. Thanks for your help.

30. Juli 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

set bed up with storage space…

set bed up with storage space underneath so the mattress lifts up on rams the rams are suck solid so the mattress is stuck up in the air. phone help team told me new rams would be sent out next day. Day 3 still waiting

4. Mai 2022
Bewertung ohne vorherige Einladung
Dreams - Wellingborough-Logo

Antwort von Dreams - Wellingborough

Dear Mr Bailey

Thank you for taking the time to speak with me this afternoon. I am sorry for the issues you have had with the bed.

I am glad we have got a resolution in place, and as discussed, I will speak to you next week to confirm that everything is resolved.

Many thanks

Peter

Bewertet mit 5 von 5 Sternen

I have been trying to leave a lovely…

I have been trying to leave a lovely review on the email you sent to me a few weeks ago. The same email would have entered me to win a 55" TV. Unfortunately, after leave my reviews and star rating, the site would not let me go any further and refused to submit!

27. April 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great experience!

From entering the store to the completion of the sale the salesman made me feel totally welcome and relaxed. He had a really good knowledge of all the beds and mattresses and took his time to explain in detail which would suit my needs the best. The showroom was bright and airy and well laid out.

26. April 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Thank you Maurizio @ Wellingborough

Thank you Maurizio at the Wellingborough store. Really friendly chap, who let us make our own choice, didn’t push and gave us advice on what we were buying. We knew we were going in to buy something that night and it was nice not to feel like he just wanted us on the most expensive mattress, he went through a good number of them before getting to the one we picked. He also tried a few others for us as he thought they may work. Couldn’t fault his service and appreciated the tea and coffee after a late night at work :) thank you!!

13. November 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent customer care from dreams in store and delivery!

Dreams service in store was excellent, they really helped me find the right product for me. The delivery of the product was simple and no effort. My flat was is on the top floor of super narrow stair well, but the delivery team got all the parts up fast with no fuss

26. August 2021
Bewertung ohne vorherige Einladung
Dreams - Wellingborough-Logo

Antwort von Dreams - Wellingborough

Thank you for your 5* rating, Antonio!

I am glad you were left pleased with all aspects of your Dreams experience, from beginning to end.

Have a great weekend!

Destiny

Bewertet mit 5 von 5 Sternen

Great customer service

Received great customer service from the Dreams store in Wellingborough. The Sleep Master machine was a revelation and made me feel confident that I was going to choose a mattress that would suit all of my needs.

10. August 2021
Bewertung ohne vorherige Einladung
Dreams - Wellingborough-Logo

Antwort von Dreams - Wellingborough

Hi Loraine,

Thank you for taking your time to share your feedback with us.

We are glad to hear of the excellent customer service you received in our Wellingborough store.

Best Wishes,

Charlie from The Customer Services Team

Bewertet mit 5 von 5 Sternen

Fab service from the Wellingborough Store! Thanks Roxana :)

We visited the Wellingborough store with no real ideas in mind but we wanted to upgrade our mattress and get something to help us with our sleeping and our aches and pains. I have rather multicoloured hair and have found it difficult to be taken seriously or listened to when shopping. Roxana approached us when we walked in and she was very friendly and open with us. We explained our situation and she offered for us to use the sleep bed which tracks the best kind of mattress for you and offered my partner a cup of tea/coffee (as I declined anything). Once we had done the mattress test she got a list of our suitable mattresses, handed us some test pillows (with covers) and took us around the store. She explained she will start at the most expensive and work her way to mid range and then the cheapest so we knew where we stood. She was very patient with us and let us try multiple beds and listened to all our questions. Throughout all of this we felt very comfortable and like we were being listened too and not forced into a sale. She then offered me a bottled water which I accepted (amazing touch btw). My partner and I chatted between us and said we would step out the store to discuss finances. Rather than putting pressure on us, Roxana advised it was okay and if we could just pop in to let her know the decision so she could write down what we had discussed before we leave to make it easier if we decided later. Thanks to Roxana my partner and I also decided to buy a bed whilst there. All in all, we ended up with a new bed, mattress, pillows, old bed and mattress removed, assembly, mattress protector with warranties and delivery all sorted. I cannot thank her enough! We have had the bed etc. For 2 nights now and it's one of the best sleeps we have had. She really is a credit to Dreams!

12. Juli 2021
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Beds delivery

I contacted customer services to try to rearrange delivery slot ad was advised this couldn’t be done. I also advised that I had not received a contact number for the team , as promised. Advisor said they would arrange for this to be emailed to me, which it wasn’t.

13. Juni 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

First time have used dreams and Wellingborough store.

First time have used dreams and used the Wellingborough store to look for a new mattress. Mario was very helpful and offered us the dreams sleep match which helped us find the right one for us. Spent more than we expected but with his help and advice have made the right choice without any hard sell on his part.

23. Mai 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A Pleasing Choice.

The Dreams store we called at was excellent in every way, we were made very welcome, made to feel important and felt safe in what was a clean and friendly environment, staff were knowledgeable and interested in our needs without being pushy in any way.

16. Mai 2021
Bewertung ohne vorherige Einladung

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