The customer service was awful and they really explained the different types of mattresses that they had. Was asked to go on a sleep match to check the best mattress that suits my needs
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I visited Dreams in Maidstone with a view to buying a new bed. The salesman was very helpful and knowledgeable. I purchased the items I wanted and was pleased with the finance option and speedy deliv... Mehr ansehen
From start to finish the service we received from your Maidstone branch has been excellent. When the beds were delivered the two men who put the beds together were very polite and left no mess and we... Mehr ansehen
Needed new mattress only so popped into local store, London road, Maidstone, member of staff introduced themselves, asked about our requirements and at our request directed us to what we required and... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Vom Unternehmen geschrieben
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktinformationen
Unit 5 London Road Retail Park, ME16 0DT, Maidstone, Vereinigtes Königreich
- 01622952920
4.9
Hervorragend
243 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great service very professional and…
Great service very professional and knowledgeable sleep match machine was something else highly recommended
25. Oktober 2025
Bewertung ohne vorherige Einladung
Dreams a caring company
The team phoned me with a 2 hour time slot the day before delivery and arrived within a few minutes of the first hour. Marc and his colleague, to whom I apologise for not asking his name, donned overshoes and took my mattress up to the designated room being very professional in their handling and respecting my home at all time. They were polite, very easy to chat too and removed all packing. I have no hesitation in recommending Dreams - Maidstone.
25. Oktober 2025
Friendly Staff and exceptional service which is rare these days!!
From the member of staff that sold me my new bed through to the guys who came to fit my bed I cannot fault them.
The guys whom fitted the bed were extremely polite, well mannered, friendly and great at their job. Also the gentleman who had to come back out as a part was not loaded onto the first van. He was exactly the same well mannered, respectful and all members of staff I met are a credit to your company.
12. Oktober 2025
Very helpful and on time for delivery
26. September 2025
The very helpful sales assistant made…
The very helpful sales assistant made sure we were well looked after and helped us make the choice of mattress.
9. Oktober 2025
Bewertung ohne vorherige Einladung
Outstanding customer service
Helpful friendly staff who made sure we had all the information we needed to choose the correct bed for us
6. Oktober 2025
Bewertung ohne vorherige Einladung
Lovely experience buying a new mattress
Lovely experience in store for my son and wife’s new mattress that I bought them, delivery was within a few weeks,the assistant was really helpful, pleasant and informative.
28. September 2025
Getting a new bed
From stepping into the store to leaving the staff were superb. They acknowledged our arrival asked if they could assist, which we declined at that stage. When we had tried a few beds and started to have questions I approached the staff and they were brilliant. When, with their assistance we had decided which bed was for us they completed the paperwork quickly and efficiently. Being partially sighted I asked him to read what he wanted me to read as I was paying not my husband who was with me. He never made me feel a burden and was happy to help.
27. September 2025
Joanna has been absolutely brilliant…
Joanna has been absolutely brilliant from start to finish, very friendly and informative. Thank you ⭐️
20. September 2025
Bewertung ohne vorherige Einladung
Most impressed with the exceptional…
Most impressed with the exceptional customer service I received from the Maidstone branch of
Dreams . I bought my original bedroom furniture from this branch 15-20 years ago was very impressed then& still am . You won’t find a better company than this ,customer service 5 star ⭐️
Sue B
26. August 2025
Bewertung ohne vorherige Einladung
Flawless service from purchasing to the…
Flawless service from purchasing to the installation
20. August 2025
We found the Sales team and the…
We found the Sales team and the delivery team very helpful, and understanding, which made it easier for us to decide , and make the right decisions , and Taking time to help us, also the delivery team were very helpful and thoughtful. Thank you.
13. August 2025
Very knowledgeable young sales lady but…
Very knowledgeable young sales lady but not at all pushy. Listened and responded well to my required needs
10. August 2025
Bewertung ohne vorherige Einladung
Realycumfy no aches and pains and a…
Realycumfy no aches and pains and a great service well.pleased so far
3. August 2025
What a great sleep
What a. Great. Experience the bed was delivered on time the salesperson was great and helpful in every way.
26. Juli 2025
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