We had to think very hard about choosing our latest mattress. Having considered three suppliers. A large furnishing store, a local specialist bed store and Dreams. The last two we visited three times... Mehr ansehen
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Das sagen Bewerter
Everything about my experience with Dreams was brilliant. Popped into shop and was greeted by a charming young man. I told him exactly what I wanted (small double with storage and my budget). Was o... Mehr ansehen
Our entire experience was flawless thanks to Mike at Dreams Harlow. He was available to help right away, he patiently resolved all our queries as we were considering two different products, we needed... Mehr ansehen
Customer service was excellent, took me to test the best mattress for me, finding out I had the wrong level of firmness for years, now sleeping much better. Helped me look at what offers were availabl... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Vom Unternehmen geschrieben
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktinformationen
Princes Gate Retail Park, CM20 2SU, Harlow, Vereinigtes Königreich
- 01279 437300
4.7
Hervorragend
232 Bewertungen
Bittet Kunden um Bewertungen
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A place of excellence.
Nothing but praise for the process of choice, selection of mattress and pillows and answering our questions. Finally, delivery of the purchased items was superb.
17. Januar 2026
Such a wide choice
The service and friendly staff. Offered coffee or tea. Had lots of time to lie on bed decider and funnily enough once looking and trying around the show room I picked the same mattress that the machine had picked for me. Would also like to thank the delivery guys who were unbelievably helpful
12. April 2025
Happy Customer
Your staff in the sale room a young lady,was fully understanding what I was looking for,she got it right and the boys who delivered my mattress were polite very helpful.This is my second shop with dreams,I am more than pleased.Thank you.Eileen Swain.
11. Januar 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
I purchased a mattress from the Dreams…
I purchased a mattress from the Dreams Harlow store after explaining clearly that I needed proper back support and wanted to avoid back pain. I relied on the advice given by the sales advisor when choosing the mattress.
Unfortunately, despite allowing a reasonable trial period, the mattress has consistently caused me back pain every morning, which I did not suffer from previously.
I raised this with Dreams and requested a refund, but was told this was not an option and that only a “comfort exchange” would be offered, despite the ongoing pain and my lack of confidence in further advice.
I’m disappointed with how this has been handled, particularly given the reliance on advice at the point of sale. I had expected a fairer resolution from a company with Dreams’ reputation.
8. November 2025
Bewertung ohne vorherige Einladung
Antwort von Dreams - Harlow
Good morning, Paul,
I am sorry to hear about the issue you are experiencing with the mattress you recently purchased from us. I fully appreciate how important it is for your mattress to be suitable and comfortable in order to ensure a good night’s sleep.
I have sent an email to the address we hold on your order, outlining the steps we will take to resolve this matter for you. Once again, please accept my sincere apologies for any inconvenience this has caused.
Great beds and Great staff
Great beds and great staff. The delivery crew were amazing.
15. Dezember 2025
Excellent
Excellent service from entering the store to the bed being delivered Staff in store and delivery staff were brilliant Loads to choose from
15. November 2025
Very happy thank u
22. November 2025
Sweet dreams
very relaxed helpfull sales and delivery staff plus an extreemly comfortable matress.
7. November 2025
Helpful sales person
Helpful sales person, delivery on time and mattress very comfortable. Always used a topper but don’t need one with this mattress.
7. November 2025
The 2 gentleman were polite and put my…
The 2 gentleman were polite and put my bed up and took the other dismantled bed away with efficiency.. Thank you.
18. Oktober 2025
Excellent service
Excellent service, constant communication & delivered on time with a call to confirm the exact time
25. Oktober 2025
The Dreams Bed and Mattress were…
The Dreams Bed and Mattress were delivered on time.
Please be informed, my full Name is Mrs. Lian Choo Ng. (Surname: Ng).
and Not Mr. Lian Ng as mentioned in the emails.
Thank you.
6. September 2025
Great service from beginning to end …
Great service from beginning to end Warm welcome in shop and staff had good knowledge of stock Even when it was delivered the driver and mate was polite and happy always smiling so much so I thought he’d won the lottery
14. August 2025
The bed is very comfortable loving it…
The bed is very comfortable loving it and the delivery engineer did assembled with no time.
18. August 2025
Braybrook 4' mattress
Bought this mattress for my 17 yr old son after visiting the store.
He's very happy with it, he gets the best night's sleep now & supports his back well
26. Juli 2025
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