From the time I walked into Dreams in Luton until I received my bed every thing from help to choose a bed to sleeping on the first night was seamless. They informed me at every stage via text, and... Mehr ansehen
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Das sagen Bewerter
Excellent service from start to finish. Sufiya was incredible and really helped me decide which bed to go for. The customer service was outstanding, and I received a very warm welcome as soon as I ar... Mehr ansehen
Amazing!! Who knew a machine could work out the best mattress for you. Amazing customer service and patience with me trying lots of mattresses until I found the perfect one for me with a 100 day excha... Mehr ansehen
We were very impressed with the way we were greeted by Naveed on entering the Luton branch of Dreams - firstly by him offering us a drink. He then proceeded to help us by recommending a suitable mattr... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Vom Unternehmen geschrieben
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktinformationen
Unit 3 Hatters Way Retail Park, LU4 8FD, Luton, Vereinigtes Königreich
- 01582317734
4.8
Hervorragend
342 Bewertungen
Bittet Kunden um Bewertungen
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From start to finish the service was…
From start to finish the service was impeccable.
20. Januar 2026
Very helpful buying my bed
Very helpful, would always go back to them & recommend them to everyone 🙂
30. Dezember 2025
Expert and friendly staff and plenty of choice..
Expert and friendly staff give you time to try out the products to ensure you can make your own decision. Great advice and a cup of coffee so you don't fall asleep whilst lying on the mattresses! Highly recommended.
17. Januar 2026
Outstanding Customer Service at Dreams Luton
We visited the Dreams store in Luton on January 3rd 2026 and were warmly welcomed by several members of staff, which immediately made us feel comfortable. We were offered a drink twice, which we found very pleasant and thoughtful.
We were mainly assisted by Naveed, who was extremely friendly, attentive, and professional. He showed us different pillows, duvets, mattresses, and beds, carefully observing our preferences and behaviour. Based on this, he made recommendations that truly matched our needs and helped us find exactly what we were looking for.
Although our products have not yet been delivered, we already have a very positive overall impression. Naveed did everything he could to accommodate our requests regarding price, delivery, and product options, and the use of technology during the mattress consultation gave us confidence in the quality of our choice.
Two very minor notes: it would be helpful to have a direct review link (e.g. Trustpilot) on the receipt, as this would make it easier to leave feedback and benefit the store. Also, the coffee machine uses powdered milk, which is not ideal—however, for those who enjoy black coffee, it is probably very good.
Overall, we were very satisfied with the service and felt extremely well looked after. Thank you, Naveed, for a great experience.
3. Januar 2026
Bewertung ohne vorherige Einladung
Excellent service
Sofi was extremely patient , knowledgeable and helpful in assisting us to navigate through hundreds of available options in store. Can’t recommend highly enough and can’t wait to get a great nights sleep!
29. Dezember 2025
Bewertung ohne vorherige Einladung
Great experience
Great experience. Helpful team, not pushy just knowledgable and genuinely want you to leave happy not just another sale.
21. Dezember 2025
Bewertung ohne vorherige Einladung
Staff was very friendly
Staff was very friendly. Answered all the questions asked of them.took their time to help us.
We went to luton branch.
18. Dezember 2025
Great communication!
I experienced great customer service at dreams. I can’t remember the lads name who helped me out but he was great! All thanks to him was able to buy a mattress for my son which he absolutely loves!
13. Dezember 2025
We're really pleased with our Tempur…
We're really pleased with our Tempur bed. Its so comfortable, we're sleeping much better since we've had it.
23. November 2025
Beautiful comfortable bed
So pleased with our beautiful bed! It is firm but very comfortable. I suffer with back problems, but these have improved quite a lot since see sleeping on this bed. My only disappointment is that we can hardly lift the bed up to use the underneath storage. I've been told it will improve with constant use...let's hope so otherwise we are in trouble!
22. November 2025
The delivery men where very polite
The delivery men where very polite. and careful when coming
Into the house with my new bed
Very happy customer. well done definitely buy again from them
14. November 2025
Review
The salesman took his time to explain everything to us, we weren’t hurried in any way, was a good experience
14. November 2025
I made a mistake with my measurements &…
I made a mistake with my measurements & I had to change my order. Nav was so understanding & helped me so much in changing my order. Thank you.
8. November 2025
Using the measuring mattress was very…
Using the measuring mattress was very useful to indicate suitable types
18. September 2025
Highly satisfied experience
We were served by Aya and I can honestly say it was a great experience, he talked us through the different beds, headboards and mattresses and he the brought us over to the sleepmatch to find the best mattress for us. He was excellent in the information for buying a bed and I would recommend dreams beds to anyone.
We were offered a coffee which was a nice touch and we came away after buying the bed and bedding highly satisfied. He certainly couldn’t have been any nicer so thank you Aya for a great experience in buying our bed.
20. Oktober 2025
Bewertung ohne vorherige Einladung
Help and good service
The people who work at Dreams Luton are very helpful and patient trying to get the right mattress. I am pleased with my purchase. N
19. Oktober 2025
Arrived on time
Arrived on time. Very polite. Assembled bed and explained use in a very professional manner
3. Oktober 2025
you delivered what i want
28. September 2025
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