very good quality of mattress. my order is very firm in over 8,000 coils. it offers excellent support to my back, I feel my back pain has much been reduced. Highly recommend Harrison- Spinks Mattre... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The staff were friendly and knowledgeable, the delivery was fine but there was a small issue with the mattress. Once I got the plastic sheeting off the mattress, I noticed two dark lines at the bot... Mehr ansehen
Great experience from the shop to the door. Items were delivered on time and professionally assembled. Great stuff. Thank you
I had a great experience at the Fulham location of Dreams. I recently moved to the UK by myself and needed mattresses and bedframes without breaking the bank. James was an incredibly knowledgeable s... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Vom Unternehmen geschrieben
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktinformationen
Wandsworth Bridge Road, SW6 2NY, Fulham, Vereinigtes Königreich
- 02077 312080
4.7
Hervorragend
96 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent way to choose a matress
The mattress suitability system was very helpful and helped us narrow down our selection.
The staff are knowledgeable and extremely helpful. Products seem well priced and good quality
24. Januar 2025
Bewertung ohne vorherige Einladung
The mattress is very comfortable I’m…
The mattress is very comfortable I’m sleeping nice the delivery it was on time and the people very polite I’m very pleased
10. Dezember 2024
Excellent serviced purchased matress in Cardiff with very helpful and knowledgeable member of the Dreams team” the item was delivered to Putney as requested! Super delivery service item delivered safe
Received a phone call the day before delivery informing me what time the matress would be delivered arrived exactly at that time! Helpful delivery team upbeat and happy in the role! Truly the “Dream team!”
22. November 2024
Great service and delivery
1. November 2024
Excellent service throughout
Excellent service throughout. Good communication from the company re. delivery of my new mattress. The two men took my old mattress away and put the new mattress on the bed - all done very efficiently.
28. September 2024
Great service from start to finish…
Great service from start to finish helpful staff delivered on time great customer service.
22. August 2024
Adnan was extremely helpful and patient…
Adnan was extremely helpful and patient with us. Thanks
5. August 2024
Bewertung ohne vorherige Einladung
The staff were friendly but...
The staff were friendly and knowledgeable, the delivery was fine but there was a small issue with the mattress.
Once I got the plastic sheeting off the mattress, I noticed two dark lines at the bottom/top edge which I could not fully remove and seemed to be ingrained into the fabric. This is not a huge deal but I feel I have been sold B-stock.
I filled in a response to Dreams to let them know that I do not want to swap the mattress as it was a lot of effort to bring it up the stairs and lay it out, but not really happy with the B-stock standard.
I expected, at least, an acknowledgement and an apology but no response at all.
5. Juli 2024
Bewertung ohne vorherige Einladung
Positive experience from showroom to…
Positive experience from showroom to delivery. We love our new beds.
7. Juli 2024
Dreams
Excellent service.All questions answered.Excellent knowledge of staff about all products.
22. Juni 2024
The sales person was polite
The sales person was polite , not pushy regarding the sale.
He explained how delivery would happen
Couldn’t have wished for a better experience.
11. Mai 2024
A most satisfied customer
Very helpful salesman efficient friendly and helped us to make the decision to purchase a mattress & divan very easy indeed. A pleasant experience all round and delivery on the day was seamless and we are delighted with our new bed! Thank you Dreams Fulham! Extremely satisfied.
29. April 2024
Excellent service that I now properly appreciate
This is my second mattress purchase from Dreams that we are totally happy with. I made the mistake of going to John Lewis in between this purchase and our last, and the experience was horrendous. I now really appreciate the good service and product standards Dreams give.
I really regret not just coming straight back to Dreams in the first place. Thank you for restoring my faith in High Street retail.
8. März 2024
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Mouldy bedside cabinets
I purchased 2 bedside cabinets since they were delivered we had a strange smell in our bedroom we searched everywhere in the bedroom but couldn't find anything until we pulled out the draws of the cabinet and found the whole inside structure of cabinets covered in mould on requesting if they could exchange the cabinets we were told it's not there problem but an environmental problem absaloute joke of a company it is obvious the mould was in
both cabinets before they delivered. Because they were ready assembled we had no reason to pull out the draws
And as I have stated before we have had a damp smell in the bedroom since they were delivered there is no damp in the house whatsoever so obviously the damp was in the cabinets before they arrived probably due to where the cabinets have been stored by dreams obviously dreams won't do anything because they are a shoddy money grabbing company
I will be depositing said cabinets at your showroom.
26. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Dreams - Fulham
Good afternoon John
Thank you for your review. I am sorry for the issues you are experiencing, but I am afraid I can only reiterate what my colleagues have previously.
You have had the cabinets for over a year. If there was an issue with mould inherent in the product when it was delivered, we would have expected this to become apparent very soon after delivery, and certainly well before 12 plus months.
I appreciate that this is not the response you were hoping for, but I trust this clarifies Dreams position on the matter.
Many thanks
Peter
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.