From the minute we walked through the door of Dreams at Seafield In Edinburgh Godfrey took great care of us even bringing us a coffee / water . He was very pleasant, understanding and very knowledgeab... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Very good service at the Leith branch, delivery/assembly team extremely good. So far, pleased with the mattress although puzzled that it’s classified as firm when it’s pretty soft. However it’s much c... Mehr ansehen
We visited the Dreams warehouse at Seafield, Edinburgh and were very impressed with the excellent service we received from Godfrey. He was very friendly, knowledgeable and helpful. We were taken throu... Mehr ansehen
Good overall experience from Dreams from store to delivery . Pleased with my new bed / mattress . Shout out to the delivery guys who went above and beyond to assemble my bed and take away all packagin... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Vom Unternehmen geschrieben
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktinformationen
1 Seafield Road, EH6 7LE, Edinburgh, Vereinigtes Königreich
- 01315 530213
4.9
Hervorragend
262 Bewertungen
Bittet Kunden um Bewertungen
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Great experience from the day we went…
Great experience from the day we went to the Dreams store in Edinburgh to the moment our bed and mattress were delivered.
Back in March we were passing by and decided to have a look at some mattresses. We didn't even want to buy any yet, as we were moving to our new flat a few months after and there still was time.
We were greeted by Iain, who helped us choose a perfect mattress and bed for us and we decided to buy it and have it delivered in June.
The delivery team was great too! Unfortunately I didn't get thei names. They were respectful of the property. Our bed was assembled quickly and they showed us how the ottoman storage works.
I now have my dream bed now and the comfiest mattress I've ever slept on.
Thank you, Dreams!
12. Juli 2024
At long last!
Everything. Great service from start with online questionnaire to delivery.
Special mention to the guy in the shop and the 2 delivery men.
At last a good nights sleep
12. Juni 2024
Very helpfull staff no pressure to buy…
Very helpfull staff no pressure to buy anything
14. Juni 2024
Extremely happy with my shopping and experience
I am extremely happy with my shopping experience at Dreams in Leith (Edinburgh). Godfrey Smith was very welcoming, knowledgeable, and helpful. He set me up on the sleep machine to identify some ideal mattresses for my needs and then explained the different options suggested to me. I am extremely satisfied with the mattress and bed frame that Godfrey helped me select. I would highly recommend shopping at Dreams.
21. Juni 2024
Bewertung ohne vorherige Einladung
Had the BEST help at the Edinburgh…
Had the BEST help at the Edinburgh Seafield branch from David Mackie.
I have a very bad back , and have been searching for a good mattress for years!
The physio recommended Dreams and their “ scientific measuring machine”.
David couldn’t have been more helpful and patient - but never pushy - just very knowledgable! We were there 3 hours!! Thank you Dreams and Dream Team!
17. Mai 2024
Bewertung ohne vorherige Einladung
Escellent service
Escellent service, very helpful -- and hopefully the computer system is working perfectly now (which it wasn't when we made our purchase).
18. Mai 2024
Quick & very helpful
28. März 2024
When I visited the Dreams shop at…
When I visited the Dreams shop at Seafield, David was very helpful without being pushy. He was patient and polite and gave me all the information I needed.
When I ordered my mattress it was delivered on the day arranged and I was given a 2hour time slot. The delivery men were cheerful and were quick to put on shoe covers so as not to dirty my carpets. They carried the mattress upstairs and removed the plastic covering. A first class service! Thank you VERY much. It is so good to have such reliable service.
19. Februar 2024
A happy experience all the way to the delivery. was very happy with the whole…
I was very happy with the whole experience the salesman took me through the process and helped me choose the bed that suited me. The delivery went well too.
22. März 2024
Excellent service
This is the second time we have bought a mattress from Dreams. The team in the showroom in Edinburgh were very helpful, friendly and professional. The delivery guys kept us up to date and arrived on time. They positioned the mattress and took away all the packaging. I highly recommend this company.
29. Februar 2024
Bewertung ohne vorherige Einladung
Helpful staff great product
25. Februar 2024
Very Happy!
Really good service in the store at Seafield, Edinburgh. Not pushy but helpful. Bed and mattress are great, very comfy and seems very sturdy. Extremely happy with it!
28. Januar 2024
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Does the job ok
I felt at a loss with the lack of choice on the market for wooden beds that fit a modern look but Dreams was the closest. Price ok-ish, quality ok - but not 'good'; in places there was wear on edges of veneer already and 'cracks' where boards were glued. All their frames don't seem to fit to mattress; 2cm or so on all sides. Decided on this over others because in store I saw others were even worse. Went for the sprung slat, and although the bed is lower than usual, it turned out really high because metal underframe that you attach it to was fixed high.
Ofc, can't fault the in store service at all, they've been good, and communication regarding delivery was clear throughout. So the bed, it just does the job
13. Februar 2024
Antwort von Dreams - Edinburgh Seafield
Good morning Nat,
Thank you for taking the time to leave us your review.
I am sorry to hear about the wear on the bed and I am sorry to hear that the bed is higher than you expected it to be. However, I am delighted to hear that you were happy with the service in store and happy with the communication we offer in relation to delivery.
I wanted to speak to you about the bed, but I was unable to reach you by telephone. I have since sent you an email and do hope to hear from you soon.
Many thanks,
Kishan
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